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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES(S) SOLUTION
Refrigerator does
not run
Temperature Control Knob is set to OFF Turn temperature knob clockwise to turn on
cooling system
Refrigerator is unplugged Plug power cord into power source
Breaker is tripped or turned off / Fuse is blown Reset / Turn on breaker or replace fuse
Refrigerator is in defrost mode Wait about 40 minutes for defrost cycle to end
and cooling system to re-start
Refrigerator or
freezer is too warm
Temperature control is not set low enough Turn temperature knob clockwise to adjust to a
lower temperature; allow 24 hours to adjust
Doors opened frequently or left open Keep door closed / Check that an obstruction
isn’t preventing door from closing
Warm food added recently Allow time for food and refrigerator to cool
Items are blocking proper air flow Store items only inside the trim of the glass
shelves; don’t place items against sides of the
compartments or directly in front of any vents
Refrigerator or
freezer is too cold
Temperature control is set too low Turn knob counter-clockwise to change to a
warmer setting; allow 24 hours to adjust
Refrigerator runs
frequently or for
long periods of time
Normal when first plugged in Allow 24 hours for the refrigerator to cool down
Warm or large amounts of food added This is normal; allow 24 hours to adjust
Door is left open Ensure door is not being held open by an item
Hot weather or frequent openings This is normal; allow 24 hours to adjust
Temperature control set to coldest setting Adjust knob to a warmer setting
Moisture on
exterior/interior of
refrigerator
High humidity This is normal; Dry surface and adjust
temperature knob to slightly colder setting
Doors opened frequently or left open Keep door closed / Check that an obstruction
isn’t preventing door from closing
Open container of water in refrigerator Cover or seal container
Refrigerator
has an odor
Food is not sealed or packaged properly Re-seal packaging / Place an opened box of
baking soda in the refrigerator; replace every
three months
Interior needs to be cleaned Follow cleaning instructions in Proper Care and
Maintenance section
Light does not
come on
Refrigerator is unplugged Plug refrigerator in to power source
Bulb is loose Tighten bulb by turning clockwise
Bulb is burned out Follow instructions in Light Bulb Replacement
section
Not all models come with freezer or mid-level
light
Frost or ice crystals
on frozen food
Freezer door left open or opened frequently Keep freezer door closed as much as possible
Items blocking freezer air vents and preventing
proper air flow
Move items away from rear wall
Hot or warm air
from bottom of
refrigerator
Air flow coming from compressor during
refrigeration process
This is normal
Food placed too close the air vent Move items away from back and top of the
refrigerator
Temperature control knob set too low Turn knob counter-clockwise to change to a
warmer setting; allow 24 hours to adjust
Food freezing in
refrigerator
PAGE 12 ●TROUBLESHOOTING & WARRANTY
ENGLISH
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