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7. TROUBLESHOOTING GUIDE
English
20
Problems Probable causes Solutions
The appliance does
not work.
The power supply has been
cut off.
Check that there is current at the socket.
The machine is not on.
Activate the START/STOP button and check that
the temperature light is flashing.
The heating unit
does not heat up.
The machine is on
automatic standby.
Exit standby mode by activating the
START/STOP button.
Coffee, hot water or
steam is not
dispensed.
The water tank is empty
Important: if it becomes
empty during operation, the
pump becomes very noisy.
Stop the function
immediately or switch the
machine off.
Fill the water tank. See the “Draining the water
circuit” paragraph to restart the pump.
The water tank is not
positioned correctly.
Remove the tank and reposition it correctly.
The coffee is ground too
finely.
Check your grind setting on your grinder and
readjust it to a coarser grind.
There is too much coffee in
the filter.
Use the quantity indicated in the instructions.
The filter is blocked.
Dip the filter in soapy water to clean it; gently
scrub to remove superficial dirt. Use a fine needle
to remove any dirt, limescale and rinse under clear
water.
If necessary, perform more thorough cleaning
(See section “Thorough cleaning" on page 18).
The heating unit is still too
hot following steam
production.
It is imperative that you let the hot water flow
through the spout to lower the temperature
of the thermo block.
The appliance has
limescale.
Completely descale the appliance (See section
“Descaling” on page 16).
The coffee flows
through the panels
on the filter holder.
The filter holder is not
securely attached to the
group head.
Tighten the filter holder to the group head.
Locking of the filter holder will get easier after the
first uses.
The edges of the paper
pods overlap the filter.
Center the pod and fold the edges inside the
filter.
The joint for the group head
is worn.
Get a professional from an Approved Service
Center to replace the joint.
KR_ESPRESSO_XP6010_NAFTA_NC00023130-04 31/05/12 10:07 Page20
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