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TROUBLESHOOTING
54
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
stream audio
using AirPlay
Make sure your soundbar is powered on and in range
(see page 17).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 47).
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit: https://www.apple.com/airplay
Bose Music app doesn’t
work on
mobile device
Make sure your mobile device is compatible with the Bose
Music app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall
the app (see page 19).
Soundbar isn’t visible
to add to a nother
Bose account
Make sure sharing is enabled on your soundbar using the
Bose Music app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app
(see page 30).
NOTE: The soundbar must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Amazon Alexa is available.
Make sure the Microphone o light is not glowing red. To turn on
the microphone, see page 31.
Make sure you say the name you assigned in the Bose Music app. If
multiple speakers have the same name, use the name assigned in
the Alexa app or change the name in the Bose Music app.
For additional support, visit: https://www.amazon.com/usealexa
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