SOUNDBAR
System Bundle Owner’s Guide
Guía del usuario del paquete
de sistema
Notice d’utilisation du système
IMPORTANT SAFETY INSTRUCTIONS
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Please read and keep all safety and use instructions.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
10. Only use attachments/accessories specified by the manufacturer.
11. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the
apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid
injury from tip-over.
12. Unplug this apparatus during lightning storms or when unused for long periods of time.
13. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
IMPORTANT SAFETY INSTRUCTIONS
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WARNINGS/CAUTIONS
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on
or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on
or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use in vehicles or boats.
• The speaker wire and interconnect cables included with this system are not approved for in-wall installation.
Please check your local building codes for the correct type of wire and cable required for in-wall installation.
• Use this product only with the power supply provided.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
仅适用于 2000m 以下地区安全使用
Use at altitude less than 2000 meters only.
• The battery provided with this product may present a risk of fire or chemical burn if mishandled.
• If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made,
seek medical advice.
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
• Only use the following hardware to mount the soundbar: Bose Soundbar Wall Bracket.
• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a
wall cavity or in an enclosed cabinet.
• The product labels are located on the back of the soundbar and bottom of the bass module.
REGULATORY INFORMATION
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NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.
This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful
interference to other co-channel mobile satellite systems.
CAN ICES-3 (B)/NMB-3(B)
Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliance
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is
in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.
Bose Soundbar 500
Required Power State Information
Power Modes
Standby* Networked Standby
Power consumption in specified power mode, at 230V/50Hz input
Time after which equipment is automatically switched into mode
Power consumption in networked standby if all wired network
ports are connected and all wireless network ports are activated, at
230V/50Hz input
< 0.5 W
< 2.5 hours
N/A
all network types < 2.0 W
< 20 minutes
< 2.0 W
Network port deactivation/activation procedures. Deactivating all
networks will enable standby mode.*
* Prior to deactivating networks or entering standby mode, use the
microphone on/o button to ensure the microphone is turned on
(the red indicator light will be o).
Wi-Fi
®
: Deactivate by pressing and holding the Bose Music
and Skip Forward buttons on the remote simultaneously.
Repeat to activate.
Bluetooth
®
: Deactivate by clearing the device list by
pressing and holding the Bluetooth
®
button on the remote
for 10 seconds. Activate by pairing with a Bluetooth
®
source.
Ethernet: Deactivate by removing the Ethernet cable.
Activate by inserting the Ethernet cable.
REGULATORY INFORMATION
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Bose Bass Module 500
Required Power State Information
Power Modes
Standby Networked Standby
Power consumption in specified power mode, at
230V/50Hz input
< 0.5 W Bose wireless < 2.0 W
Time after which equipment is automatically
switched into mode
< 2.5 hours
≤
20 minutes
Power consumption in networked standby if all wired
network ports are connected and all wireless network
ports are activated, at 230V/50Hz input
N/A < 2.0 W
Network port deactivation/activation procedures.
Deactivating all networks will enable standby mode.
Per Annex II 3(a) of Regulation 801/2013 (“Lot 26” amendment of
1275/2008), the requirement to deactivate a wireless port “does not
apply to products which rely on a single wireless network connection for
intended use and have no wired network connection.”
For Europe:
Frequency band of operation 2400 to 2483.5 MHz:
• Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP.
• Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz:
• Wi-Fi: Maximum transmit power less than 20 dBm EIRP.
This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.
BE DK IE UK FR CY SK HU AT SE
BG DE PT EL HR LV LT MT PL
CZ EE FI ES IT RO LU NL SI
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
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REGULATORY INFORMATION
Please dispose of used batteries properly, following local regulations. Do not incinerate.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this
part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
Taiwan Restriction of Hazardous Substances Table
Equipment name: Powered Speaker, Type designation: 424096
Equipment name: Wireless Bass Module, Type designation: 425843
Restricted substances and its chemical symbols
Unit
Lead
(Pb)
Mercury (Hg) Cadmium (Cd)
Hexavalent
chromium (Cr+6)
Polybrominated
biphenyls (PBB)
Polybrominated
diphenyl ethers
(PBDE)
PCBs
- ○ ○ ○ ○ ○
Metal Parts
- ○ ○ ○ ○ ○
Plastic Parts
○ ○ ○ ○ ○ ○
Speakers
- ○ ○ ○ ○ ○
Cables
- ○ ○ ○ ○ ○
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value
of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
Please complete and retain for your records
The serial and model numbers are located on the back of the soundbar and bottom of the bass module.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to global.Bose.com/register
REGULATORY INFORMATION
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REGULATORY INFORMATION
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec,
11000 México, D.F. Phone Number: +5255 (5202) 3545
Input Rating:
• Soundbar: 24 Vdc 1.875A
• Bass Module: 100–240V 50/60Hz, 55W
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LEGAL INFORMATION
Security Information
This product is capable of receiving automatic security updates from Bose. To receive automatic security
updates, you must complete the product setup process in the Bose Music app and connect the product to
the Internet. If you do not complete the setup process, you will be responsible for installing security
updates that Bose makes available.
Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon, Inc. or its aliates.
Apple, the Apple logo, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries. App Store
is a service mark of Apple Inc.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the
technology identified in the badge and has been certified by the developer to meet Apple performance standards.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license.
Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.
Google and Google Play are trademarks of Google LLC.
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or
registered trademarks of HDMI Licensing Administrator, Inc.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology
outside of this product is prohibited without a license from Microsoft.
Pandora is a registered trademark of Pandora Media, Inc. used with permission.
This product incorporates Spotify software which is subject to 3rd party licenses found here:
www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
Designed with UEI Technology™. Under License from Universal Electronics, Inc. © UEI 2000-2018
Wi-Fi is a registered trademark of Wi-Fi Alliance
®
.
ADAPTiQ, Bose, Bose Bass Module, Bose Music, Bose Soundbar, Bose Soundbar Universal Remote, and Bose Sound-
bar Wall Bracket are trademarks of Bose Corporation.
Bose Corporation Headquarters: 1-877-230-5639
©2020 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without
prior written permission.
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To view the license disclosures that apply to the software packages included as components of your Bose Soundbar
500 product:
1. On the remote, press and hold the Bluetooth button l and Skip backward button J for 5 seconds.
2. Connect a USB cable to the SERVICE connector on the back of the soundbar.
3. Connect the other end of the cable to a computer.
4. On the computer, enter http://203.0.113.1/opensource in a browser window to display the EULA and
license disclosure.
The following license disclosure applies to the FreeRTOS software package that is included as a component of your
Bose Bass Module 500 product:
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the
rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit
persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of
the Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT
OF OR IN-CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
LICENSE DISCLOSURES
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CONTENTS
WHAT’S IN THE CARTON
Contents ............................................................................................................................. 14
SYSTEM PLACEMENT
Recommendations.......................................................................................................... 15
Sample system placement .......................................................................................... 16
Wall mount the soundbar ............................................................................................ 16
POWER
Connect the soundbar to power ............................................................................... 17
Connect the bass module to power ........................................................................ 17
Network standby ............................................................................................................. 18
BOSE MUSIC APP SETUP
Download the Bose Music app .................................................................................. 19
EXISTING BOSE MUSIC APP USERS
Add the soundbar to an existing account ............................................................. 20
Connect the bass module to the soundbar .......................................................... 20
Connect to a dierent Wi-Fi
®
network ................................................................... 21
ADAPTIQ AUDIO CALIBRATION
Run ADAPTiQ audio calibration using the Bose Music app ........................... 22
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CONTENTS
SYSTEM CONTROLS
Voice assistant controls ................................................................................................ 23
Remote functions ............................................................................................................ 24
Power ........................................................................................................................... 25
Sources ....................................................................................................................... 26
Presets ........................................................................................................................ 27
Media playback, channels, and volume .......................................................... 28
Cable/satellite functions ...................................................................................... 29
Adjust the bass ................................................................................................................ 29
Program a third-party remote ................................................................................... 29
VOICE ASSISTANT
Voice assistant options ................................................................................................. 30
Set up your voice assistant ......................................................................................... 30
Access Alexa ..................................................................................................................... 31
Use your voice ......................................................................................................... 31
Use the soundbar controls .................................................................................. 32
Access your Google Assistant ................................................................................... 33
Use your voice ......................................................................................................... 33
Use the soundbar controls .................................................................................. 34
Play music with your Google Assistant .................................................................. 35
Choose a default audio service ......................................................................... 35
PRESET PERSONALIZATION
Set a preset ....................................................................................................................... 36
Play a preset ..................................................................................................................... 38
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CONTENTS
BLUETOOTH
®
CONNECTIONS
Connect a mobile device ............................................................................................. 39
Disconnect a mobile device ........................................................................................ 40
Reconnect a mobile device ......................................................................................... 40
Connect an additional mobile device ..................................................................... 41
Clear the soundbar device list ................................................................................... 41
STREAM AUDIO WITH AIRPLAY
Stream audio from the Control Center ................................................................... 42
Stream audio from an app .......................................................................................... 42
SYSTEM STATUS
Soundbar status .............................................................................................................. 43
Wi-Fi status ............................................................................................................... 43
Bluetooth status ...................................................................................................... 43
Voice assistant status ............................................................................................ 44
Media playback and volume ............................................................................... 45
Update and error status ....................................................................................... 45
Bass module status ........................................................................................................ 46
ADVANCED FEATURES
Update the soundbar .................................................................................................... 47
Disable/enable Wi-Fi capability ................................................................................ 47
CARE AND MAINTENANCE
Install the remote batteries ......................................................................................... 48
Clean the system ............................................................................................................. 49
Replacement parts and accessories ........................................................................ 49
Limited warranty ............................................................................................................. 49
CONTENTS
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TROUBLESHOOTING
Try these solutions first ................................................................................................ 50
Other solutions ................................................................................................................ 50
Connect the bass module to the soundbar using an audio cable ............... 56
Reset the soundbar ........................................................................................................ 57
Reset the bass module ................................................................................................. 58
Reset the bass module’s connection to the soundbar ..................................... 59
APPENDIX: SETUP REFERENCE
Connection options ........................................................................................................ 60
Connect the soundbar to your TV ........................................................................... 61
Option 1 (preferred): HDMI eARC or ARC..................................................... 61
Option 2: Optical ..................................................................................................... 62
Check for sound ............................................................................................................. 63
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WHAT’S IN THE CARTON
CONTENTS
Confirm that the following parts are included:
Bose Soundbar 500
Bose Bass Module 500 ADAPTiQ headset Power adapter
Optical cable HDMI cable
Bose Soundbar
Universal Remote
Power cords (2)* AA Battery (4)
*May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/SSB
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SYSTEM PLACEMENT
RECOMMENDATIONS
• Do NOT place any objects on top of the soundbar or bass module.
• To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m)
away from the system. Place the soundbar and bass module outside and away from
metal cabinets, other audio/video components, and direct heat sources.
• Make sure there is an AC (mains) outlet nearby.
COMPONENT RECOMMENDED PLACEMENT
Soundbar
Place the soundbar directly below (preferred) or above your TV with
the grille facing into the room.
Place the soundbar on its rubber feet on a stable and level surface.
For proper support, both feet must be resting on the surface. Vibration
can cause the soundbar to move, particularly on smooth surfaces like
marble, glass, or highly polished wood.
Keep the back side of the soundbar at least 0.4 in. (1 cm) from any
other surface. Blocking the ports on this side aects
acoustic performance.
For best sound quality, do NOT place the soundbar in an enclosed
cabinet or diagonally in a corner.
If placing the soundbar on a shelf or TV stand, position the front of the
soundbar as close as possible to the front edge of the shelf or TV stand
for optimal acoustic performance.
Bass module
Place the bass module along the same wall as your TV, or along any
other wall in the front third of the room.
Place the bass module on a stable and level surface. Vibration can
cause the bass module to move, particularly on smooth surfaces like
marble, glass, or highly polished wood.
Keep the back side of the bass module (the side opposite the Bose
logo) at least 3 in. (7.6 cm) from any other surface. Blocking the port on
the bottom of this side may aect acoustic performance.
For more bass, place the bass module closer to walls and corners.
For less bass, place the bass module further from walls and corners.
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SYSTEM PLACEMENT
SAMPLE SYSTEM PLACEMENT
CAUTIONS:
• Do NOT place the soundbar on its front, back, or top when in use.
• Do NOT place the bass module on its top or sides when in use.
WALL MOUNT THE SOUNDBAR
You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket,
contact your authorized Bose dealer.
Visit: worldwide.Bose.com/Support/SSB
CAUTION: Do NOT use any other hardware to mount the soundbar.
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POWER
CONNECT THE SOUNDBAR TO POWER
1. Connect one of the power cords to the AC power adapter.
2. Connect the AC power adapter to the Power port w on the back of the soundbar.
3. Plug the other end of the power cord into an AC (mains) power outlet.
The soundbar powers on and the light bar glows solid amber.
CONNECT THE BASS MODULE TO POWER
1. Connect one of the power cords to the b port on the bass module.
2. Plug the other end of the power cord into an AC (mains) power outlet.
3
1
2
POWER
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NETWORK STANDBY
The soundbar transitions to network standby when audio has stopped and you have
not pressed any buttons for 20 minutes. To wake the soundbar from network standby:
• Play or resume audio using your mobile device or using the Bose Music app.
• On the remote, press the Power I button (see page 25), source button (see
page 26), or preset button (see page 27).
NOTES:
• To access your voice assistant in network standby, make sure the soundbar is set up
using the Bose Music app and the microphone is on (see page 30).
• You can disable the standby timer using the Bose Music app.
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BOSE MUSIC APP SETUP
The Bose Music app lets you set up and control the soundbar from your mobile device,
such as a smartphone or tablet.
Using the app, you can stream audio, set and change presets, add music services,
explore internet radio stations, configure Amazon Alexa or your Google Assistant, and
manage soundbar settings.
NOTE: If you have already created a Bose account in the Bose Music app for another
Bose product, see “Existing Bose Music App Users” on page 20.
DOWNLOAD THE BOSE MUSIC APP
1. On your mobile device, download the Bose Music app.
2. Follow the app instructions.
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ADD THE SOUNDBAR TO AN EXISTING ACCOUNT
1. In the Bose Music app, from the My Bose screen, tap H.
NOTE: To return to the My Bose screen, tap in the top-left corner of the screen.
2. Select the soundbar.
NOTE: If you don't see the soundbar, check with the person who set it up to make
sure it has been shared.
3. Tap Add Device.
4. Follow the app instructions.
CONNECT THE BASS MODULE TO THE SOUNDBAR
If you don't connect the bass module to the soundbar during initial setup, you can do
so later in the Bose Music app.
1. In the Bose Music app, from the My Bose screen, select your soundbar.
2. Tap the soundbar image in the bottom-right corner of the screen.
3. Tap Settings > Accessory Speakers > Add Bose Accessory Speakers >
Bose Bass Module 500.
4. Follow the app instructions.
EXISTING BOSE MUSIC APP USERS
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EXISTING BOSE MUSIC APP USERS
CONNECT TO A DIFFERENT WI-FI NETWORK
Connect to a dierent network if your network name or password has changed, or if
you want to change or add another network.
1. On the remote, press and hold the TV button O and Skip backward button J until
the light bar glows amber.
2. On your mobile device, open your Wi-Fi settings.
3. Select Bose Soundbar 500.
4. Open the Bose Music app, and follow the app instructions.
NOTE: If the app doesn’t prompt you to set up your soundbar, tap the My Bose
icon in the top-left corner. Tap H to add your product.
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ADAPTIQ AUDIO CALIBRATION
After you set up the soundbar using the Bose Music app, the app prompts you to run
ADAPTiQ audio calibration for best acoustic performance. ADAPTiQ audio calibration
customizes the sound of the soundbar to the acoustics of your listening area by taking
five audio measurements. To run an audio calibration, you need 10 minutes when the
room is quiet.
During ADAPTiQ audio calibration, a microphone on the top of the ADAPTiQ headset
(provided with the system) measures the sound characteristics of your room to
determine optimal sound quality.
RUN ADAPTIQ AUDIO CALIBRATION USING THE
BOSE MUSIC APP
If you later move the soundbar or bass module or move any furniture, run ADAPTiQ
audio calibration again to ensure optimal sound quality.
1. In the Bose Music app, from the My Bose screen, select your soundbar.
2. Tap the soundbar image on the bottom-right corner of the screen.
3. Tap Settings > ADAPTiQ > Run Again.
4. Follow the app instructions.
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SYSTEM CONTROLS
The system controls are located on the top of the soundbar and on the remote.
NOTE: You can also control your system using the Bose Music app.
Light bar (see page 43)
Action button (see page 30)Microphone o button (see page 32)
Microphone o light (see page 44)
VOICE ASSISTANT CONTROLS
You can use the Action button b and Microphone o button n to control
Amazon Alexa (see page 32) or your Google Assistant (see page 34).
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SYSTEM CONTROLS
REMOTE FUNCTIONS
Use the remote to control the system, sources connected to the soundbar, Bluetooth
connections, and presets.
Navigation pad
Powers on/o the system
(see page 25)
Source buttons (see page 26)
Displays the Internet TV
home page or the current
source’s home menu
Lists recorded
DVR programs
Numeric keypad.
Numbers 1 – 6 play music from
preset streaming music
sources (see page 38)
Selects a source connected
to your TV
Previous channel, chapter,
or track (see page 28)
Media playback (see page 28)
Powers on/o the
selected source
(see page 26)
Cable/satellite function buttons
(see page 29)
Channel controls (see page 28)
Mute/Unmute
(see page 28)
Volume controls (see page 28)
NOTE: You program your remote using the Bose Music app.
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SYSTEM CONTROLS
Power
To power the system on/o, press the Power button I on the remote.
When powered on, the remote buttons glow according to the last active source.
NOTES:
• When you plug the soundbar into an AC (mains) outlet, the soundbar automatically
powers on.
• The first time the soundbar is powered on, the soundbar defaults to TV g source.
• You can still access your voice assistant when the soundbar is powered o as long
as it has been set up using the Bose Music app and the microphone is on
(see page 30).
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SYSTEM CONTROLS
Sources
The remote has four programmable source buttons (g, s, t, and q). You can
program these buttons to control your TV, cable/satellite box, game system, DVD or
Blu-ray Disc™ player, or other source. You can switch between sources by selecting
dierent inputs on your TV using the remote.
1. On the remote, press the appropriate source button (g, s, t, or q).
The remote buttons glow according to the selected source.
2. Press .
The source powers on.
3. Press .
4. Select the correct input on your TV.
NOTES:
• If CEC is enabled on your TV, the TV may automatically switch the source when the
source is powered on.
• Pressing source buttons on the remote doesn't change the TV input. It powers on
the soundbar and changes the mode of the remote so that the remote can control
the source functions.
• The remote is programmed to your TV during setup using the Bose Music app.
If you replace your TV, use the Bose Music app to program the remote to your
new TV.
SYSTEM CONTROLS
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Presets
The soundbar includes six presets that you can set to play audio from your favorite
music services. Once set, you can access your audio, at any time, with a simple touch
of a button on the remote or using the Bose Music app.
For more information about presets, see “Preset Personalization” on page 36.
SYSTEM CONTROLS
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Media playback, channels, and volume
FUNCTION WHAT TO DO
Play/Pause
Press F.
When audio is paused, the sides of the light bar glow solid
white until audio resumes.
Skip backward
Press J.
Skip forward
Press v.
Previous channel, chapter,
or track
Press r.
Volume up
Press H.
NOTE: To quickly increase the volume, press and hold H.
SYSTEM CONTROLS
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FUNCTION WHAT TO DO
Volume down
Press z.
NOTE: To quickly decrease the volume, press and hold z.
Mute/Unmute
Press A.
When audio is muted, the left side of the light bar glows
solid white until audio resumes.
NOTE: You can also press H to resume audio.
Channel up
Press P.
Channel down
Press r.
Cable/satellite functions
The red, green, yellow, and blue buttons on the remote correspond with the
color-coded function buttons on your cable/satellite box. Refer to your cable/satellite
box owner’s guide.
ADJUST THE BASS
1. In the Bose Music app, from the My Bose screen, select your soundbar.
2. Tap the soundbar image in the bottom-right corner of the screen.
3. Tap Adjustments to adjust the bass.
PROGRAM A THIRD-PARTY REMOTE
You can program a third-party remote, such as your cable/satellite box remote, to
control the soundbar. Refer to your third-party remote owner’s guide or website for
instructions.
Once programmed, the third-party remote controls basic soundbar functions such as
power on/o and volume.
NOTE: Not all third-party remotes are compatible with the soundbar. The remote
must support IR (infrared) signals in order to control the soundbar.
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VOICE ASSISTANT
VOICE ASSISTANT OPTIONS
You can program your soundbar to quickly and easily access Amazon Alexa or your
Google Assistant.
NOTE: Amazon Alexa and the Google Assistant aren't available in certain languages
and countries.
OPTIONS HOW TO USE
Amazon Alexa
Use your voice and/or the Action button b
(see page 32).
Your Google Assistant
Use voice and/or the Action button b
(see page 34).
NOTE: You can't set the soundbar to access Amazon Alexa and the Google Assistant
at the same time.
SET UP YOUR VOICE ASSISTANT
Before you begin, make sure your mobile device and the soundbar are connected to
the same Wi-Fi network.
To set up your voice assistant, use the Bose Music app. You can access this option
from the Settings menu.
NOTE: When setting up your voice assistant, make sure you use the same audio
service account that you used in the Bose Music app.
VOICE ASSISTANT
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ACCESS ALEXA
The soundbar is Amazon Alexa enabled. With Alexa, you can ask to play music, hear
the news, check the weather, control smart home devices and more. Using Alexa on
your soundbar is as simple as asking. Just ask or use the Action button b and Alexa
responds instantly.
For more information about what Alexa can do, visit:
https://www.amazon.com/usealexa
NOTE: Alexa isn’t available in certain languages and countries.
Use your voice
Start with “Alexa,” then say:
THINGS TO TRY EXAMPLE OF WHAT TO SAY
Talk to Alexa What’s the weather?
Play audio
Play Beethoven.
NOTE: Amazon Music is set as the default music
service. To change the default music service,
use the Alexa app.
Control volume Turn the volume up.
Play from a specific audio service
Play NPR on TuneIn.
NOTE: Amazon Alexa doesn't support all
audio services.
Play on a specific speaker
Play funk in the living room.
NOTE: Make sure you say the speaker name you
assigned in the Bose Music app. If multiple
speakers have the same name, use the name
assigned in the Alexa app or change the
name in the Bose Music app.
Skip to the next song Next song.
Set a timer Set a timer for 5 minutes.
Discover more skills What new skills do you have?
Stop Alexa Stop.
VOICE ASSISTANT
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Use the soundbar controls
The Action button b and Microphone o button n are used to control Alexa.
They are located on the top of the soundbar.
Microphone
o button
THINGS TO TRY WHAT TO DO
Talk to Alexa
Tap b then say your request.
For a list of things to try, visit:
https://www.amazon.com/usealexa
Stop alarms and timers
Tap b.
Stop Alexa
Tap b.
Turn the microphone on/o
Tap n.
NOTE: When the microphone is o, n glows solid red, and
you can’t access Alexa.
VOICE ASSISTANT
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ACCESS YOUR GOOGLE ASSISTANT
Get hands-free help from your Bose Soundbar 500, which now works with your
Google Assistant so you can pause and play your favorite media using just your voice.
For more information on what your Google Assistant can do, visit:
https://support.google.com/assistant
NOTE: The Google Assistant isn’t available in certain languages and countries.
Use your voice
Start with “Hey Google,” then say:
THINGS TO TRY EXAMPLES OF WHAT TO SAY
Access Google’s smarts How do you say friend in Spanish?
Have family fun What noise does an elephant make?
Set a reminder Remind me to call mom on Thursday.
Check your calendar How does my day look?
Control your smart home Turn o the lights.
VOICE ASSISTANT
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Use the soundbar controls
You can use the Action button b and Microphone o button n to control your
Google Assistant. They are located on the top of the soundbar.
Microphone o
button
THINGS TO TRY WHAT TO DO
Talk to your Google Assistant
Tap b then say your request.
For a list of things to try, visit:
https://support.google.com/assistant
Stop alarms and timers
Tap b.
Stop your Google Assistant
Tap b.
Turn the microphone on/o
Tap n.
When the microphone is o, n glows solid red, and
you can’t access your Google Assistant.
VOICE ASSISTANT
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PLAY MUSIC WITH YOUR GOOGLE ASSISTANT
You can ask your Google Assistant to play music from your default audio service or
from a specific audio service.
Start with “Hey Google,” then say:
THINGS TO TRY EXAMPLES OF WHAT TO SAY
Play music
Play jazz.
NOTE: The Google Assistant uses your default audio
service. To change the default audio service,
use the Google Assistant app.
Control your speaker Turn it up.
Play from a specific audio service
Play NPR on TuneIn.
NOTE: The Google Assistant doesn’t support all
audio services.
Play on a specific speaker
Play hip-hop in the kitchen.
NOTE: Make sure you say the speaker name you
assigned in the Bose Music app. If multiple
speakers have the same name, use the name
assigned in the Google Assistant app or
change the name in the Bose Music app.
Choose a default audio service
During initial setup for your Google Assistant, the Google Assistant app prompts
you to select a default audio service. When using your Google Assistant with Bose
products, only Pandora and Spotify are supported default services. Although other
audio services are listed as available during setup, they are not supported.
For the best experience, choose Pandora or Spotify as your default audio service.
If you choose an unsupported audio service, you hear an error message when
requesting to play music.
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You can control presets using the Bose Music app and remote.
NOTE: You can’t set presets in Bluetooth mode.
SET A PRESET
1. Stream audio using the Bose Music app.
2. On the remote, press the Bose Music button m.
PRESET PERSONALIZATION
PRESET PERSONALIZATION
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3. Press and hold a preset button until you hear a tone.
PRESET PERSONALIZATION
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PLAY A PRESET
1. On the remote, press the Bose Music button m.
2. Press a preset button to play audio.
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Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets, and laptop computers. Before you can stream music from a
device, you must connect your device to the soundbar.
CONNECT A MOBILE DEVICE
1. On the remote, press the Bluetooth button l.
Bluetooth button
The light bar pulses blue.
2. On your mobile device, turn on the Bluetooth feature.
TIP: The Bluetooth menu is usually found in the Settings menu.
BLUETOOTH CONNECTIONS
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BLUETOOTH CONNECTIONS
3. Select your soundbar from the device list.
TIP: Look for the name you entered for your soundbar in the Bose Music app.
If you didn’t name your soundbar, the default name appears.
Device Name
Once connected, you hear a tone. The light bar glows solid white then fades to
black. The soundbar’s name appears in the mobile device list.
DISCONNECT A MOBILE DEVICE
Use the Bose Music app to disconnect your mobile device.
TIP: You can also use Bluetooth settings on your mobile device. Disabling the
Bluetooth feature disconnects all other devices.
RECONNECT A MOBILE DEVICE
On the remote, press the Bluetooth button l.
The soundbar tries to connect with the most recently connected device.
NOTES:
• Make sure the Bluetooth feature is enabled on your mobile device.
• The device must be within 30 ft. (9 m) and powered on.
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BLUETOOTH CONNECTIONS
CONNECT AN ADDITIONAL MOBILE DEVICE
You can store up to eight devices in the soundbar device list, and the soundbar can be
actively connected to two devices at a time.
NOTE: You can play audio from only one device at a time.
1. On the remote, press and hold the Bluetooth button l.
Bluetooth button
The light bar pulses blue.
2. On your mobile device, select your soundbar from the device list.
NOTE: Make sure the Bluetooth feature is enabled on your mobile device.
CLEAR THE SOUNDBAR DEVICE LIST
1. Tap and hold l for 10 seconds until the light bar pulses white twice then fades
to black.
The light bar pulses blue.
2. Delete the speaker from the Bluetooth list on your device.
All devices are cleared, and the speaker is ready to connect (see page 39).
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STREAM AUDIO WITH AIRPLAY
The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream
audio from your Apple device to the soundbar or multiple speakers.
NOTES:
• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.
• Your Apple device and soundbar must be connected to the same Wi-Fi network.
• For more information about AirPlay, visit: https://www.apple.com/airplay
STREAM AUDIO FROM THE CONTROL CENTER
1. On your Apple device, open the Control Center.
2. Tap and hold the audio card in the top-right corner of the screen, then tap
the AirPlay icon A.
3. Select your soundbar or speakers.
STREAM AUDIO FROM AN APP
1. Open a music app (like Apple Music), and select a track to play.
2. Tap A.
3. Select your soundbar or speakers.
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SYSTEM STATUS
SOUNDBAR STATUS
The LED light bar located on the front of the soundbar shows the soundbar status.
NOTE: The light bar displays one status at a time of the selected source.
Wi-Fi status
Shows the Wi-Fi connection status of the soundbar.
LIGHT BAR ACTIVITY SYSTEM STATE
Pulsing white Connecting to Wi-Fi
Solid white then fades
to black
Connected to Wi-Fi
Bluetooth status
Shows the Bluetooth connection status of mobile devices.
LIGHT BAR ACTIVITY SYSTEM STATE
Pulsing blue
Ready to connect to
device
Pulsing white Connecting to device
Solid white then fades
to black
Connected to device
White light pulses twice
then fades to black
Clearing device list
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SYSTEM STATUS
Voice assistant status
Shows the status of your voice assistant.
LIGHT BAR ACTIVITY SYSTEM STATE
O Voice assistant is idle
White light slides to the
center then glows solid
Voice assistant is listening
White light slides to
the sides
Voice assistant is thinking
Pulsing white (full)
Voice assistant is speaking
Pulsing yellow
Notification from
voice assistant
Microphone o light
LIGHT ACTIVITY SYSTEM STATE
Solid red The microphone is o
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SYSTEM STATUS
Media playback and volume
Shows the soundbar status when controlling media playback and volume.
LIGHT BAR ACTIVITY SYSTEM STATE
Two center lights glow
solid white
Play/Pause
Right end of the light bar
pulses white
Volume up
Left end of the light bar
pulses white
Volume down
Update and error status
Shows the status of software updates and error alerts.
LIGHT BAR ACTIVITY SYSTEM STATE
Solid amber Wi-Fi setup in progress
White light slides from
right to left
Downloading update
White light slides from
left to right
Updating soundbar
Pulses amber four times
Source error - refer to the
Bose Music app
Pulses red four times
Request is temporarily
unavailable - try again later
Solid red
Soundbar error - contact
Bose customer service
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SYSTEM STATUS
BASS MODULE STATUS
The light at the back of the bass module shows the bass module status.
LIGHT ACTIVITY SYSTEM STATE
Solid white Connected to the soundbar
Blinking white Downloading a software update
Solid amber Network standby (wireless connection)
Blinking amber Ready to connect to the soundbar
O Power-saving mode (wired connection)
Blinking red Error - contact Bose customer service
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UPDATE THE SOUNDBAR
The soundbar updates automatically when connected to the Bose Music app and to
your Wi-Fi network.
DISABLE/ENABLE WI-FI CAPABILITY
On the remote, press and hold the Bose Music button m and Skip forward button v
until the light bar pulses white twice then fades to black.
ADVANCED FEATURES
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CARE AND MAINTENANCE
INSTALL THE REMOTE BATTERIES
1. Slide open the battery compartment cover on the back of the remote.
2. Insert the four provided AA (IEC-LR3) 1.5V batteries. Match the H and z symbols
on the batteries with the H and z markings inside the compartment.
3. Slide the battery compartment cover back into place.
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CARE AND MAINTENANCE
CLEAN THE SYSTEM
Clean the exterior of the system with a soft dry cloth.
CAUTIONS:
• Do NOT allow liquids to spill onto the system or into any openings.
• Do NOT blow air into the system.
• Do NOT use a vacuum to clean the system.
• Do NOT use any sprays near the system.
• Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol,
ammonia, or abrasives.
• Do NOT allow objects to drop into any openings.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/SSB
LIMITED WARRANTY
The system is covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions.
Failure to register will not aect your limited warranty rights.
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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the system:
• Unplug the power cords for the soundbar and bass module, wait 30 seconds, and
plug them firmly into a live AC (mains) outlet.
• Secure all cables.
• Check the system status (see page 43).
• Move the system 1 – 3 ft. (0.3 – 0.9 m) away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the soundbar within the recommended range of your wireless router or
mobile device for proper operation.
• Place the system according to the placement guidelines (see page 15).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM SOLUTION
No HDMI eARC (or
ARC) or optical port on
your TV
Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm, or analog audio cable (not
provided). The type of converter and cable you need depends on
the audio output ports available on your TV.
System doesn’t
power on
Plug the power cords for the soundbar and bass module into a
dierent AC (mains) outlet.
Use the remote to power on the system (see page 25).
Unplug the power cords for the soundbar and bass module, wait
30 seconds, and plug them firmly into a live AC (mains) outlet.
Remote is inconsistent
or doesn't work
Match the H and z symbols on the batteries with the H and z
markings inside the compartment (see page 48).
Replace the batteries (see page 48).
Make sure the remote is within operating range 20 ft. (0.6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
TROUBLESHOOTING
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TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or no audio
from the system
If the sides of the light bar are pulsing, the system is muted. Press
the Mute/Unmute button A to unmute the system.
Make sure your mobile device is not muted.
Increase the volume on the system (see page 28) or your
mobile device.
Switch to a dierent source (see page 26).
Play audio from a dierent application or music service.
If audio is from a Wi-Fi source, reset the router.
Restart your device.
Make sure you’re using a compatible Bluetooth device.
NOTE: You can’t connect Bluetooth headphones to the soundbar.
Make sure that the soundbar’s HDMI cable is inserted into a port
on your TV labeled HDMI eARC or ARC (Audio Return Channel),
not a standard HDMI port. If your TV does not have an HDMI eARC
or ARC port, connect the soundbar using the optical cable
(see page 62).
If the soundbar is connected to your TV’s HDMI eARC or ARC port,
make sure that Consumer Electronics Control (CEC) is enabled
in your TV system menu. Your TV may refer to CEC by a dierent
name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC
or ARC port and reconnect it.
Insert the optical cable into a port on your TV labeled Output or
OUT, not Input or IN.
Unplug the power cords for the soundbar and bass module, wait
30 seconds, and plug them firmly into a live AC (mains) outlet.
Sound is coming from
TV speaker
Make sure that the soundbar’s HDMI cable is inserted into a port
on your TV labeled HDMI eARC or ARC (Audio Return Channel). If
your TV does not have an HDMI eARC or ARC port, connect to the
soundbar using the optical cable (see page 62).
Turn o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s HDMI eARC or ARC port,
make sure that Consumer Electronics Control (CEC) is enabled
in your TV system menu. Your TV may refer to CEC by a dierent
name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC
or ARC port and reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both the HDMI cable (see page
61) and optical cable (see page 62).
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TROUBLESHOOTING
SYMPTOM SOLUTION
Poor or distorted audio
from system
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
If audio is being played from another device, reduce the volume of
that device.
Place the system according to the placement guidelines
(see page 15).
Adjust the bass level using the Bose Music app (see page 29).
Power o your TV speakers. Refer to your TV owner’s guide.
Run ADAPTiQ audio calibration (see page 22).
Soundbar doesn’t
connect to the
bass module
Confirm that the bass module status light is blinking amber,
indicating that the bass module is ready to connect
(see page 46).
Repeat the connection process (see page 20).
If the bass module was previously connected to the soundbar,
reset the bass module’s connection (see page 57).
Unplug the power cords for the soundbar and bass module, wait
30 seconds, and plug them firmly into a live AC (mains) outlet.
Connect the bass module to the soundbar using a 3.5 mm audio
cable (see page 56).
NOTE: If you don’t have a 3.5 mm audio cable (commonly used for
headphones and mobile devices), contact Bose customer
service for this part. You can also purchase this part at
your local electronics store.
No audio from
bass module
Confirm that the bass module status light is glowing solid white,
indicating that the bass module is connected to the soundbar
(see page 46).
Switch to a dierent source (see page 26).
Make sure that you’re playing audio that has bass frequencies,
such as music or movies.
Adjust the bass level using the Bose Music app (see page 29).
Repeat the connection process (see page 20).
If the bass module was previously connected to the soundbar,
reset the bass module’s connection (see page 57).
Place the bass module according to the placement guidelines
(see page 15).
Make sure the software is current in the Bose Music app.
TROUBLESHOOTING
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SYMPTOM SOLUTION
System doesn’t play
audio from the correct
source or selects the
incorrect source after
a delay
Set CEC to Alternate using the Bose Music app.
Disable CEC on your source. Refer to your source owner’s guide for
more information.
Connect to the soundbar using both the HDMI cable
(see page 61) and optical cable (see page 62).
Soundbar doesn’t
connect to
Wi-Fi network
In the Bose Music app, select the correct network name and enter
the network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
If your network information has changed, see page 20.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure
both the mobile device and soundbar are connecting to the
same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and bass module, wait
30 seconds, and plug them firmly into a live AC (mains) outlet.
Uninstall the Bose Music app on your mobile device, reinstall the
app, and restart setup.
Connect to the network using an Ethernet cable.
Soundbar doesn’t
connect to
Bluetooth device
On your mobile device, turn the Bluetooth feature o and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 39).
Connect a dierent mobile device (see page 39).
Make sure you’re using a compatible Bluetooth mobile device.
NOTE: You can’t connect Bluetooth headphones to the soundbar.
Remove the soundbar from your mobile device Bluetooth
device list and connect again (see page 39).
Clear the soundbar device list (see page 41) and connect again
(see page 39).
TROUBLESHOOTING
TROUBLESHOOTING
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TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
stream audio
using AirPlay
Make sure your soundbar is powered on and in range
(see page 17).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 47).
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit: https://www.apple.com/airplay
Bose Music app doesn’t
work on
mobile device
Make sure your mobile device is compatible with the Bose
Music app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall
the app (see page 19).
Soundbar isn’t visible
to add to a nother
Bose account
Make sure sharing is enabled on your soundbar using the
Bose Music app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app
(see page 30).
NOTE: The soundbar must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Amazon Alexa is available.
Make sure the Microphone o light is not glowing red. To turn on
the microphone, see page 31.
Make sure you say the name you assigned in the Bose Music app. If
multiple speakers have the same name, use the name assigned in
the Alexa app or change the name in the Bose Music app.
For additional support, visit: https://www.amazon.com/usealexa
TROUBLESHOOTING
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SYMPTOM SOLUTION
Your Google Assistant
doesn’t respond
Make sure your Google Assistant has been set up using the
Bose Music app (see page 30).
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where the Google Assistant
is available.
Make sure you are using the most up-to-date version of the
Google Assistant app.
Make sure your mobile device is compatible.
Remove your Google Assistant from the system using the Bose
Music app. Then, add your Google Assistant again.
Choose Pandora or Spotify as your default audio service
(see page 35).
Make sure you use the same audio service account on the Bose
Music app and Google Assistant app.
Your Google Assistant may not support your request. New
features are added periodically.
For additional support, visit:
https://support.google.com/assistant
Change your Google
Assistant personal
result settings
To turn o personal results or change the account for personal
results, use the Settings menu in the Google Assistant app.
Preset doesn’t respond
Make sure the preset has been set (see page 36).
Press the Bose Music button m to make sure the soundbar is in
the correct source.
TROUBLESHOOTING
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CONNECT THE BASS MODULE TO THE SOUNDBAR USING
AN AUDIO CABLE
You can also connect the module to the soundbar using a 3.5 mm audio cable
(not provided).
If you don’t have a 3.5 mm audio cable (commonly used for headphones and mobile
devices), contact Bose customer service for this part. You can also purchase this part
at your local electronics store.
1. Connect one end of a 3.5 mm audio cable to the x port on the bass module.
2. Connect the other end of the cable to the h port on the soundbar.
TROUBLESHOOTING
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RESET THE SOUNDBAR
Factory reset clears all source, volume, network, and ADAPTiQ audio calibration
settings from the soundbar and returns it to original factory settings.
1. On the remote, press and hold the Power button I and Skip forward button v for
5 seconds until the light bar pulses white twice then fades to black.
The soundbar reboots. When the reset is complete, the light bar glows
solid amber.
2. To restore the soundbar’s network and audio settings:
a. Reset the bass module's connection to the soundbar (see page 59).
b. Launch the Bose Music app on your mobile device and add the soundbar to your
network (see “Existing Bose Music App Users” on page 20).
NOTE: When the app prompts you to connect accessories, select
Bose Bass Module 500 and Bose Soundbar Universal Remote.
c. Run ADAPTiQ audio calibration using the Bose Music app.
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TROUBLESHOOTING
RESET THE BASS MODULE
Resetting the bass module clears all connection information and returns the bass
module to original factory settings.
1. Press and hold the button on the back of the bass module until the bass module's
system status light blinks white.
When the reset is complete, the light blinks amber.
2. Connect the bass module to the soundbar (see page 20).
TROUBLESHOOTING
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RESET THE BASS MODULE’S CONNECTION TO
THE SOUNDBAR
If the bass module no longer connects to the soundbar, reset the bass module’s
wireless connection. Resetting the wireless connection causes the soundbar to try to
reconnect to the bass module, which may resolve connection issues.
To reset the wireless connection, press the button on the back of the bass module.
When the bass module reconnects to the soundbar, you hear a tone, and the light on
the back of the bass module glows white.
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APPENDIX: SETUP REFERENCE
The Bose Music app guides you through the process of connecting your system to
your TV. If you don't have access to the Bose Music app, follow the instructions below.
CONNECTION OPTIONS
Connect the soundbar to your TV using one of the following connection options:
• Option 1 (preferred): HDMI eARC or ARC (Audio Return Channel)
• Option 2: Optical
NOTE: The preferred option is to connect the soundbar to your TV’s HMDI eARC or
ARC port using the HDMI cable.
1. On the back of your TV, locate the HDMI IN and Audio OUT (optical) port panels.
NOTE: Your TV’s port panel may not appear as shown. Look for the shape of
the port.
Option 1 (Preferred)
HDMI eARC or ARC: Use the
HDMI cable for this connection.
Option 2
Optical: If your TV doesn't have an
HDMI eARC or ARC port, use the
optical cable for this connection.
2. Choose an audio cable.
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CONNECT THE SOUNDBAR TO YOUR TV
After choosing an audio cable, connect the soundbar to your TV.
Option 1 (preferred): HDMI eARC or ARC
1. Insert one end of the HDMI cable into your TV’s HDMI eARC or ARC port.
NOTE: Make sure you insert the HDMI cable into an HDMI ARC port on your TV,
not a standard HDMI port. If your TV does not have an HDMI eARC or ARC
port, see page 62.
2. Insert the other end of the cable into the HDMI (ARC) port on the soundbar.
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Option 2: Optical
If your TV doesn’t have an HDMI eARC or ARC port, use the optical cable to connect
the soundbar to your TV.
1. Remove the protective cap from both ends of the optical cable.
CAUTION: Inserting the plug in the wrong orientation can damage the plug
and/or the port.
2. Insert one end of the optical cable into your TV’s Optical OUT port.
3. Hold the plug at the other end of the optical cable.
4. Align the plug with the soundbar’s OPTICAL IN port, and insert the
plug carefully.
NOTE: The port has a hinged door that swings inward when inserting the plug.
5. Firmly push the plug into the port until you hear or feel a click.
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CHECK FOR SOUND
NOTE: To avoid hearing distorted audio, turn o your TV speakers. Refer to your TV
owner’s guide for more information.
1. Power on your TV.
2. If you are using a cable/satellite box or other secondary source:
a. Power on this source.
b. Select the appropriate TV input.
3. If the system is not powered on, press the Power button I on the remote.
You hear sound coming from the system.
4. Press the Mute/Unmute button A.
You don’t hear sound coming from the TV speakers or system.
NOTE: If you don’t hear sound coming from the system or hear sound coming from
your TV speakers, see page 51.
©2020 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA
AM829292-0010 Rev. 03
