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TROUBLESHOOTING
51
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or no audio
from the system
If the sides of the light bar are pulsing, the system is muted. Press
the Mute/Unmute button A to unmute the system.
Make sure your mobile device is not muted.
Increase the volume on the system (see page 28) or your
mobile device.
Switch to a dierent source (see page 26).
Play audio from a dierent application or music service.
If audio is from a Wi-Fi source, reset the router.
Restart your device.
Make sure you’re using a compatible Bluetooth device.
NOTE: You can’t connect Bluetooth headphones to the soundbar.
Make sure that the soundbar’s HDMI cable is inserted into a port
on your TV labeled HDMI eARC or ARC (Audio Return Channel),
not a standard HDMI port. If your TV does not have an HDMI eARC
or ARC port, connect the soundbar using the optical cable
(see page 62).
If the soundbar is connected to your TV’s HDMI eARC or ARC port,
make sure that Consumer Electronics Control (CEC) is enabled
in your TV system menu. Your TV may refer to CEC by a dierent
name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC
or ARC port and reconnect it.
Insert the optical cable into a port on your TV labeled Output or
OUT, not Input or IN.
Unplug the power cords for the soundbar and bass module, wait
30 seconds, and plug them firmly into a live AC (mains) outlet.
Sound is coming from
TV speaker
Make sure that the soundbar’s HDMI cable is inserted into a port
on your TV labeled HDMI eARC or ARC (Audio Return Channel). If
your TV does not have an HDMI eARC or ARC port, connect to the
soundbar using the optical cable (see page 62).
Turn o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s HDMI eARC or ARC port,
make sure that Consumer Electronics Control (CEC) is enabled
in your TV system menu. Your TV may refer to CEC by a dierent
name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC
or ARC port and reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both the HDMI cable (see page
61) and optical cable (see page 62).
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