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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the system:
• Unplug the power cords for the soundbar and bass module, wait 30 seconds, and
plug them firmly into a live AC (mains) outlet.
• Secure all cables.
• Check the system status (see page 43).
• Move the system 1 – 3 ft. (0.3 – 0.9 m) away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the soundbar within the recommended range of your wireless router or
mobile device for proper operation.
• Place the system according to the placement guidelines (see page 15).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM SOLUTION
No HDMI eARC (or
ARC) or optical port on
your TV
Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm, or analog audio cable (not
provided). The type of converter and cable you need depends on
the audio output ports available on your TV.
System doesn’t
power on
Plug the power cords for the soundbar and bass module into a
dierent AC (mains) outlet.
Use the remote to power on the system (see page 25).
Unplug the power cords for the soundbar and bass module, wait
30 seconds, and plug them firmly into a live AC (mains) outlet.
Remote is inconsistent
or doesn't work
Match the H and z symbols on the batteries with the H and z
markings inside the compartment (see page 48).
Replace the batteries (see page 48).
Make sure the remote is within operating range 20 ft. (0.6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
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