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TROUBLESHOOTING
53
|
ENG
SYMPTOM SOLUTION
System doesn’t play
audio from the correct
source or selects the
incorrect source after
a delay
Set CEC to Alternate using the Bose Music app.
Disable CEC on your source. Refer to your source owner’s guide for
more information.
Connect to the soundbar using both the HDMI cable
(see page 61) and optical cable (see page 62).
Soundbar doesn’t
connect to
Wi-Fi network
In the Bose Music app, select the correct network name and enter
the network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
If your network information has changed, see page 20.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure
both the mobile device and soundbar are connecting to the
same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and bass module, wait
30 seconds, and plug them firmly into a live AC (mains) outlet.
Uninstall the Bose Music app on your mobile device, reinstall the
app, and restart setup.
Connect to the network using an Ethernet cable.
Soundbar doesn’t
connect to
Bluetooth device
On your mobile device, turn the Bluetooth feature o and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 39).
Connect a dierent mobile device (see page 39).
Make sure you’re using a compatible Bluetooth mobile device.
NOTE: You can’t connect Bluetooth headphones to the soundbar.
Remove the soundbar from your mobile device Bluetooth
device list and connect again (see page 39).
Clear the soundbar device list (see page 41) and connect again
(see page 39).
TROUBLESHOOTING
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