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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Poor or distorted audio
from system
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
If audio is being played from another device, reduce the volume of
that device.
Place the system according to the placement guidelines
(see page 15).
Adjust the bass level using the Bose Music app (see page 29).
Power o your TV speakers. Refer to your TV owner’s guide.
Run ADAPTiQ audio calibration (see page 22).
Soundbar doesn’t
connect to the
bass module
Confirm that the bass module status light is blinking amber,
indicating that the bass module is ready to connect
(see page 46).
Repeat the connection process (see page 20).
If the bass module was previously connected to the soundbar,
reset the bass module’s connection (see page 57).
Unplug the power cords for the soundbar and bass module, wait
30 seconds, and plug them firmly into a live AC (mains) outlet.
Connect the bass module to the soundbar using a 3.5 mm audio
cable (see page 56).
NOTE: If you don’t have a 3.5 mm audio cable (commonly used for
headphones and mobile devices), contact Bose customer
service for this part. You can also purchase this part at
your local electronics store.
No audio from
bass module
Confirm that the bass module status light is glowing solid white,
indicating that the bass module is connected to the soundbar
(see page 46).
Switch to a dierent source (see page 26).
Make sure that you’re playing audio that has bass frequencies,
such as music or movies.
Adjust the bass level using the Bose Music app (see page 29).
Repeat the connection process (see page 20).
If the bass module was previously connected to the soundbar,
reset the bass module’s connection (see page 57).
Place the bass module according to the placement guidelines
(see page 15).
Make sure the software is current in the Bose Music app.
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