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Digital Music Player
NW-E393/E394/E395
You cannot play content such as music transferred to your Walkman.
If the remaining battery power is low or insufficient, charge the battery. If your Walkman
still does not operate after charging the battery, press the RESTART button with a pen
or a paper clip, etc. to restart the Walkman.
The data hierarchy levels of the content such as music transferred by drag-and-drop
may not be correct. Place them in the appropriate folder and hierarchy.
Transferred files are not in a playable format. See “Supported formats” for details on
playable formats.
When you transfer audio MP4 files by drag-and-drop, place them in the “MUSIC” folder
of your Walkman.
The transferred content may be damaged. When you transfer content, make sure that
no other tasks are running on your computer until transferring is completed. Otherwise,
the content may be damaged. Delete the unplayable content from your Walkman and
transfer it again. If the Walkman is still unable to play the content, format the built-in
flash memory of the Walkman using the function of the Walkman and then transfer the
content again.
If you change the file names or location of the content such as music that was
transferred from your computer to your Walkman, the content may not be recognized by
the Walkman. Return it to the correct name and location.
If you have initialized (formatted) the built-in flash memory of your Walkman using
Windows Explorer, initialize (format) it again using the Walkman. If you have initialized
Help Guide
Troubleshooting
270
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