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49-60820 Rev. 2 43
Truth or Myth? Answer Explanation
The refrigerator water filter may require
replacement prior to six months of use
758(
The water filter indicator will indicate the need to replace the water filter
every six months or 170 gallons (643.52 liters) of water dispensed (select
models only). Water quality varies from city to city. If water flow from the
dispenser slows, or ice production decreases, the water filter should be
replaced, even though the filter indicator may not indicate the need for
replacement.
The automatic ice maker in my refrigerator
will produce ice when the refrigerator is
plugged in to a power receptacle.
MYTH The refrigerator must be connected to water, and the ice maker must
be turned on. Make sure the ice maker is turned on, only after the
water line is connected and water is turned on. The ice maker can
be turned on/off from the controls and ensure the ice maker is on,
as indicated on the refrigerator control panel. See Automatic Ice
Maker section.
After the refrigerator has been plugged in and
connected to water, I will immediately have
unlimited chilled water available from the
water dispenser.
MYTH The water dispenser tank located inside the refrigerator stores water
for dispensing. The water in this tank requires 24 hours to chill after
installation. High usage conditions will not allow time for the water to
chill.
After water dispenses, a few drops of water
are normal.
758( A few drops of water may fall from the dispenser, after the dispenser
paddle has been released. To minimize the drops, remove the glass
slowly from the dispenser.
I will never see frost inside the freezer
compartment.
MYTH Frost inside the freezer typically indicates that the door is not properly
sealed, or has been left open. If frost is found, clear the frost using a
plastic spatula and towel, then check to ensure that no food packages
or containers are preventing the freezer door from closing. Check the
refrigerator control panel to ensure the door alarm is on.
When the refrigerator is installed, or after
replacing the water filter, I must dispense
water for five minutes.
758(
A newly installed refrigerator or water filter contains air in the water
lines. Press the dispenser paddle and dispense cold water for at least
5 minutes to remove air from the water line, and flush the filter. For
Non Dispense models, throw away the first bin of ice production after
filter replacement.
Before you schedule service, review the detailed troubleshooting tips in the Owner’s manual. If
needed, service can be scheduled by visiting us online at cafeappliances.com/service.
In Canada, visit cafeappliances.ca/service
Truth or Myth
SERVICE
Problem Possible Causes What to Do
Brewer leaks during the brew cycle Trouble in closing brewer lid or
damaged K-cup
Press K-cup all the way down into the brewer
prior to closing the lid. Lower needle must
puncture K-cup bfore closing the brewer lid.
Recommend using official Keurig K-cups that
have not been damaged and have a good seal
between the top cover and plastic bottom
My refrigerator door squeaks Diminished lubricant because of
accidental cleaning of the lubricant on
the hinge
It is best to order GEA
lubricant service part
number WR97X166 and apply
on the hinge at following
highlighted location.
It is possible to apply some non-toxic
lubricant such as Petroleum Jelly or NSF H1
approvd food grade lubricant.
IMPORTANT: Do not use WD-40 as it will
remove any remaining grease in or around
the hinge.
Improper leveling Make sure the unit is leveled.
If doors were removed and re-
assembled during installation process,
waterline and/harness under Top
Hinge cover may get out of position
and rub against door while door
swivels.
Remove the Top Hinge cover and make
sure the waterline and harness that passes
through the hinge pin has been properly
seated and does not touch the any of the
door parts during rotation.
Applying some food grade lubricant around
door thimble area will also help.
Troubleshooting Tips... Before you schedule service
TROUBLESHOOTING TIPS
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