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English 81
Troubleshooting
Symptom Cause Action
Heating including
the Warm function
does not work
properly.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container and
run the microwave for 1-2
minutes to check whether the
water is heated. Reduce the
amount of food and start the
function again. Use a cooking
container with a at bottom.
The thaw function
does not work.
Too much food is being
thawed.
Reduce the amount of food
and start the function again.
The interior light is
dim or does not turn
on.
The door has been left
open for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the Cancel button.
The interior light is
covered by foreign
matter.
Clean the inside of the oven
and check again.
A beeping sound
occurs during
cooking.
If the Auto Cook function
is being used, this
beeping sound means
it's time to turn over the
food during thawing.
After turning over the food,
press the Start button again to
restart operation.
The oven is not level. The oven is installed on
an uneven surface.
Make sure the oven is installed
on at, stable surface.
There are sparks
during cooking.
Metal containers are used
during oven/thawing
functions.
Do not use metal containers.
Symptom Cause Action
When power is
connected, the oven
immediately starts to
work.
The door is not properly
closed.
Close the door and check
again.
There is electricity
coming from the
oven.
The power or power
socket is not properly
grounded.
Make sure the power and
power socket are properly
grounded.
1. Water drips.
2. Steam is emitted
through a door
crack.
3. Water remains
in the oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness inside
the oven varies.
The brightness can
change depending on
power output which can
change according to the
function you choose.
Power output changes during
cooking are not malfunctions.
Cooking is nished,
but the cooling fan is
still running.
To ventilate the oven, the
cooling fan continues to
run for about 3 minutes
after cooking is complete.
This is not an oven
malfunction.
NQ70M9770D_AA_DE68-04503A-02_EN+MES+CFR.indb 81 2018-10-05 4:17:25
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