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Error code Problem Cause Possible solution
5 There is a water
circuit problem.
There is air in the
water circuit.
Remove and place
back the water tank a
couple of times. Make
sure you insert it into
the machine properly.
Check if the water
tank compartment is
clean.
14 The machine is
overheated.
This can have several
causes.
Turn the machine
o and turn it back
on again after 30
minutes. Try this 2 or
3 times.
If the above solutions do not help to remove the error code icon
from the display and bring the machine back to normal working
order, contact the Philips Saeco hotline. Contact details can be
found in the warranty booklet or on www.saeco.com/support.
Troubleshooting
This chapter summarizes the most common problems you could
encounter with the machine. If you are unable to solve the problem
with the information below, visit www.saeco.com/support for a list
of frequently asked questions or contact the Consumer Care Center
in your country.
Problem Cause Solution
The machine does not
turn on.
The machine is disconnected
or the main switch is in OFF
position.
Check if the power cord is
inserted correctly.
Make sure the main switch is in
ON position.
The machine is in
DEMO mode.
The standby button has been
pressed for more than 8
seconds.
Turn the machine o and then
on again using the main switch
on the back of the machine.
The drip tray lls up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water ows through the internal
system directly into the drip tray.
Empty the drip tray when the
'drip tray full' indicator pops up
through the drip tray cover.
Place a cup under the
dispensing spout to collect
rinsing water.
30
English
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