SOVANA
4D DUALPRO
MASSAGE CHAIR
User Manual
Welcome to
Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve made a
great choice.
With over a decade of experience designing, building and servicing massage chairs,
Infinity takes pride in every chair sold, including yours. We are here for you. The US-
based Customer Care team can be reached at (603) 910-5000 or visit us online at www.
infinitymassagechairs.com and find valuable self-service resources under the SUPPORT
tab, including electronic copies of all documents and video tutorials.
Inside this manual, you will find everything you need to set up and safely enjoy your chair.
Please review the entire manual, including all safety information, before assembling or
using your chair. If you are assembling the chair yourself, please see the Assembly Guide
next and reference the online assembly video.
For convenience, we’ve also created a Quick Start Guide. We suggest you keep it handy
near you as a tool to get to know all of the features of your new chair.
Get ready to sit back, relax, and enjoy the Ultimate Massage Experience.
We know you can’t wait to sit in your new Infinity Massage chair! Take a picture of you enjoying the ultimate
massage experience and make sure to tag us on social media with the hashtag #infinitymassagechairs
Register your product at www.infinitymassagechairs.com/warranty
to ensure it is in our system. This will simplify the warranty process
should you ever need it.
Alternatively, scan the QR code to go directly to the URL above.
Before assembling your chair, watch an assembly video at:
www.infinitymassagechairs.com/assembly-tutorials
Alternatively, scan the QR code to go directly to the URL above.
THE ULTIMATE MASSAGE EXPERIENCE
@infinitymassagechairs@infinitymassagechairs
@infinity_chairs@infinity_chairs
@infinitymassagechairs@infinitymassagechairs
SCAN CODE
SCAN CODE
Warranty Registration
Assembly Video
Table of Contents
Your Chair
Chair Features
External Structure
4
5
3
Warning! Read important safety information
found on page 28 before using or operating chair.
WARNING
Before Getting Started
Chair Setup
Taking Control
Installation Site
Clearance Space for the Chair
Floor Protection
Move Methods
Connect to Power
6
6
6
7
7
Main Power Switch
Adjust Pillow
Increase Intensity of Massage - Manually
TrueFit™ Body Scanning
Getting out of the Chair
Chair Entry and Exit Hazards
8
8
8
8
9
9
Tablet Remote Layout
Auto Programs
In-Use Screen
Auto Program Descriptions
10
12
12
13
Controls for Auto Programs
Manual Mode
Upper/Lower Mech
Roller Width
Area Selection
Massage Techniques
Calf Rollers
Foot Rollers
Lumbar Heat
Feet Heat
Roller Position Adjustment
Power On/Off
Pause/Play
Air Settings
Airbag Intensity
Airbag Region
Adjustments
Backrest Down/Up
Footrest In/Out
Screen Time-Out
Backlight
Key Tone
Bluetooth
Sleep Mode
Light
Voice Demo
Voice Control
Voice Command List
Language
Power Button
14
16
16
16
16
17
17
17
17
17
17
17
17
18
18
18
19
19
19
26
26
26
26
27
27
27
27
27
27
27
Troubleshooting
Specifications
Frequently Asked Questions
Warranty
31
31
32
33
Staying Safe
Settings
Fixing Issues
28
Set Your Environment
Footrest Up/Down
Health Monitoring
Heart Rate
Blood Oxygen
Fatigue Index
MyMemory
®
and Quick Access Favorite
Buttons
Saving a MyMemory
®
Program
Recalling a MyMemory
®
Program
Removing a Memory Program from
MyMemory
®
Quick Access Control Panel Favorites
Intelligent Voice Command + Control
Turn On Listening
Turn Off Listening
Activating Voice Control
Voice Command List
Sound
Quick Access Panel
USB-C Charging Port
19
20
20
20
20
21
21
21
21
21
22
22
22
22
22
23
24
25
TrueFit
®
Body
Scanning
Chair Features
4
Your Chair
See page 10 & 11See Page 6 See page 8
Zero Wall Fit
®
Space-
Saving Technology
See page 22
See page 25
Tablet Remote
Intelligent Voice
Command + Control
See page 27
See page 17
Lumbar & Feet Heat
Chromotherapy
Lights
See page 23
SootheMe
®
Sounds
See page 19
Weightless Zero
Gravity Recline
Bluetooth
®
Connectivity
See page 26 See page 26
USB-C
Charging Port
Dual
Mechanism
Bluetooth
Speakers
5
External Structure
Footrest
Quick Access
Control Panel
Shoulder Airbags
Neck Pillow
Caster
Power Box
Arm Panel
Tablet Remote
Health Sensor
Leg Rest
Speakers
See page 24
Quick Access
Control Panel
See page 21
MyMemory
®
Programs
5
Total Sole Reflexology
®
Foot Rollers
See page 17
6 7
- 5” clearance for the recline of the backrest; 12” clearance for the extension of footrest and
sliding forward of the chair.
- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal
interference.
Clearance Space for the Chair
Installation Site
Before Getting Started
To protect ANY floor type, hard surface or carpeted, from scratches or other markings,
place the chair on a pad or mat that extends from under the footrest to the rear of the chair.
Floor Protection
- Do not use the massage chair in high moisture environment such as near a swimming pool or bathroom to
prevent electric shock accident.
- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.
WARNING
- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord
while massage chair sliding forward.
- Straighten the power cord while in use to avoid tangle or damage.
CAUTION
- To avoid serious injury or death, before sliding chair forward or backward check to make sure area is clear
of children, pets, or obstacles.
WARNING
Apply pressure to the back of the massage chair from behind to pivot on the Casters.
Have a second person up front to guide the Footrest until in the correct position. Maintain
clearances as mentioned above. Gently lower into place. Do not pull on the arm panels.
Casters
Move Methods
Connect to Power
CAUTION
- Do not move the chair when there is user inside.
- Chair is heavy. Use caution and get assistance when lifting to avoid injury. Do NOT lift chair by footrest or
armrests to avoid damage to product.
Plug into a 110V grounded outlet.
WARNING – Improper connection of the equipment-
grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the plug
provided with the product – if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
This product is for use on a nominal 120-V circuit and has a
grounding plug that looks like the plug illustrated. Make sure that
the product is connected to an outlet having the same configuration
as the plug. No adapter should be used with this product.
Grounding
This massage chair is a Class 1 electrical appliance. Make sure to
use a grounded outlet to the grounded power supply circuit and a
properly installed earth grounding rod with ground connection, to
avoid electric shock.
Grounding Instructions
To avoid risk of electrical shock, turn power switch off before plugging unit into electrical outlet. Use only
with properly grounded outlet (3 prong). Do not plug into ungrounded outlet.
Grounded
outlet
Grounding pin
WARNING
Floor
Pad
Chair
5” 12”
8 9
Getting Comfortable
Chair Setup
- When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled
and that the unit be placed in an environment free of dust and moisture.
- To avoid possible damage to product or injury to unsupervised children, always turn off power switch and
unplug massage chair from electrical outlet immediately after use.
CAUTION
To power up the chair, flip the main power switch located
on the back of the base of the chair to ON ( I ). Ensure the
electrical cord is connected to a 110V grounded outlet and
plugged into the power cord port located on the back of
the base of the chair.
Main Power Switch
Power Cord Port
Main Power Switch
Take a seat in the chair and take note of where the neck pillow
rests on your neck. Adjust the pillow so that it rests comfortably in
the arch of your neck, flip it up out of the way, or use the zipper to
remove it all together.
Neck Pillow
Adjust Pillow
For a deeper, more intense massage, simply unzip and remove the neck pillow and inner
neck pillow pad. This reduces the cushioning between you and the massage mechanism,
allowing for a more direct, invigorating experience.
Increase the Intensity of your Massage - Manually
TrueFit
®
Body Scanning
Select any auto program or manual mode. The chair will automatically begin scanning your
body, mapping your back, shoulders, and neck. During this process it is important to remain
seated back into the chair without lifting your head.
The scan can be viewed on the Tablet Remote screen. If fine tuning is needed just after
your body scan, wait for the shoulder adjust prompt to appear and then use the Shoulder
Adjustment arrows to move the massage rollers up or down for the perfect shoulder
kneading position.
9
To easily exit the chair at any time, tap the POWER
button on the lower left of the home display, on the
Tablet Remote to restore the chair to the upright
position. Alternatively, you can also press and hold
the power button, found on the quick access control
panel, until the chair resets.
WARNING! Check to make sure children and pets are
clear of chair before tapping power button to return
chair to upright position.
Getting Out of The Chair
Chair Entry and Exit Hazards
WARNING! The areas under the footrest and behind the back rest are potentially dangerous for a child or
pet. The chair back is heavy and reclines with force. A small child or pet located behind the chair could be
crushed as chair is reclined resulting in serious injury or death. When chair is reclined, small children or pets
who have crawled under the leg rest may not be visible to the user and could be crushed when leg rest is
lowered or when chair is returned to upright position. To avoid serious injury or death, check these areas
carefully before reclining, lowering leg rest, or returning chair to upright position.
Make sure to check for children
or pets between the chair back
and the base of the chair before
entering zero gravity recline.
TrueFit
®
Body Scanning
Make sure to check for children or
pets underneath the footwell before
exiting zero gravity recline and
returning to upright position.
Make sure to check for
children or pets between the
footrest and the chair body
before lowering the legrest.
Tap OK to confirm the shoulder
adjustment is correct
Shoulder Adjustment
Buttons
10 11
Tablet Layout
1.
2. 3.
4.
Taking Control
1. Home Screen – Once the chair is on, this
is the first screen on your Tablet Remote.
Tap the screen to navigate and select menu
options.
3. Manual – Need extra relief in one spot?
Switch to manual mode to fully customize
your massage and target problem areas.
Tap the home icon (upper left) to return to
the home screen.
2. Auto Programs – Choose from 24 auto
programs by tapping your selection. Tap
the home icon (top right) to return to the
home screen.
4. Health Monitoring – Place any finger
on the health sensor to begin the scan.
It measures heart rate, oxygen level, and
fatigue, then recommends a suitable
program for you to try.
6. MyMemory
®
– Effortlessly save your
favorite auto programs or personalized
manual settings, so you can return to your
perfect massage experience anytime you
like — no need to set it up all over again.
7. Adjustments – Use this screen during
your massage to change backrest, footrest,
leg position, and zero gravity. Tap the home
icon (top left) to return.
8. Sound - Manage SootheMe
®
sound
therapy on this screen. Sounds play through
the speakers. Tap a sound to turn it on or
off. Tap the home icon (top right) to return.
5. Air Settings – Adjust airbag intensity and
select from full body, shoulder, arm, waist &
hip, or leg & foot. Tap the house icon (top
left) to return home.
9. Setting – Adjust settings such as screen
timeout, backlight, key tone, Bluetooth
®
,
sleep mode, light, voice demo, voice
commands, and language.
5. 6.
7.
8.
9.
12 13
Taking Control
Auto Programs
From the home display, tap the AUTO button to enter Auto Program Menu. From here
you can choose from a selection of 24 pre-choreographed massage programs. To enter the
program you desire tap the program on the screen.
Within the auto program menu, the 24 auto programs are broken up into 3 categories to help
you find the best suited massage to your needs. The categories are: Therapy, Lifestyle, and
Focus.
These categories are found at the top left of the screen, to move between categories, tap
the arrows on the side of the screen. See next page for a detailed description of each auto
program.
CAUTION
- Do not spill liquids on Tablet Remote
and avoid placing heavy objects on
Tablet Remote or power cord to
avoid damage or malfunction.
Program Description
Relax
Reduce built up tension carried in the body or unwinding after a stressful
day.
Rest & Relax
Reduce built up tension carried in all muscle groups and unwinding
after a stressful day.
Gamer
Breathe deeply as rhythmic massage soothes muscles, melts stress, and
reawakens your inner energy.
Back
Helps to relax, recover, and revitalize the muscles along your spine.
Yoga
Best for reviving stiff muscles and boosting energy after workouts or
physical activity.
Night
Gentle massage and movements relax your body, easing stress and
promoting restful sleep.
Athletic
Deep, powerful massage eases aches, boosts circulation, and restores your
body after intense activity.
Waist & Hip
Targets waist, hips, and glutes with massage and compression to leave you
refreshed and renewed.
Demo
Plays a quick 5 minute demo to showcase key features and massage
techniques of the chair.
Stress Relief
Relieve built-up tension and unwind after a stressful day.
On the Go
Best choice to recharge tired muscles, refresh circulation, and reset your
body and mind.
Leg & Feet
Soothing massage targets tired legs and feet, bringing comfort, relief, and
renewal.
Recovery
This program is the best choice to re-invigorate stiff muscles and boost
energy levels after physical activity.
Aging
Full-body kneading melts stress, fights fatigue, and boosts metabolism,
recharging you to finish strong.
Shoulder
Improve range of motion in the shoulders, and reduce upper back tension.
Meditate
Blends massage intensities to relax the body and calm the mind for
emotional peace.
Neck
Designed to be an incredible injury prevention program. Mainly targets the
neck and shoulders.
Sedentary
Perfect massage program for anyone who sits all day at work, school, or
during gaming.
Upper Body
Helps to relax, recover, and revitalize the muscles along your spine.
Lower Body
Focused specifically on the glutes. This program brings relaxation to your
lower body to relieve built up tension.
Stretch
Inspired by Thai massage, this sequence stretches the body to improve
alignment and flexibility.
Morning
A revitalizing massage, great for preparing you for the day ahead.
Driver
Designed to clear the mind and increase blood circulation.
Lumbar
Improve hip mobility and reduce lower back pain.
These auto programs feature a variety of massages specifically designed for Therapy.
Relax, Stretch, Yoga, Demo, Recovery, Rest & Relax, Morning, and Night.
Tap this arrow to
advance to the
next auto program
category page
The following auto programs offer a selection of massages oriented towards Lifestyle.
Stress Relief, Meditate, Aging, Gamer, Driver, Athletic, On the Go, and Sedentary.
The following auto programs provide a variety of massage options aim on Focus.
Neck, Shoulder, Back, Lumbar, Waist & Hip, Leg & Feet, Upper Body, and Lower Body.
14 15
Set your Environment
4D Strength +/-
Calf Rollers
Foot Rollers
Lumbar Heat
Feet Heat
Air Intensity +/-
Massage Speed +/-
Massage Time +/-
After adjusting your shoulder height, you will be taken to the In-use screen where you can
observe all current settings and session information. To personalize your massage to your
exact needs, use the In-use screen controls to adjust 4D Strength, Air Intensity, Massage
Speed, Massage Time, Calf Rollers, Foot Rollers, Lumbar Heat, Foot Heat, saving a
program with MyMemory
®
and leaving the chair in a reclined state called Sleep Mode.
Controls for Auto Programs
Use this control to increase or decrease the maximum intensity of the 4D back mechanism
that works the back and shoulder regions. All auto massages are pre-programmed to have
varying 4D intensity, this setting will set the upper limit of these fluctuations. 1 = light, 5 =
firm. Tap screen to select setting.
Toggles on/off calf roller feature. Calf Kneading combines with compression air cells to
simulate hands gently relieving tension and pain in the calf region of each leg. Tap screen to
select On or Off setting.
Control Total Sole Reflexology
®
Rollers and choose your desired foot roller speed: 1 = slow, 2, 3
= fast, or Off (deactivate foot rollers).
Tap screen to select setting.
Toggles Lumbar Heat to Low, High, or Off. Tap screen to select setting.
Toggles Feet Heat to Low, High, or Off. Tap screen to select setting.
Use this control to increase or decrease the maximum intensity of the airbag massage. All
auto massages are pre-programmed to have varying levels of airbag intensity, this setting
will set the upper limit of these fluctuations. 1 = light, 5 = firm. Tap screen to select setting.
Use this control to increase or decrease the speed of the back mechanism. 1 = slow, 5 =
fast. Tap screen to select setting.
Tap screen to select your desired massage timer length; 5 minutes, 10 minutes, 15 minutes,
20 minutes, 25 minutes, or 30 minutes. 15 minutes is the default setting. The massage chair
will turn off automatically and reset after the timer is up.
Power On/Off
Use this setting to immediately turn the chair on or off. When a massage program is running
and you press the power button, the chair will reset and turn off. Tap screen to select
setting.
MyMemory
®
Effortlessly save your favorite auto programs or personalized manual settings, so you can
return to your perfect massage experience anytime you like — no need to set it up all over
again.
Sleep Mode
Toggle this setting to keep the massage chair in a reclined state after your program session
ends, tap again to turn off Sleep Mode.
Pause/Play
Use this setting to pause your massage, and tap again to resume. Tap screen to select
setting.
16 17
Set your Environment
Manual Mode
Roller Width
Increase or decrease width of back mechanism. Choose from: Narrow (N), Medium (M), or
Wide (W). Tap screen to select setting.
Upper/Lower Mech
Select either the upper or lower mech and navigate its options such as roller width, area
selection, and massage techniques.
Area Selection
Controls the range of motion of the back mechanism. Full travels the entire length of the
track, Partial travels a short distance and reverses direction for focused relief, Spot stops
on the track for targeted relief. Tap screen to select setting.
Adjust: Partial and Point location can be fine tuned by using the Roller Position Adjustment
setting. Use the arrow up or arrow down buttons to control the location of the back
mechanism.
Have a particular spot that needs more work? Take the power of massage into your own
hands with Manual Massage. Tap Manual from the In-use screen display to enter the Manual
Massage display screen. Use this screen to fully customize your own massage and find the
perfect treatment for you.
Your first selection on this screen will start your massage. Use this screen to build your
favorite sequences then save using the MyMemory
®
feature.
Massage Techniques
Controls the massage technique of the back mechanism. Select from: Kneading, Kneading &
Tapping, Knock, Tapping, Shiatsu, or Combination. Tap screen to select.
Calf Rollers
Use this setting to turn on or off the calf rollers. Tap screen to select setting.
Foot Rollers
Use this setting to turn foot rollers to speed 1 = slow, 2, 3 = fast or off. Tap screen to select
setting.
Lumbar Heat
Use this setting to turn lumbar heat to low, high, or off. Tap screen to select setting.
Feet Heat
Use this setting to turn feet & calf heat to low, high, or off. Tap screen to select setting.
MyMemory
®
Effortlessly save your favorite auto programs or personalized manual settings, so you can
return to your perfect massage experience anytime you like — no need to set it up all over
again.
Roller Position Adjustment
Tap and/or hold to adjust the roller position adjustment. Adjusting the roller position
ensures the massage nodes align properly with your body’s unique contours, delivering
targeted relief to the right areas.
Power On/Off
Use this setting to immediately turn the chair on or off. When a massage program is running
and you press the power button, the chair will reset and turn off.
Pause/Play
Use this setting to pause your massage, and tap again to resume.
18 19
These controls enable you to fine tune the length and fit of specific parts of your chair.
Backrest Up/Down – Gently raise or lower the backrest to your perfect angle. Tap and hold
the button to recline or incline with ease.
Footrest Up/Down – Adjust the footrest to your comfort. Tap and hold the button to gently
lift or lower your legs into relaxation.
Foot In/Out– Find your ideal leg position. Tap and hold to slide the footrest in or out for
customized comfort.
Adjustments for Back/Foot/Chair Angles
Set your Environment
Air Settings
To personalize your massage to your exact needs, use the Air Setting screen to adjust air
intensity, and airbag massage region.
Airbag Intensity +/-
Use this control to increase or decrease the maximum intensity of the airbag massage. All
auto massages are pre-programmed to have varying levels of airbag intensity, this setting
will set the upper limit of these fluctuations. 1 = light, 5 = firm, or Off.
Airbag Region
Choose your desired airbag region/s: Full Body, Shoulder, Arm, Waist & Hip, and Leg &
Feet. To turn a particular airbag region off, de-select the activated region. Selecting Full
Body will over ride any selections and ALL airbags become active.
Power On/Off
Use this setting to immediately turn the chair on or off. When a massage program is running
and you press the power button, the chair will reset and turn off.
Pause/Play
Use this setting to pause your massage, and tap again to resume.
MyMemory
®
Effortlessly save your favorite auto programs or personalized manual settings, so you can
return to your perfect massage experience anytime you like — no need to set it up all over
again.
Adjustments
While your massage program is running, use the Adjustment screen to make adjustments
to chair angles, recline settings, and foot options.
Chair Angles
Incline - Press this button to ease the chair into a gentle recline, offering just the right angle
to take pressure off your spine and help you unwind in comfort. Perfect for light relaxation
or reading.
Leisure - Press this button to glide the chair into a comfortable standard recline, ideal for
casual lounging, light napping, or simply unwinding after a long day. A perfect balance of
support and relaxation.
Zero Gravity - Press this button to recline into a full Zero Gravity position, where your legs
are elevated above your heart for a true weightless sensation. Designed to reduce pressure
on the spine and promote deep relaxation, this is the ultimate position for rest and recovery.
20 21
Set your Environment
Place any finger on the health monitoring sensor located on the lower right arm panel
(below the touchscreen tablet). To initiate the scan, either tap the ‘Start Scanning’ on the
touchscreen or press the Health button on the quick access control panel. The system will
assess your blood oxygen levels and heart rate. Once the scan is complete, your fatigue
level—categorized as low, moderate, or high—will be displayed. Based on your results, the
chair will recommend a personalized massage program designed to help reduce fatigue and
promote recovery.
Health Monitoring
Heart Rate
Heart rate refers to the number of times
a person’s heart beats per minute and
is a vital indicator of cardiovascular
health. It can vary based on factors such
as physical activity, stress, illness, and
overall fitness levels for adults.
Blood Oxygen
Blood oxygen levels refer to the amount
of oxygen circulating in the blood,
typically measured as a percentage
known as oxygen saturation (SpO2).
Reviewing Blood Oxygen is important to
ensure that organs and tissues receive
the oxygen they need to function
properly.
Fatigue Index
Extreme tiredness, reduction in
energy, motivation, and ability to
concentrate. Displays your fatigue
level and suggests a program to get
you back to normal. Tap the “Run
Recommended Massage” program.
You can also cancel the health scan
and rescan if you disagree with the
results.
Tap MyMemory
®
button
Your chair is equipped with memory recording features allowing you to save your favorite
massage programs that can be quickly revisited later. Create a custom program by
choosing either an auto program or manual session, with your preferred settings. The
MyMemory
®
feature has 5 memory slots on the tablet.
MyMemory
®
and Quick Access Favorite Buttons
Saving a MyMemory
®
Program
Quick Access Control Panel Favorites
Recalling a MyMemory
®
Program
Run any auto program or a manual program. When you’re ready to save, find the
MyMemory
®
program button in the top left side of the screen in Controls, Manual, or Air
Setting and tap it. Alternatively, navigate to the home screen and tap MyMemory
®
button.
When on the MyMemory
®
screen, tap the “+” icon to save the current running massage
program and/or manual session.
On the quick access panel, you can create shortcuts to 3 favorite programs. To save an
Auto program or Manual session to a favorite button, press and hold the button for 5
seconds, until you hear consecutive beeps confirming the program is saved, while running
the program. Whenever you save to a favorite button, anything previously saved to that
button will be overwritten. To recall saved favorites, simply press a favorite button and your
massage program will start.
To run a saved program, simply navigate to MyMemory
®
from the home screen, then tap the
saved ‘program icon’ to activate the program.
Removing a Memory Program from MyMemory
®
On the MyMemory
®
screen, locate the ‘trash icon’ located at the top right of every program
box. Tap to delete the program.
22 23
Tap Sound on the home display to enter the sound display screen. Use this screen to select
and control the SootheMe
®
sound therapy feature of your chair. The selected sound will play
from the speakers next to your head. To turn SootheMe
®
nature sounds off, de-select the
activated sound or tap OFF under volume level.
Sound
Tap Sound button
Volume Level
Increase or decrease volume of SootheMe
®
Nature Sounds. 1 = low, 9 = high, or Off. Tap the
screen to select a SootheMe
®
nature sound.
Set your Environment
Commands
Your chair includes built-in Intelligent Voice
Command + Control. In the steps ahead,
you’ll learn how to activate hands-free control
by turning the voice command system on or
off.
Turn On Listening
To activate Intelligent Voice Command +
Control, tap Setting from the Home screen,
then tap the microphone icon labeled Voice
Commands and tap the button to turn on
(microphone icon button will illuminate).
Turn Off Listening
To turn off Intelligent Voice Command +
Control, return to the Home screen, tap
Setting, then tap the microphone icon labeled
Voice Commands. The button light will
turn off, indicating that voice control is now
disabled. It will remain inactive until you turn
listening back on.
Activating Voice Control
To activate, simply say ‘Hi Infinity’ or ‘Hey
Infinity’. You may now give your chair any of
the commands to the right within 15 seconds.
Make sure to speak clearly and slowly. After
15 seconds the Intelligent Voice Command +
Control function will go to sleep automatically
and must be awakened again.
Voice Command List
In addition to the list to the right, you
can always find the complete list of voice
commands by using your touchscreen
tablet. To access the voice command list,
tap Setting from home screen, then tap
Voice Commands List underneath the voice
commands icon.
Intelligent Voice Command + Control
End Massage
Pause Massage
Resume Massage
Relax Massage
Stretch Massage
Yoga Massage
Demo Massage
Recovery Massage
Rest & Relax Massage
Morning Massage
Night Massage
Stress Relief Massage
Meditate Massage
Aging Massage
Gamer Massage
Driver Massage
Athletic Massage
On the Go Massage
Sedentary Massage
Neck Massage
Shoulder Massage
Back Massage
Lumbar Massage
Waist & Hip Massage
Leg & Feet Massage
Upper Body Massage
Lower Body Massage
Switch Off
Start Heat
Turn Off Heat
Say Phrase
‘Hi Infinity’ or ‘Hey Infinity’
Then speak one of the following
Commands:
.
What is it?Sounds
Crickets
Rain
Fireplace
Airplane
Car Ride
Thunder Storm
Windy Night
Nature
Ocean
White Noise A constant, even loop of pure white noise to mask out distractions
Soothing ocean waves rolling onto the shore
Chirping crickets, water trickling from a pond, and faint traffic noises
Quiet, light, refreshing rain falling to the ground
A cozy crackle, gentle pops, and soft hissing as flames dance and logs shift
Propeller engine chugs and hums while idling before takeoff
Calming inner-city traffic featuring cars, trucks, and motorcycles
Thunder cracks, rain pours, and wind howls through the darkened sky
Heard from inside a cabin, a howling wind blows constantly outside
Refreshing sounds of small birds peacefully singing along a tranquil stream
24 25
The Quick Access Panel allows you to run a smart massage, power your chair on and off,
pause your massage, turn on zero gravity, choose an auto program, and access your favorite
massage programs with a press of a button.
Quick Access Panel
USB-C Charging Port
4D Intensity - Turn the dial clockwise to increase intensity and counterclockwise to decrease
intensity of the 4D mechanism.
Power Button - Press the power button to turn the chair on, press and hold the power button
to turn the chair off.
Pause Button - Press the pause button to pause your massage program, press again to
resume.
Heat Button - Press the button to turn on lumbar and feet heat on low. Press again to turn
off.
Auto Program - Press this button to start 1 of 8 auto programs. Press again to cycle through
each auto program.
Health Sensor - Uses AI sensors to check your heart rate and blood oxygen, then suggests a
massage program based on your data.
Incline Button - Press this button to raise the backrest to an inclined position. Press again to
return to an upright position.
Zero Gravity - Press this button to activate Zero Gravity, press again to return to an upright
position.
Favorite 1/2/3 - Save 3 favorite programs and recall them here with a single push of the
button. See page 21 for instructions on how to save and overwrite massage programs to
these buttons.
Your massage chair is thoughtfully equipped with a convenient USB-C charging port, perfect for
keeping your smart devices powered up while you relax. Simply use your own USB-C charging
cord to connect your USB-C capable device. You’ll find the USB-C charging port integrated into
the health sensor, which is located on the right arm panel of the chair.
Note: When the chair’s power switch is turned on, charging by USB-C will always work. If the chair’s power
switch is off, the USB-C charging port will not power on or provide power to your connected device.
Set your Environment
4D Intensity
Pause
Heat
Health
Power Button
Auto Program
Backrest Incline
Zero Gravity
Favorite Programs
USB-C Charging Port
26 27
Settings
Tap Setting on the home screen to enter the setting display screen. Use this screen to
adjust and personalize your chair and tablet settings.
Tap sleep mode to turn on or off. Sleep Mode keeps your reclined setting in place even
after the massage program has ended.
Tap the Light button to turn the Chromotherapy lighting on or off. When activated, soothing
LED lights embedded in the side arm panels gently illuminate, creating a calming ambiance
to enhance your massage experience.
Setting
Sleep Mode
Light
Bluetooth
®
Toggle your chair’s Bluetooth
®
setting: On or Off. Tap screen to toggle setting. Open
Bluetooth
®
from your audio device and pair with Sovana DualPro to play your own music.
Screen Time-Out
The screen time-out buttons allow you to set how long the screen remains active before
automatically dimming or turning off, helping to reduce distractions and conserve energy
during use. Press the “-” to reduce the time, press the “+” to increase the time. The
minimum amount is 1 minute and the maximum amount is never (the display never turns
off).
Backlight
The massage chair’s backlight feature adjusts screen lighting for a soothing atmosphere.
Use the “+” button to increase brightness and the “−” button to decrease it to your
preference.
Key Tone
The massage chair’s key tone feature controls the sound of button taps. Press “+” to
increase the tone volume or “−” to lower the key tone.
Smart tip: In order to play music from your
Bluetooth enabled audio device, Bluetooth
must first be turned on in settings.
Language
Toggle language settings, choose from English, Chinese, or Spanish. Tap your preferred
language button.
Power Button
Tap the power button to turn off the massage chair. Note: If sleep mode is turned on the chair
will not reset to its upright position when tapping and holding the power button.
Voice Demo
Voice Demo talks you through the functionality of the chair in the Demo auto program.
Toggle your desired Voice Demo setting: On or Off. Tap screen to select setting.
Voice Control
Toggle your chair’s Intelligent Voice Command + Control listening: On, or Off. Tap button to
illuminate (on) or shut off.
Voice Command List
Tap Voice Command List to access a complete list of the chair’s voice commands. Press the
top right “X” with a circle around it to return to System Display Screen.
Tap Setting button
28 29
SAFETY INFORMATION
Staying Safe
To ensure safe use of the massage chair and avoid injury or unsafe conditions, please
read and follow all instructions before using product. SAVE THESE INSTRUCTIONS.
Household use only
- The areas under the footrest and behind the back rest are potentially dangerous for
a child or pet. The chair back is heavy and reclines with force. A small child or pet
located behind the chair could be crushed as chair is reclined resulting in serious
injury or death. When chair is reclined, small children or pets who have crawled
under the leg rest may not be visible to the user and could be crushed when leg rest
is lowered or when chair is returned to upright position. To avoid serious injury or
death, check these areas carefully before reclining, lowering leg rest, or returning
chair to upright position.
- Chair should not be used by children under age 14. Small children could be trapped
or injured by airbags, heating mechanism, or moving parts. When chair is not in use,
unplug unit and secure chair so that children cannot accidentally power on and operate
chair.
- Children over age 14, persons with reduced physical, sensory, or mental capabilities,
and elderly or frail persons should exercise caution and use massage chair only when
supervised or assisted by a person over 16 years of age.
- Chair has a heated surface and could cause burns, particularly in persons with reduced
sensitivity to heat. Such persons should use the chair only after consulting with a
physician and should use extreme caution during any physician-approved use.
WARNING
WARNING
To avoid possible death or serious injury to user or others, please read and follow these
instructions:
USE NOT RECOMMENDED FOR CERTAIN PERSONS
WARNING
Use of massage chair may not be safe or suitable for persons with certain medical
conditions and could cause serious injury or death in some circumstances. If you
have any of the following conditions, please consult a physician before using the
massage chair:
- Use of implanted electronic medical
devices (such as a cardiac pacemaker)
- Pregnancy
- Cancer, malignant tumors, or other
growths
- Osteoporosis or spinal fracture
- Other fractures or musculoskeletal injuries
- Loss of or reduced sensitivity to heat
- Implanted medical fixation devices such
as rods, pins, etc.
- Recent surgery or sutures
- Skin diseases or skin injury
- High fever
- Certain pulmonary or breathing
conditions
- Impaired circulation
- Do not stand or stack heavy objects on footrest.
- Do not operate heating features of chair while under a blanket or pillow. Excessive heating
can occur and cause fire, electric shock, or injury to persons.
- To avoid pinching or crushing, please do not place body parts, especially fingers and toes,
between parts of chair and keep clear of moving parts.
- To avoid overheating, injury or discomfort from overuse, do not fall asleep while using
massage chair and do not use for extended periods of time (longer than 20 minutes).
- Avoid use while under the influence of alcohol, medications or other substances that my
cause drowsiness, disorientation, or impairment of judgment or motor skills.
- Do not use the massage chair right after a meal, as it may cause discomfort.
- If you feel any abnormal discomfort during the operation of the massage chair, turn off the
power immediately and discontinue use.
- Do not use this appliance when ambient temperature is over 40 C (104 F).
- Do not use this appliance in humid or dusty environment, or when any part of the body is in
contact with plumbing or any similar ground.
- Never operate the appliance with the air openings blocked. Keep the air openings free of
lint, hair, dust and the like.
- Do not use outdoors.
- Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
- Place the product on a flat, level floor to reduce risk of tipping or overturning.
- Do not use or store near heat or open flame.
- Intended only for users who weigh below 300 lbs.
- Use this product only for its intended use as described in this manual. Do not use
attachments not recommended by the manufacturer.
- Massage chair intended only for use by one person. Do not use by two or more persons at
the same time to avoid damage to the product.
- Do not allow children to stand, jump, or play on or around massage chair, even when it is
not powered on or in use.
- Remove personal accessories such as jewelry from arms and empty pockets, and remove
loose clothing while using the massage features of the chair.
- Check the upholstery under the cushions and other spots for damage or loose objects that
may cause injury or damage chair while operating. If any damage is present, do not use the
massage chair and refer to a qualified service professional for servicing.
- To avoid damage to chair, walls, or other objects, make sure there are no obstacles behind
the chair and there is enough clearance before adjusting the backrest or leg rest angle.
- Please be seated properly while using the product.
- To avoid damage to chair or floors, do not drag or push the chair or roll its casters on wood
floor or carpet. See instructions on p.7 for safely moving chair.
- If massage chair is not working properly, has been dropped or damaged, or has been
dropped into water or exposed to flooding, return the appliance to a service center for
examination and repair before attempting to use.
- Do not drop or insert any object into any openings in chair.
CAUTION
CAUTION
To avoid the risk of minor injury or discomfort, or damage to the massage chair or
other property, please read and follow these instructions for safe use of massage chair:
30 31
WARNING
Read and follow these instructions concerning safe use of the power cord and
power unit to avoid possible electric shock, fire hazard, use of chair by and injury to
unattended children, or damage to chair or other property.
Do not disassemble, dismantle or attempt to repair massage chair. Such actions, as well
as misuse of product, may cause damage to or failure of massage chair and may void the
manufacturer’s warranty. For repairs, please contact an authorized dealer or repair agent
at 603-910-5000. For additional details concerning terms, conditions and limitations of
warranty, see https://infinitymassagechairs.com/warranty-info.
Staying Safe
Trouble Shooting
.
1
2
3
4
5
No need to take any
measures
Noise is heard while in
use
Massage Chair does not
start
The air hose is blockedAirbag malfunction
No. Symptoms Possible SolutionPossible Causes
Reduce the load and try again
These noises are normal and
arise from friction between the
massage rollers and the faux
leather cover
- The power cord is not
secured into the socket
- Not switched ON
- The fuse is blown
The volume is turned to the
lowest setting
Backrest or footrest can
not raise or recline
No music comes from
the speaker
Excessive load has been pressed
on the backrest or legrest
Adjust the speaker volume
from the mobile device. Make
sure Bluetooth setting on chair
and phone are both ON
- Insert the power plug properly
into the power socket
- Turn on the switch found on
chair side. Then push power
button on remote
- Replace only with a fuse of
same type and rating
-
To avoid risk of electric shock, connect this unit to a properly grounded outlet only. See
Grounding Instructions on pg. 7.
- Always unplug massage chair from the electrical outlet immediately after use and
before cleaning. An appliance should never be left unattended when plugged in. To
disconnect, turn all controls to the off position, then remove plug from outlet.
- Do not use massage chair and unplug from outlet during thunder or lightning storms,
and before putting on or taking off parts.
- To ensure safe operation, power must be supplied only at standard 110 voltage, to the
specifications of the appliance. Confirm that the power voltage stated on the rating
label corresponds to your local electricity supply.
- The massage chair should be used only with the power supply unit provided. Do not
use with any other power source.
- Do not use a wet or damp hand to unplug the cord to avoid electric shock.
- Do not pull on the power cord to unplug. Grip by plastic end nearest outlet to unplug
power cord.
- Do not squeeze, over bend, pull hard, or twist the power cord.
- Keep the power cord away from heated surfaces.
- Do not carry or drag the chair by power cord or use cord as a handle.
- If there is any smoke or unusual smell while using massage chair, stop using
immediately and unplug the power cord.
- Never operate the chair if it has a damaged power cord or plug. If the power cord is
damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person to avoid a hazard.
WARNING
Fixing Issues
If problem remains, please contact Infinity for maintenance.
Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by
any servicing without authorizations. Thank you for you cooperation
Spec
ifi
cat
i
ons
Model
Rated Current
Power Consumption
110-120V
300
Dimension of Main Body (in)
Necessary Clearance to Wall (in)
Net Weight (lbs)
Shipping Weight (lbs)
Max. User Weight (lbs)
Voltage
Sovana 4D DualPro
63.4”x 31.1” x 48.6”
5”
260
320
1.6A
180W
Straighten the air hose and
clear out the blockage
32
Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
Q: My chair is not performing as expected. What should I do?
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
Fixing Issues
Q: I’m not a foot massage person, what should I do?
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use Pillow to reduce upper body intensity.
2. Head over to the controls screen and adjust the 4D Strength to low ( 1 ).
3. Tap the adjustments screen and tap the incline button to return the chair to an upright
position. More upright will be less intense. Weightless Zero Gravity Recline will be more
intense.
4. If after adjustments and attempt to acclimate, you still experience discomfort,
discontinue use and consult a physician.
A: Turn off foot rollers by heading to the controls screen. On the lower left of the screen,
you will see a foot next to the power button. Tap the foot rollers on-screen button “OFF”
and the foot rollers will turn off.
Warranty
33
This Infinity Massage Chairs is protected by Infinity’s 5 Year U.S Residential Limited
Warranty. For more information, scan the QR code below and click on the Infinity Care
Residential Warranty tab.
SCAN CODE
34
72 Stard Road, Seabrook, NH 03874
603-910-5000
www.infinitymassagechairs.com
Version 1.4
72 Stard Road, Seabrook, NH 03874 | (603) 910-5000 | www.infinitymassagechairs.com
