MOSAIC
4D
MASSAGE CHAIR
User Manual
Welcome to
Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve made a
great choice.
With over a decade of experience designing, building and servicing massage chairs,
Infinity takes pride in every chair sold, including yours. We are here for you. The US-
based Customer Care team can be reached at (603) 910-5000 or visit us online at www.
infinitymassagechairs.com and find valuable self service resources under the SUPPORT tab,
including electronic copies of all documents and video tutorials.
Inside this manual, you will find everything you need to setup and safely enjoy your chair.
Please review the entire manual, including all safety information, before assembling or
using your chair. If you are assembling the chair yourself, please see the Assembly Guide
next and reference the online assembly video.
For convenience, we’ve also created a Quick Start Guide. We suggest you keep it in the
remote pocket as a tool to get to know all the features of your new chair.
Get ready to sit back, relax and enjoy the Ultimate Massage Experience.
We know you can’t wait to sit in your new Infinity Massage chair! Take a picture of you enjoying the ultimate
massage experience and make sure to tag us on social media with the hashtag #infinitymassagechairs
Register your product at www.infinitymassagechairs.com/warranty
to ensure it is in our system. This will simplify the warranty process
should you ever need it.
Alternatively, scan the QR code to go directly to the URL above.
Before assembling your chair, watch an assembly video at:
www.infinitymassagechairs.com/assembly-tutorials
Alternatively, scan the QR code to go directly to the URL above.
THE ULTIMATE MASSAGE EXPERIENCE
@infinitymassagechairs@infinitymassagechairs
@infinity_chairs@infinity_chairs
@infinitymassagechairs@infinitymassagechairs
SCAN CODE
SCAN CODE
Warranty Registration
Assembly Video
Table of Contents
Your Chair
Chair Features
External Structure
4
5
3
Warning! Read important safety information
found on page 30 before using or operating chair.
WARNING
Before Getting Started
Chair Setup
Taking Control
Installation Site
Clearance Space for the Chair
Floor Protection
Move Methods
Connect to Power
6
6
6
7
7
Main Power Switch
Adjust Pillow
Increase Intensity of Massage - Manually
TrueFit™ Body Scanning
Getting out of the Chair
Chair Entry and Exit Hazards
Tablet Remote Display
Tablet Remote Operation
8
8
8
8
9
9
10
11
Auto Programs
TrueFit™ Body Scanning
In-Use Screen
Auto Program Descriptions
12
12
12
13
Custom Selections from Auto Programs
Adjustments
4D Intensity
Kneading Speed
Tapping Speed
Air (Air Bag) Intensity
Leg/Back Angle Adjust
Weightless Zero Gravity Recline
Airbag Massage
Air Region
Sounds
SootheMe™ Sound Therapy
Voice Demo
Touch-Tone
Bluetooth
Volume Level
Quick Access Control Panel
System
Language
Display Brightness
Sleep Mode
Massage Time
Engineering Mode
14
14
15
15
15
15
15
15
16
16
16
17
17
17
17
17
18
19
19
19
19
19
19
Troubleshooting
Specifications
Frequently Asked Questions
Warranty
25
25
26
27
Staying Safe
Settings
Fixing Issues
22
Set Your Environment
Infinity Control
Back Massage Technique
Focus Zone
Back Mechanism Adjust
Massage Width
Additional Settings
Back Heat
Foot Rollers
Calf Kneading
Adjustments
Air Massage
20
20
20
20
21
21
21
21
21
21
21
Build Your Own
Dual Reflexology Foot
Rollers
See page 14 & 21
Chair Features
4
Your Chair
Zero Wall Fit
TM
Space-
Saving Technology
See page 6
Infinity Control Manual
Settings
See page 20
4D Back Massage
Mechanism
See page 14 & 15
See page 17
SoothMe
™
Sound
Therapy
Premium Bluetooth
®
Speakers
See page 17
Tablet Remote
See page 10 & 11
Truefit
TM
Body
Scanning + Leg Extension
See page 8
Lumbar Heat
See page 14 & 21
Weightless Zero
Gravity Recline
See page 15
Quick Access Panel
See page 18
A
A
Calf Kneading
See page 14 & 21
5
External Structure
Back Cushion
Side Panel
Power Box
Pedestal
Castor
Pillow Pad
Speaker
Shoulder Airbags
Arm Airbags
Seat Cushion
Footrest
Tablet Remote
Quick Access Panel
6
- 6” clearance for the recline of the backrest; 20” clearance for the extension of footrest and
sliding forward of the chair.
- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal
interference.
Clearance Space for the Chair
Installation Site
Before Getting Started
To protect ANY floor type, hard surface or carpeted, from scratches or other markings,
place the chair on a sacrificial pad or mat that extends from under the footrest to the rear of
the chair.
Floor Protection
- Do not use the massage chair in high moisture environment such as near a swimming pool or bathroom to
prevent electric shock accident.
- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.
WARNING
- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord
while massage chair sliding forward.
- Straighten the power cord while in use to avoid tangle or damage.
CAUTION
- To avoid serious injury or death, before sliding chair forward or backward check to make sure area is clear
of children, pets, or obstacles.
WARNING
Massage chair
Floor
Sacrificial pad/mat
7
Apply pressure to the back of the massage chair from behind to pivot on the Castors.
Have a second person up front to guide the Footrest until in the correct position. Maintain
clearances as mentioned above. Gently lower into place. Do not pull on the side arms.
Move Methods
Connect to Power
CAUTION
- Do not move the chair when there is user inside.
- Chair is heavy. Use caution and get assistance when lifting to avoid injury. Do NOT lift chair by footrest or
armrests to avoid damage to product.
Plug into a 120V grounded outlet.
WARNING – Improper connection of the equipment-
grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the plug
provided with the product – if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
This product is for use on a nominal 120-V circuit and has a
grounding plug that looks like the plug illustrated. Make sure that
the product is connected to an outlet having the same configuration
as the plug. No adapter should be used with this product.
Earthing
This massage chair is a Class 1 electrical appliance. Make sure to
use a grounded outlet to the grounded power supply circuit and a
properly installed earth grounding rod with ground connection, to
avoid electric shock.
Grounding Instructions
To avoid risk of electrical shock, turn power switch off before plugging unit into electrical outlet. Use only
with properly grounded outlet (3 prong). Do not plug into ungrounded outlet.
Grounded
outlet
Grounding pin
WARNING
Castors
8
Getting Comfortable
Chair Setup
- When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled
and that the unit be placed in an environment free of dust and moisture.
- To avoid possible damage to product or injury to unsupervised children, always turn off power switch and
unplug massage chair from electrical outlet immediately after use.
CAUTION
To power up the chair, flip the main power
switch located on the back of the base of
the chair to ON. Ensure the electrical cord
is connected to a 110V grounded outlet and
plugged into the power cord port located on
the back of the base of the chair.
Main Power Switch
TrueFit
TM
Body Scanning
Select any auto program. The chair will automatically begin scanning your body, mapping your
back, shoulders, and neck. During this process it is important to remain seated back into the
chair without lifting your head.
The scan can be viewed on the Tablet Remote screen. If fine tuning is needed just after your
body scan, wait for the shoulder adjust prompt to appear and then use the Back Adjustment
buttons to move the massage rollers up or down for the perfect shoulder kneading position.
Power Cord
Port
Main Power
Switch
A
Take a seat in the chair and take note of where the neck
pillow rests on your neck. Adjust the neck pillow so that
it rests comfortably in the arch of your neck. Do this by
removing it from the velcro, aligning it, and then reattaching
to the velcro once it is in the desired position.
Adjust Pillow
Neck Pillow
Pillow Pad
To make the massage more intense, remove the neck pillow
and pillow pad cushioning between you and the massage
mechanism in the seat back. To remove the neck pillow,
simply remove it from the velcro. To remove the pillow pad,
un-zip the zipper.
Increase Intensity of your Massage - Manually
9
Smart tip: To increase intensity in the neck
and shoulder region, flip the pillow or the
pillow and pillow pad up so you lay directly
on the seat back pad.
9
To easily exit the chair at any time, tap the POWER
button on the top right of the home display, on the
Tablet Remote to restore the chair to the upright
position. Alternatively, you can also press and hold
the joystick power button, found on the right arm
panel next to the Quick Access Control Panel, until
the chair starts resetting.
WARNING! Check to make sure children and pets are
clear of chair before tapping power button to return
chair to upright position.
Getting Out of The Chair
Chair Entry and Exit Hazards
WARNING! The areas under the footrest and behind the back rest are potentially dangerous for a child or
pet. The chair back is heavy and reclines with force. A small child or pet located behind the chair could be
crushed as chair is reclined resulting in serious injury or death. When chair is reclined, small children or pets
who have crawled under the leg rest may not be visible to the user and could be crushed when leg rest is
lowered or when chair is returned to upright position. To avoid serious injury or death, check these areas
carefully before reclining, lowering leg rest, or returning chair to upright position.
Make sure to check for children
or pets between the chair back
and the base of the chair before
entering zero gravity recline.
TrueFit
TM
Body Scanning
Make sure to check for children or
pets underneath the footwell before
exiting zero gravity recline and
returning to upright position.
Make sure to check for
children or pets between the
footrest and the chair body
before lowering the legrest.
Press OK to start massage.
DANGER
DANGER
DANGER
n
10
Tablet Remote Display
Taking Control
Power Buttons – Use the main power button on the top right edge of the tablet remote to
turn the chair on/off. Once the chair is on, you can now also tap the circular power button
on the screen to turn the chair on/off.
Power On
Chair Here
Power On
Chair Here
Power On
Chair Here
11
MANUAL – Have a particular spot that needs more work? Take the power of
massage into your own hands with Infinity Control. Use this screen to fully customize
your own massage and find the perfect treatment for you.
SOUNDS – Use this screen to select and control the SootheMe™ Sound Therapy
feature of your chair. The selected sound will play from the Intersound™ speakers.
To turn SootheMe™ Sound Therapy off, select the Sound Off option.
Tablet Remote Operation
HOME – After turning on your chair, this is the first screen you will see on your Tablet
Remote. Use this screen to navigate all menu options. To select, simply tap the screen
with your finger. Choose from the following: AUTO, MANUAL, ADJUSTMENTS, SOUNDS,
or SYSTEM.
AUTO – Select from 16 pre-set auto programs. To select simply tap the auto
program you wish to run.
ADJUSTMENTS – While your massage program is running, use this screen to make
adjustments to massage strength & speed, airbag intensity, or chair angles.
SYSTEM – Use this screen to adjust and personalize your chair and Tablet Remote
12
Taking Control
Auto Programs
From the home display, tap the AUTO button to enter Auto Program Menu. Choose from
Demo, Working Relief, Sports Refresh, Extension, Morning, Neck & Shoulder, Lower Body,
Waist & Glutes, Shiatsu, Rise & Shine, Mid-day, Rest & Sleep, Vigor, Full Body, Night, or
Rest & Restore. To enter the program you desire tap the screen. Selected program will
show on the In-use screen.
After adjusting your shoulder height, you
will be taken to the In-use screen where you
can observe all current settings and session
information.
After a Massage program is selected, you will be taken to the Body Scanning screen. Here
you can use the arrows to adjust the back mechanism up and down to match your specific
shoulder height. After the countdown timer has elapsed, your massage will start.
In-Use Display Screen
TrueFit
TM
Body Scanning
CAUTION
- Do not spill liquids on Tablet Remote
and avoid placing heavy objects on
Tablet Remote or power cord to
avoid damage or malfunction.
Tap Auto button
Press OK to start massage.
n
13
sequence
.
14
Set your Environment
To personalize your massage to your
exact needs, you can adjust settings
straight from the In-use display screen.
Simply tap the screen to adjust 4D
Intensity, or toggle on/off lumbar
heat, foot rollers, and calf rollers.
Custom Selections from In-Use Screen
4D Intensity
Use this control to increase or decrease the intensity of the 4D back mechanism that works
the back and shoulder regions. Use the + button to increase the 4D intensity, use the –
button to decrease the 4D intensity.
Heating
Use this control to activate heat in the lumbar region to soothe muscles. Press once to turn
on lumbar heat, press again to turn off lumbar heat.
Foot Rollers
Use this control to activate the dual reflexology foot rollers. Press once to turn on foot
rollers, press again to turn off foot rollers.
Calf Kneading
Kneading combines with compression air cells to simulate hands gently relieving tension and
pain in the calf region of each leg. Use this control to activate calf kneading. Press once to
turn on calf kneading, press again to turn off calf kneading.
Adjustments
The Adjustments display screen can also be used to further tailor your massage exactly to
your needs. Here you will have complete control over massage strength, and chair angles.
You can enter the adjustments screen from the home display screen, or by pressing the
icon at the bottom of your tablet remote whilst on the in-use display screen.
To return to the In-use screen, simply tap the icon on the bottom of the Tablet Remote
screen. Press the return button on the bottom left of the sreen to return to the previous
screen.
15
Smart tip: Partial and Point location can
be fine tuned by using the Adjust setting.
Press and hold arrow up or arrow down
buttons to control the location of the back
mechanism.
4D Intensity
Use this control to increase or decrease the intensity of the 4D back mechanism that works the
back and shoulder regions. Tap anywhere on setting to increase 4D intensity 1 step per tap.
Once maximum setting is reached, the next tap will cycle back to the lowest 4D intensity setting.
Kneading Speed
Use this control to increase or decrease the kneading speed of the 4D back mechanism. Tap
anywhere on setting to increase kneading speed 1 step per tap. Once maximum setting is
reached, the next tap will cycle back to the lowest kneading speed setting.
Tapping Speed
Use this control to increase or decrease the tapping speed of the 4D back mechanism. Tap
anywhere on setting to increase tapping speed 1 step per tap. Once maximum setting is
reached, the next tap will cycle back to the lowest tapping speed setting.
Weightless Zero Gravity Recline
Weightless zero gravity recline elevates your feet up over your heart to improve overall
circulation and reduces gravitational force on your spine for a sense of weightlessness.
Air (Air bag) Intensity
Use this control to increase or decrease the intensity of the airbag massage. Tap anywhere
on setting to increase airbag intensity 1 step per tap. Once maximum setting is reached, the
next tap will cycle back to the lowest airbag intensity setting.
Leg/Back Angle Adjust
Need to adjust the position of the footrest or backrest? Use the Leg up/down buttons or
Back up/down buttons to fine tune your angles. To adjust the footrest or backrest angle up
or down, press the corresponding button. Press and hold for faster adjustment.
Tap Adjustments button
Return Button
16
Set your Environment
Air Region
Choose your desired airbag region/s: Full Body, Waist, Leg, Shoulder, Arm, or Foot. Tap
screen to select setting. To turn a particular airbag region off, de-select the activated region.
Selecting Full Body will over ride any selections and ALL airbags become active.
Your massage chair also has the ability to control the air massage feature. Simply tap the
icon to enter the Air Massage display screen, where you can adjust the airbag
massage region. Press the return button on the bottom left of the screen to return to the
previous screen.
Tap Sounds on the home display screen to enter the Sound display screen. Use this screen
to select and control SootheMe™ Sound Therapy, toggle on/off Voice Demo, Touch-tones,
and Bluetooth, or adjust volume
Airbag Massage
Sounds
Tap Air Massage icon
Tap Sounds button
17
SootheMe™ Sound Therapy
No need to find something to stream with on-board SoothMe™ Sound Therapy Nature
Sounds to choose from. Envelope yourself in soundscapes that are designed to help you
relax. Use this setting to select and control the SootheMe™ Sound Therapy feature of your
chair. The selected sound will play from the speakers next to your head. To turn SootheMe™
Sound Therapy off, select the Sound Off option.
Note: Bluetooth must first be turned on in Sounds display screen.
Voice Demo
Voice demo talks you through the functionality of the chair in the Demo auto program.
Toggle your desired voice demo setting: On or Off. Tap screen to select setting.
Touch Tone
Control whether you receive audible feedback after tapping the screen to select a setting.
Toggle your desired touch-tone setting: On or Off. Tap screen to select setting.
Bluetooth
Toggle your chair’s Bluetooth
®
setting: On or Off. Tap screen to toggle setting. Open
Bluetooth from audio device and pair with Mosaic to play music.
In order to use the chair app, play in-built sounds from your chair, or to play music from your
Bluetooth
®
enabled audio device, Bluetooth
®
must first be turned on.
Volume Level
Increase or decrease volume of SootheMe™ Nature Sounds. 1 = low, 9 = high, or Off. Tap
screen to select setting.
White Noise
SoundsW hat is it?
Nature
Ocean Surf
Air Plane
Crickets
Thunderstorm
Car Ride
Rain
Windy Night
Fireplace
A constant, even loop of pure white noise to mask out distractions
Soothing ocean waves rolling onto the shore
Night time in the suburbs. Churping Crickets, water trickling from a pond, and faint
traffic noises
Quiet, light, refreshing rain falling to the ground
Refreshing sounds of small birds peacefully singing along a tranquil stream.
A Cessna propeller airplane motor idling
Calming inner-city traffic featuring cars, trucks, and motorcycles
Crackling of fire in a fireplace
Heavy rainstorm with thunder
Heard from inside a cabin, a howling wind blows constantly outside
Note: Bluetooth must be ON for sounds to work.
W
18
Set your Environment
The Quick Access Panel allows you to turn the chair on and off, pause your massage, cycle
through auto programs, and toggle the foot rollers on/off.
Power/Pause – Long press for power on. When chair is operating: short press to pause
massage, short press again to resume massage, long press to power down.
Auto Programs – Cycle through Auto programs (Tablet remote shows program change).
Foot Rollers – Toggle foot rollers On/Off.
Quick Access Control Panel
A
Power/Pause
Auto
Programs
Foot
Rollers
19
Settings
Tap System on the home display screen to enter the system display screen. Use this screen
to adjust and personalize your chair and Tablet Remote settings. Press the return button on
the bottom left of the screen to return to the previous screen.
System
Backlight (Display Brightness)
Control your desired Tablet Remote screen brightness setting: press and drag dial to adjust
screen brightness up or down.
Language
Control your desired language setting: English or Chinese. Tap screen to select setting.
Sleep Mode
Toggle your desired sleep mode setting: On or Off. Tap screen to select setting. When sleep
mode is on the chair will stop in the reclined position after Auto Programs, when sleep mode
is off the chair will return to a fully upright position after each Auto Program.
Massage Time
Tap screen to select your desired massage timer length: 5 minutes, 10 minutes, 15 minutes,
20 minutes, 25 minutes, or 30 minutes. 15 minutes is the default setting. The massage chair
will turn off automatically and reset after the timer is up.
Engineering Mode
Tap screen to enter engineering mode. This is for tech support to run tests should your chair
need servicing.
Tap System button
Language
20
Build your own
Have a particular spot that needs more work? Take the power of massage into your own
hands with Infinity Control. Tap Infinity Control on the home display to enter the Infinity
Control display screen. Use this screen to fully customize your own massage and find the
perfect treatment for you.
Simply tap the screen to choose your desired massage technique, massage position,
massage focus zone, and to toggle on/off back heat, foot rollers, and calf kneading. Your
first selection on this screen will start your massage.
Infinity Control
Back Massage Technique
Controls the massage technique of the back mechanism. Select from:
Kneading, Sweedish, Knocking, Tapping, or Rolling. Tap screen to select.
Tap technique a second time to enter a faster variation of that technique.
Note: Number in top right corner represents active variation. Rolling has only one speed.
Focus Zone
Controls the range of motion of the back mechanism, Full travels the entire length
of the track, Partial travels a short distance and reverses direction for focused
relief, Point stops on the track for targeted relief. Tap screen to select setting.
Back Mechanism Adjust
Partial and Point location can be fine tuned by using the Adjust setting. Use the
arrow up or arrow down buttons to control the location of the back mechanism.
Tap Manual button
21
Tap Additional, located next to Back, to control features of your chair such as heat, foot
rollers, and calf kneading. To return to the Back menu display to change your massage
technique, simply tap Back.
The Adjustments display screen can also be used to further tailor your massage exactly to
your needs. Here you will have complete control over massage strength, and chair angles. See
page 14 for detailed breakdown of adjustments display screen settings.
You can enter the adjustments screen from the home display screen, or by pressing the
icon at the bottom of your tablet remote whilst on the in-use display screen.
To return to the In-use screen, simply tap the icon on the bottom of the Tablet Remote
screen. Press the return button on the bottom left of the sreen to return to the previous screen.
Additional Settings
Adjustments
Smart tip: Massage Width can’t be
adjusted when in Kneading, or Sync mode
techniques.
Massage Width
Press to cycle through varying width settings of back mechanism. Choose from:
Narrow, Medium, or Wide.
Tap screen to select setting.
Note: Width can’t be adjusted when in Kneading, or Sync modes.
Back Heat
Use this control to activate heating nodes in the lumbar region to soothe muscles. Press
once to turn on lumbar heat, press again to turn off lumbar setting.
Calf Kneading
Kneading combines with compression air cells to simulate hands gently relieving tension and
pain in the calf region of each leg. Use this control to activate calf kneading. Press once to
turn on calf kneading, press again to turn off calf kneading.
Foot Rollers
Use this control to activate the dual reflexology foot rollers. Press once to turn on foot
rollers, press again to turn off foot rollers.
The Air Massage display screen can be used to adjust the airbag massage region. See page
16 for detailed breakdown of air massage display screen settings.
To enter the Air Massage display screen, simply press the icon on the bottom of the
tablet remote screen.
To return to the In-use display screen, simply tap the icon on the bottom of the tablet
remote screen. Press the return button on the bottom left of the screen to retrun to the
previous screen.
Air Massage
22
SAFETY INFORMATION
Staying Safe
To ensure safe use of the massage chair and avoid injury or unsafe conditions, please
read and follow all instructions before using product. SAVE THESE INSTRUCTIONS.
Household use only
- The areas under the footrest and behind the back rest are potentially dangerous for
a child or pet. The chair back is heavy and reclines with force. A small child or pet
located behind the chair could be crushed as chair is reclined resulting in serious
injury or death. When chair is reclined, small children or pets who have crawled
under the leg rest may not be visible to the user and could be crushed when leg rest
is lowered or when chair is returned to upright position. To avoid serious injury or
death, check these areas carefully before reclining, lowering leg rest, or returning
chair to upright position.
- Chair should not be used by children under age 14. Small children could be trapped
or injured by airbags, heating mechanism, or moving parts. When chair is not in use,
unplug unit and secure chair so that children cannot accidentally power on and operate
chair.
- Children over age 14, persons with reduced physical, sensory, or mental capabilities,
and elderly or frail persons should exercise caution and use massage chair only when
supervised or assisted by a person over 16 years of age.
- Chair has a heated surface and could cause burns, particularly in persons with reduced
sensitivity to heat. Such persons should use the chair only after consulting with a
physician and should use extreme caution during any physician-approved use.
WARNING
WARNING
To avoid possible death or serious injury to user or others, please read and follow these
instructions:
USE NOT RECOMMENDED FOR CERTAIN PERSONS
WARNING
Use of massage chair may not be safe or suitable for persons with certain medical
conditions and could cause serious injury or death in some circumstances. If you
have any of the following conditions, please consult a physician before using the
massage chair:
- Use of implanted electronic medical
devices (such as a cardiac pacemaker)
- Pregnancy
- Cancer, malignant tumors, or other
growths
- Osteoporosis or spinal fracture
- Other fractures or musculoskeletal injuries
- Loss of or reduced sensitivity to heat
- Implanted medical fixation devices such
as rods, pins, etc.
- Recent surgery or sutures
- Skin diseases or skin injury
- High fever
- Certain pulmonary or breathing
conditions
- Impaired circulation
23
- Do not stand or stack heavy objects on footrest.
- Do not operate heating features of chair while under a blanket or pillow. Excessive heating
can occur and cause fire, electric shock, or injury to persons.
- To avoid pinching or crushing, please do not place body parts, especially fingers and toes,
between parts of chair and keep clear of moving parts.
- To avoid overheating, injury or discomfort from overuse, do not fall asleep while using
massage chair and do not use for extended periods of time (longer than 20 minutes).
- Avoid use while under the influence of alcohol, medications or other substances that my
cause drowsiness, disorientation, or impairment of judgment or motor skills.
- Do not use the massage chair right after a meal, as it may cause discomfort.
- If you feel any abnormal discomfort during the operation of the massage chair, turn off the
power immediately and discontinue use.
- Do not use this appliance when ambient temperature is over 40 C (104 F).
- Do not use this appliance in humid or dusty environment, or when any part of the body is in
contact with plumbing or any similar ground.
- Never operate the appliance with the air openings blocked. Keep the air openings free of
lint, hair, dust and the like.
- Do not use outdoors.
- Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
- Place the product on a flat, level floor to reduce risk of tipping or overturning.
- Do not use or store near heat or open flame.
- Intended only for users who weigh below 265 lbs.
- Use this product only for its intended use as described in this manual. Do not use
attachments not recommended by the manufacturer.
- Massage chair intended only for use by one person. Do not use by two or more persons at
the same time to avoid damage to the product.
- Do not allow children to stand, jump, or play on or around massage chair, even when it is
not powered on or in use.
- Remove personal accessories such as jewelry from arms and empty pockets, and remove
loose clothing while using the massage features of the chair.
- Check the upholstery under the cushions and other spots for damage or loose objects that
may cause injury or damage chair while operating. If any damage is present, do not use the
massage chair and refer to a qualified service professional for servicing.
- To avoid damage to chair, walls, or other objects, make sure there are no obstacles behind
the chair and there is enough clearance before adjusting the backrest or leg rest angle.
- Please be seated properly while using the product.
- To avoid damage to chair or floors, do not drag or push the chair or roll its casters on wood
floor or carpet. See instructions on p.9 for safely moving chair.
- If massage chair is not working properly, has been dropped or damaged, or has been
dropped into water or exposed to flooding, return the appliance to a service center for
examination and repair before attempting to use.
- Do not drop or insert any object into any openings in chair.
CAUTION
CAUTION
To avoid the risk of minor injury or discomfort, or damage to the massage chair or
other property, please read and follow these instructions for safe use of massage chair:
24
WARNING
Read and follow these instructions concerning safe use of the power cord and
power unit to avoid possible electric shock, fire hazard, use of chair by and injury to
unattended children, or damage to chair or other property.
Do not disassemble, dismantle or attempt to repair massage chair. Such actions, as well
as misuse of product, may cause damage to or failure of massage chair and may void the
manufacturer’s warranty. For repairs, please contact an authorized dealer or repair agent
at 603-910-5000. For additional details concerning terms, conditions and limitations of
warranty, see https://infinitymassagechairs.com/warranty-info.
Staying Safe
-
To avoid risk of electric shock, connect this unit to a properly grounded outlet only. See
Grounding Instructions on pg. 9.
- Always unplug massage chair from the electrical outlet immediately after use and
before cleaning. An appliance should never be left unattended when plugged in. To
disconnect, turn all controls to the off position, then remove plug from outlet.
- Do not use massage chair and unplug from outlet during thunder or lightning storms,
and before putting on or taking off parts.
- To ensure safe operation, power must be supplied only at standard 110 voltage, to the
specifications of the appliance. Confirm that the power voltage stated on the rating
label corresponds to your local electricity supply.
- The massage chair should be used only with the power supply unit provided. Do not
use with any other power source.
- Do not use a wet or damp hand to unplug the cord to avoid electric shock.
- Do not pull on the power cord to unplug. Grip by plastic end nearest outlet to unplug
power cord.
- Do not squeeze, over bend, pull hard, or twist the power cord.
- Keep the power cord away from heated surfaces.
- Do not carry or drag the chair by power cord or use cord as a handle.
- If there is any smoke or unusual smell while using massage chair, stop using
immediately and unplug the power cord.
- Never operate the chair if it has a damaged power cord or plug. If the power cord is
damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person to avoid a hazard.
WARNING
25
Trouble Shooting
.
1
2
3
4
5
No need to take any
measures
Noise is heard while in
use
Massage Chair does not
start
The air hose is blockedAirbag malfunction
No. Symptoms Possible SolutionPossible Causes
Reduce the load and try again
These noises are normal and
arise from friction between the
massage rollers and the faux
leather cover
- The power cord is not
secured into the socket
- Not switched ON
- The fuse is blown
The volume is turned to the
lowest setting
Backrest or footrest can
not raise or recline
No music comes from
the speaker
Excessive load has been pressed
on the backrest or legrest
Adjust the speaker volume
from the mobile device. Make
sure Bluetooth setting on chair
and phone are both ON
Straight the air hose and
clearout the blockage
- Insert the power plug properly
into the power socket
- Replace only with a fuse of
same type and rating
Fixing Issues
If problem remains, please contact Infinity for maintenance.
Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by
any servicing without authorizations. Thank you for you cooperation
Spec
ifi
cat
i
ons
Model
Rated Current
Power Consumption
300
Dimension of Main Body (in)
Necessary Clearance to Wall (in)
Net Weight (lbs)
Shipping Weight (lbs)
Max. User Weight (lbs)
Voltage
Mosaic 4D
48.4 x 32.1 x 48.8 (LxWxH)
192
6”
223
1.5A
120V~
150W
- Turn on power switch on the
back of the base of the chair.
Then tap power button on tablet
26
Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
Q: My chair is not performing as expected. What should I do?
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
Fixing Issues
Q: I’m not a foot massage person, what should I do?
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use Pillow and Pillow pad to reduce upper body intensity.
2. From the auto program in-use display screen, use the 4D intensity setting to decrease the
intensity of the back masage mechanism. While in Infinity control display screen, navigate
to the adjustment display screen to decrease 4D intensity setting.
3. From the in-use display screen tap the Air Massage icon to adjust air massage region
- If a specific airbag is too intense, turn off full body and turn on only the airbags you want.
4. From the Adjustments display screen, use Air Intensity setting to decrease the air
massage intensity.
5. Adjust the recline on the remote. More upright will be less intense. Weightless Zero Gravity
Recline will be more intense.
6. If after adjustments and attempt to acclimate, you still experience discomfort, discontinue
use and consult a physician.
A: Turn off Foot Reflexology Rollers. While in auto program in-use display screen simply tap
the foot rollers setting to turn off. While in Infinity control display screen, select additional
settings, and then tap the foot rollers setting to turn off.
Warranty
27
This Infinity Massage Chairs is protected by Infinity’s 5 Year U.S Residential Limited
Warranty. For more information, scan the QR code below and click on the Infinity Care
Residential Warranty tab.
SCAN CODE
28
72 Stard Road, Seabrook, NH 03874
603-910-5000
www.infinitymassagechairs.com
Version 1.1
72 Stard Road, Seabrook, NH 03874 | (603) 910-5000 | www.infinitymassagechairs.com
