A Division of Snow Joe, LLC
Model 24V-MTWP4-LTE Form No. SJ-24V-MTWP4-LTE-880E-M
R
OPERATOR’S MANUAL
CORDLESS LAWN + GARDEN
MULTI-TOOL SYSTEM
24V MAX* | POLE HEDGE TRIMMER | POLE GRASS TRIMMER | POLE LEAF BLOWER | POLE CHAIN SAW
Original instructions.
© 2023 Snow Joe, LLC. All rights reserved.
*Initial no-load voltage, when fully charged, peaks at 24V;
nominal voltage under typical load is 21.6V.
SAVE THESE INSTRUCTIONS
1
TM
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Always follow these safety guidelines. Failure to do so may result
in serious bodily injury or death.
General Power Tool Safety Warnings
mWARNING! Read all safety warnings and all
instructions. Failure to follow the warnings and instructions may
result in electric shock, fire and/or serious injury.
Save all warnings and instructions for future reference.
The term "power tool" in the warnings refers to your mains-
operated (corded) power tool or battery-operated (cordless)
power tool.
mDANGER! This indicates a hazardous situation, which,
if not followed, will result in serious injury or death.
mWARNING! This indicates a hazardous situation, which, if
not followed, could result in serious injury or death.
mCAUTION! This indicates a hazardous situation, which, if
not followed, could result in minor or moderate injury.
Work Area Safety
1. Keep work area clean and well lit – Cluttered or dark
areas invite accidents.
2. Do not operate power tools in explosive atmospheres,
such as in the presence of flammable liquids, gases or
dust – Power tools create sparks which may ignite the dust
or fumes.
3. Keep children and bystanders away while operating a
power tool – Distractions can cause you to lose control.
Electrical Safety
1. Power tool plugs must match the outlet. Never modify
the plug in any way. Do not use any adapter plugs with
earthed (grounded) power tools. Unmodified plugs and
matching outlets will reduce risk of electric shock.
2. Avoid body contact with earthed or grounded surfaces,
such as pipes, radiators, ranges and refrigerators –
There is an increased risk of electric shock if your body is
earthed or grounded.
3. Do not expose power tools to rain or wet conditions –
Water entering a power tool will increase the risk of electric
shock.
4. Do not abuse the cord. Never use the cord for carrying,
pulling or unplugging the power tool. Keep cord away
from heat, oil, sharp edges or moving parts. Damaged or
entangled cords increase the risk of electric shock.
5. When operating a power tool outdoors, use an extension
cord suitable for outdoor use. Use of a cord suitable for
outdoor use reduces the risk of electric shock.
6. If operating a power tool in a damp location is
unavoidable, use a residual current device (RCD)
protected supply. Use of an RCD reduces the risk of
electric shock.
Personal Safety
1. Stay alert, watch what you are doing and use common
sense when operating a power tool. Do not use a power
tool while you are tired or under the influence
of drugs, alcohol or medication – A moment of inattention
while operating power tools may result in serious personal
injury.
2. Use personal protective equipment. Always wear eye
protection. Protective equipment such as dust mask, non-
skid safety shoes, hard hat, or hearing protection used for
appropriate conditions will reduce personal injuries.
3. Prevent unintentional starting. Ensure the switch is in
the of f-position before connecting to power source and/
or battery pack, picking up or carrying the tool. Carrying
power tools with your finger on the switch or energising
power tools that have the switch on invites accidents.
4. Remove any adjusting key or wrench before
turning the power tool on – A wrench or a key left
attached to a rotating part of the power tool may result
in personal injury.
5. Do not overreach. Keep proper footing and balance at
all times – This enables better control of the power tool in
unexpected situations.
6. Dress properly. Do not wear loose clothing or jewelry.
Keep your hair, clothing and gloves away from moving
parts – Loose clothes, jewelry or long hair can be caught in
moving parts.
8. If devices are provided for the connection of dust
extraction and collection facilities, ensure these are
connected and properly used – Use of dust collection can
reduce dust-related hazards.
7. Wear protective hair coverings to contain long hair.
2
Power Tool Use + Care
1. Do not force the power tool. Use the correct power tool
for your application – The correct power tool will do the
job better and safer at the rate for which it was designed.
2. Do not use the power tool if the switch does not turn it
on and of f– Any power tool that cannot be controlled with
the switch is dangerous and must be repaired.
3. Disconnect the battery pack from the power tool before
making any adjustments, changing accessories, or
storing power tools – Such
preventive safety measures reduce the risk of starting
the power tool accidentally.
4. Store idle power tools out of the reach of children and
do not allow persons unfamiliar with the power tool or
these instructions to operate the power tool – Power
tools are dangerous in the hands of untrained users.
5. Maintain power tools. Check for misalignment or binding
of moving parts, breakage of parts and any other
condition that may affect the power tool’s operation.
If damaged, have the power tool repaired before use –
Many accidents are caused by poorly maintained power
tools.
6. Keep cutting tools sharp and clean – Properly maintained
cutting tools with sharp cutting edges are less likely to bind
and are easier to control.
7. Use the power tool, accessories and tool bits etc., in
accordance with these instructions and in the manner
intended for the particular type of power tool, taking
into account the working conditions and the work to be
performed – Use of the power tool for operations different
from those intended could result in a hazardous situation.
Battery tool use and care
1. Recharge only with the charger specified by the
manufacturer. A charger that is suitable for one type
of battery pack may create a risk of fire when used with
another battery pack.
2. Use power tools only with specifically designated
battery packs. Use of any other battery packs may create
a risk of injury and fire.
3. When battery pack is not in use, keep it away from
other metal objects, like paper clips, coins, keys, nails,
screws or other small metal objects, that can make a
connection from one terminal to another. Shorting the
battery terminals together may cause burns or a fire.
4. Under abusive conditions, liquid may be ejected from
the battery; avoid contact. If contact accidentally occurs,
flush with water. If liquid contacts eyes, additionally seek
medical help. Liquid ejected from the battery may cause
irritation or burns.
Service
Have your power tool serviced by a qualified repair person
using only identical replacement parts. This will ensure that
the safety of the power tool is maintained.
mWARNING! Do not use this appliance without reading this
instruction manual.
mWARNING! Do not use the appliance within range of
persons unless they are wearing protective clothing.
mWARNING! Do not operate the cordless power tool in a
tree, on a ladder, or on a scaffold. Using the tool under such
circumstances is extremely dangerous.
mWARNING! Do not let familiarity with this type of tool
prevent you from taking all necessary precautions. Remember
that a careless fraction of a second is sufficient to inflict serious
injury.
mWARNING! The multi-tool system must be fully assembled
before operation! Do not use the tool that is only partly
assembled or assembled with damaged parts!
mWARNING! Starting, stopping, and restarting an electric
motor repeatedly within a few seconds can generate a great
deal of heat and damage the motor. To protect the life of your
cordless power tool, always wait at least five seconds after
stopping before restarting the unit.
mWARNING! Electrical Shock Hazard – Before starting
up your machine, please check it carefully for any defects.
If you find any, do not start up your machine and contact your
distributor.
NOTE: Take care of small parts that are removed during
assembly or when making adjustments. Keep them secure
to avoid loss.
Please contact an authorized Snow Joe
®
+ Sun Joe
®
dealer
or call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563) for all maintenance or
operations not foreseen in this manual. Any operation performed
in an unauthorized service center or by unqualified personnel
will completely invalidate the warranty.
mWARNING! For your safety and that of others:
• Correct maintenance is essential to maintain the original
efficiency and safety of the machine over time.
• Keep all nuts, bolts, and screws tight to be sure the
equipment is in safe working condition.
• Never use the machine with worn or damaged parts.
Damaged parts are to be replaced and never repaired.
mWARNING! Always wear protective gloves during
maintenance operations.
mWARNING! Use only original manufacturer’s replacement
parts, accessories and attachments. Failure to do so can cause
possible injury and poor performance.
To order genuine replacement parts or accessories for the
Sun Joe
®
24V-MTWP4-LTE cordless lawn + garden multi-tool
system, please visit sunjoe.com or contact the Snow Joe
®
+
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Cleaning the Tool
mWARNING! Do not at any time let brake fluids, gasoline,
petroleum-based products, penetrating oils, etc., come in
contact with plastic parts. Chemicals can damage, weaken, or
destroy plastic which may result in serious personal injury.
1. Stop the motor and remove the battery.
2. Clean the multi-tool system thoroughly before storing.
3
3. Always place the blade cover on the blade and bar sheath
on the chain bar before storing or transporting the multi-
tool system. Use caution to avoid the sharp teeth of the
blade and the chain.
4. Store the multi-tool system indoors, in a dry place that is
inaccessible to children. Keep away from corrosive agents
such as garden chemicals and de-icing salts.
5. We recommend using the original package for storage or
covering the product with a suitable cloth or enclosure to
protect it against dust.
Specific Safety Warnings
for Pole Chain Saw
1. Only the pole chain saw operator should be in the
work area.
2. Do not use the pole chain saw to cut down trees.
3. Before starting the pole chain saw, make sure that the saw
chain is not in contact with any object.
4. Do not allow the pole chain saw to make contact with
grounded objects such as pipes, fences, and metal posts.
5. Do not force the pole chain saw while cutting. Apply light
pressure. It will perform more effectively and safely if it is
used at the rate for which it was designed.
6.
Use extreme caution when cutting a limb that is under tension.
When wood tension is released, the limb could spring back and
strike the operator, causing severe injury or death.
7. During transport, hold the pole at its balance point,
with the guide bar and chain facing to the rear.
8. Do not cut small brush and saplings with the pole chain
saw. Small branches may catch in the chain and be
whipped towards the operator, which could pull the
operator off balance.
9. Never stand directly under the limb you are trimming.
Always position yourself outside the path of falling debris.
10. Keep a firm, steady pressure on the pole chain saw while
cutting. Do not try to cut limbs larger in diameter than the
length of the guide bar.
11. Keep other people and pets away from the cutting end of
the pole chain saw and at a safe distance away from the
work area.
12. Keep all parts of the body away from the saw chain. Do not
remove cut material or hold material to be cut when blades
are moving. Make sure the switch is off when clearing
jammed material. Saw chain continues to move after the
switch is turned off. A moment of inattention while operating
the pole hedge trimmer may result in serious personal
injury.
13. Carry the extended-reach pruner by the handle with the saw
chain stopped. When transporting or storing the extended-
reach pruner, always fit the saw chain device cover. Proper
handling of the extended-reach pruner will reduce possible
personal injury from the saw chain.
14. Hold the pole chain saw by insulated gripping surfaces
only, because the saw chain may contact hidden wiring or
its own cord. A saw chain contacting a "live" wire may make
exposed metal parts of the pole hedge trimmer "live" and
could give the operator an electric shock.
15. Keep cable away from cutting area. During operation the
cable may be hidden in shrubs and can be accidentally cut
by the saw chain.
16. Do not use the pole chain saw in bad weather conditions,
especially when there is a risk of lightning. This decreases
the risk of being struck by lightning.
17. To reduce the risk of electrocution, never use near any
electrical power lines. Contact with or use near power lines
may cause serious injury or electric shock resulting in
death.
18. Always use two hands when operating the extended each
pruner. Hold the pole chain saw with both hands to avoid
loss of control.
19. Always use head protection when operating the pole chain
saw overhead. Falling debris can result in serious personal
injury.
Kickback
mWARNING! Kickback may occur when the nose or tip
of the guide bar touches an object, or when the wood closes in
and pinches the saw chain in the cut.
AVOID CONTACTING THE GUIDE BAR TIP WITH ANY OBJECT.
In some cases, when the tip makes contact with an object, it
may cause a fast reverse reaction, kicking the guide bar up and
back towards the operator. Pinching the saw chain along the
top of the guide bar may also push the guide bar rapidly back
towards the operator. Either of these reactions may cause you to
lose control of the pole chain saw, which could result in serious
personal injury.
• Kickback safety devices on this pole chain saw include a
skip chain and a low kickback guide bar. These will reduce,
but not entirely prevent, kickbacks. Follow the necessary
precautions indicated in this operator's manual to avoid
kickbacks.
• Always use two hands when operating the pole chain saw,
one hand gripping the trigger and the other hand gripping
the pole or the auxiliary handle. Use a firm grip.
Thumbs and fingers must wrap around the trigger and
the pole/auxiliary handle.
• Keep all guards in place on the pole chain saw. Make sure
they are in proper working order.
• Do not overreach or extend arms above shoulder height.
• Keep solid footing and balance at all times.
• Never try cutting through two branches at the same time.
Only cut one at a time.
• Do not bury the guide bar nose or try to cut by boring the
guide bar nose into the wood.
• Watch for shifting of wood or other forces that may pinch the
chain.
• Use extreme caution when re-entering a previous cut.
• Use the low-kickback chain and guide bar supplied with
this pole chain saw. Only use genuine Snow Joe
®
+
Sun Joe
®
replacement parts designed specifically for use
with this pole chain saw.
• Never use a dull or loose chain. Keep the chain sharp and
properly tensioned.
4
Specific Safety Warnings
for Pole Hedge Trimmer
1. Remove any adjusting key or wrench before turning the
power tool on. A wrench or key left attached to the rotating
part of the power tool may result in personal injury.
2. Remove any blade that has been damaged. Always make
sure that the blade is installed correctly and securely
fastened before each use. Failure to do so can cause
serious injury.
3. Never cut any material over 0.6 in. (1.5 cm) in diameter.
4. Maintain a firm grip on the handle and the pole/auxiliary
handle while cutting with the blade. Keep the blade away
from body.
5. Use the pole hedge trimmer and accessories in accordance
with these instructions, taking into account the working
conditions the work to be performed. Use of the power tool
for operations different from intended use could lead to a
hazardous situation.
6. Keep all parts of the body away from the cutter blade. Do
not remove cut material or hold material to be cut when
blades are moving. Make sure the switch is off when
clearing jammed material. A moment of inattention while
operating the hedge trimmer may result in serious personal
injury.
7. Carry the hedge trimmer by the handle with the cutter blade
stopped. When transporting or storing the hedge trimmer
always fit the cutting device cover. Proper handling of the
hedge trimmer will reduce possible personal injury from the
cutter blades.
8. Hold the power tool by insulated gripping surfaces only,
because the cutter blade may contact hidden wiring or its
own cord. Cutter blades contacting a "live" wire may make
exposed metal parts of the power tool "live" and could give
the operator an electric shock.
9. Keep cable away from cutting area. During operation the
cable may be hidden in shrubs and can be accidentally cut
by the blade.
10. Do not use the extended-reach hedge trimmer in bad
weather conditions, especially when there is a risk of
lightning. This decreases the risk of being struck by
lightning.
11. To reduce the risk of electrocution, never use near any
electrical power lines. Contact with or use near power lines
may cause serious injury or electric shock resulting in
death.
12. Always use head protection when operating the extended-
reach hedge trimmer overhead. Falling debris can result in
serious personal injury.
13. Always use two hands when operating the extended-reach
hedge trimmer. Hold the extended-reach hedge trimmer with
both hands to avoid loss of control.
Specific Safety Warnings for
Grass Trimmer + Edger
m
CAUTION! The safety guard is critical to the safety of the
operator and the safety of people standing within a safe distance
of the grass trimmer. The safety guard keeps the unit in good
working order and must always be in place during operation.
Failure to have the guard in place during operation is dangerous
and will void the warranty.
1. Keep away from the cutting line – It can seriously injure the
skin.
2. Do not try to stop the cutting device with your hands –
Always let it come to a stop by itself.
mCAUTION! The trimmer line spool will continue to rotate
after turning the trimmer OFF. Wait until the trimmer line spool
has completely stopped before making contact.
3.
Only use the same type of line originally provided with
the tool.
4. Do not use the unit to cut grass that is not in contact with
the ground.
5. Keep guards in place and in working order.
6. Keep blades sharp.
7. Keep hands and feet away from cutting area.
8. Do not switch the grass trimmer + edger ON in enclosed or
poorly ventilated spaces or in the presence of flammable
and/or explosive substances such as liquids, gases, and
powders.
9. The user of the grass trimmer + edger is responsible for any
damage sustained by third parties that has been caused by
the grass trimmer + edger within the working area.
10. Only cut during broad daylight or with adequate
artificial light.
11. Do not cross roads or gravel paths while the unit is
still running.
12. When the grass trimmer + edger is not in use, store it in a
dry place and out of the reach of children.
13. The grass trimmer + edger must be operated in a vertical
position, perpendicular to the ground.
14. Check regularly that all screws are properly secured.
15. Never use the grass trimmer + edger when it is raining or
when excessively moist and humid conditions are present.
Do not cut damp grass or leave the tool outside overnight.
16. If the grass trimmer + edger strikes a foreign object or
becomes entangled with it, stop the tool immediately Remove
the battery, check for damage, and have any damage repaired
before proceeding with operation. Do not operate the tool with
a broken hub or spool.
Battery & Charger Safety
Instructions
We pay a great deal of attention to the design of every battery
pack to ensure that we supply you with batteries that are safe,
durable and have a high energy density. The battery cells have
a wide range of safety devices. Each individual cell is initially
formatted and its electrical characteristic curves are recorded.
This data is then used exclusively to be able to assemble the
best possible battery packs.
5
Despite all the safety precautions, caution must always be
exercised when handling batteries. The following points must
be obeyed at all times to ensure safe use. Safe use can only be
guaranteed if undamaged cells are used. Incorrect handling of
the battery pack can cause cell damage.
IMPORTANT! Analyses confirm that incorrect use and poor care
of high-performance batteries are the main factors responsible
for personal and/or product damage.
mWARNING! Always follow these safety guidelines. Failure
to follow the warnings and instructions may result in electric
shock, fire and/or serious injury.
• Prevent unintentional starting. Ensure the switch is in the
off-position before connecting to battery pack, picking up
or carrying the appliance. Carrying the appliance with your
finger on the switch or energizing appliance that have the
switch on invites accidents.
• Disconnect the battery pack from the appliance before
making any adjustments, changing accessories, or storing
appliance. Such preventive safety measures reduce the risk
of starting the appliance accidentally.
• Recharge only with the charger specified by the
manufacturer. A charger that is suitable for one type of
battery pack may create a risk of fire when used with another
battery pack.
• Use appliances only with specifically designated battery
packs. Use of any other battery packs may create a risk of
injury and fire.
• When battery pack is not in use, keep it away from other
metal objects, like paper clips, coins, keys, nails, screws
or other small metal objects, that can make a connection
from one terminal to another. Shorting the battery terminals
together may cause burns or a fire.
• Under abusive conditions, liquid may be ejected from the
battery; avoid contact. If contact accidentally occurs, flush
with water. If liquid contacts eyes, additionally seek medical
help.Liquid ejected from the battery may cause irritation or
burns.
• Do not use a battery pack or appliance that is damagedor
modified. Damaged or modified batteries may exhibit unpredictable
behavior resulting in fire, explosion or risk of injury.
• Do not expose a battery pack or appliance to fire or
excessive temperature. Exposure to fire or temperature above
130°C may cause explosion. The temperature of 130°C can
be replaced by the temperature of 265°F.
• Follow all charging instructions and do not charge the battery
pack or appliance outside of the temperature range specified
in the instructions. Charging improperly or at temperatures
outside of the specified range may damage the battery and
increase the risk of fire.
• Have servicing performed by a qualified repair person using
only identical replacement parts. This will ensure that the
safety of the product is maintained.
• Do not modify or attempt to repair the appliance or the
battery pack (as applicable) except as indicated in the
instructions for use and care.
mWARNING! Use only approved replacement batteries;
other batteries may damage the power tool and cause it to
malfunction, which can lead to serious personal injury.
mWARNING! Do not use a battery pack or appliance that
is damaged or modified. Damaged or modified batteries may
exhibit unpredictable behavior resulting in fire, explosion or risk
of injury.
mCAUTION! To reduce the risk of injury, charge the
24V* IONMAX
TM
lithium-ion battery pack only in its designated
24V* IONMAX
TM
lithium-ion charger. Other types of chargers
present risk of fire, personal injury and damage. Do not wire
a battery pack to a power supply plug or car cigarette lighter.
Such misuse will permanently disable or damage the battery
pack.
• Avoid dangerous environments – Do not charge the battery
pack in rain, snow or in damp or wet locations. Do not use
the battery pack or charger in the presence of explosive
atmospheres (gaseous fumes, dust or flammable materials)
because sparks may be generated when inserting or
removing the battery pack, which could lead to a fire.
• Charge in a well-ventilated area – Do not block the charger
vents. Keep them clear to allow for proper ventilation. Do not
allow smoking or open flames near a charging battery pack.
Vented gases may explode.
NOTE: The safe temperature range for the battery is 40°F
(4.5°C) to 105°F (40.5°C). Do not charge the battery outside
in freezing weather; charge it at room temperature.
• Maintain charger cord – When unplugging the charger, pull
the plug, not the cord, from the receptacle to reduce the
risk of damage to the electrical plug and cord. Never carry
the charger by its cord or yank it by the cord to disconnect
it from the receptacle. Keep the cord away from heat, oil
moving parts, and sharp edges. Make sure the cord will
not be stepped on, tripped over or subjected to damage or
stress when the charger is in use. Do not use the charger
with a damaged cord or plug. Replace a damaged charger
immediately. Damaged or entangled cords increase the risk
of electric shock.
• Do not use an extension cord unless it is absolutely
necessary – Using the wrong, damaged or improperly wired
extension cord poses a risk of fire and electric shock. If
an extension cord must be used, plug the charger into a
properly wired 16 gauge or larger extension cord with the
female plug matching the male plug on the charger. Make
sure that the extension cord is in good electrical condition.
• Charger 24VCHRG-AC is rated for 100 – 240 volt
AC only – The charger must be plugged into an
appropriate receptacle.
• Use only recommended attachments – Use of an
attachment not recommended or sold by the battery charger
or battery pack manufacturer may result in risk
of fire, electric shock or personal injury.
• Unplug charger when not in use – Make sure to remove
battery packs from unplugged chargers.
mWARNING! To reduce the risk of electric shock,
always unplug the charger before performing any cleaning or
maintenance. Do not allow water to flow into the charger. Use a
Ground Fault Circuit Interrupter (GFCI) to reduce shock hazards.
• Do not burn or incinerate battery packs – Battery packs
may explode, causing personal injury or damage.
Toxic fumes and materials are created when battery
packs are burned.
• Do not crush, drop or damage battery packs – Do not use
the battery pack or charger if they have sustained a sharp
6
blow, been dropped, run over or have been damaged in any
way (i.e. pierced with a nail, hit with a hammer, stepped on,
etc.).
• Do not disassemble – Incorrect reassembly may pose
a serious risk of electric shock, fire or exposure to toxic
battery chemicals. If the battery or charger are damaged,
contact an authorized Snow Joe
®
+ Sun Joe
®
dealer or
call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563) for assistance.
• Battery chemicals cause serious burns – Never let a
damaged battery pack contact the skin, eyes or mouth. If a
damaged battery pack leaks battery chemicals, use rubber
or neoprene gloves to safely dispose of it. If skin is exposed
to battery fluids, wash the affected area with soap and
water and rinse with vinegar. If eyes are exposed to battery
chemicals, immediately flush with water for 20 minutes and
seek medical attention. Remove and dispose of contaminated
clothing.
• Do not short circuit – A battery pack will short circuit if a
metal object makes a connection between the positive and
negative contacts on the battery pack. Do not place a battery
pack near anything that may cause a short circuit, such as
paper clips, coins, keys, screws, nails and other metallic
objects. A short-circuited battery pack poses a risk of fire
and severe personal injury.
• Store your battery pack and charger in a cool, dry place –
Do not store the battery pack or charger where temperatures
may exceed 105°F (40.5°C), such as in direct sunlight or
inside a vehicle or metal building during the summer.
Information about the battery
1. The battery pack supplied with your cordless power tool is
only partially charged. The battery pack has to be charged
completely before you use the tool for the first time.
2. For optimum battery performance, avoid low discharge
cycles by charging the battery pack frequently.
3. Store the battery pack in a cool place, ideally at
59°F (15°C) and charged to at least 40%.
4. Lithium-ion batteries are subject to a natural aging process.
The battery pack must be replaced at the latest when
its capacity falls to just 80% of its capacity when new.
Weakened cells in an aged battery pack are no longer
capable of meeting the high power requirements needed
for the proper operation of your multi-tool system, and
therefore pose a safety risk.
5. Do not throw battery packs into an open fire as this poses a
risk of explosion.
6. Do not ignite the battery pack or expose it to fire.
7. Do not exhaustively discharge batteries. Exhaustive
discharge will damage the battery cells. The most common
cause of exhaustive discharge is lengthy storage or non-use
of partially discharged batteries. Stop working as soon
as the performance of the battery falls noticeably or the
electronic protection system triggers. Place the battery
pack in storage only after it has been fully charged.
8. Protect batteries and the tool from overloads. Overloads
will quickly result in overheating and cell damage inside
the battery housing even if this overheating is not apparent
externally.
9.
Avoid damage and shocks. Immediately replace batteries
that have been dropped from a height of more than 3 feet
(1 meter) or those that have been exposed to violent shocks,
even if the housing of the battery pack appears to be
undamaged. The battery cells inside the battery may have
suffered serious damage. In such instances, please read the
waste disposal information for proper battery disposal.
10. If the battery pack suffers overloading and overheating, the
integrated protective cutoff will switch off the equipment for
safety reasons.
IMPORTANT! Do not press the ON/OFF switch any more if
the protective cut-off has been activated. This may damage
the battery pack.
11. Use only original battery packs. The use of other batteries
poses a fire risk and may result in injuries or an explosion.
Information about the charger and the
charging process
1. Please check the data marked on the rating plate of the
battery charger. Be sure to connect the battery charger to
a power supply with the voltage marked on the rating plate.
Never connect it to a different mains voltage.
2. Protect the battery charger and its cord from damage. Keep
the charger and its cord away from heat, oil and sharp
edges. Have damaged cords repaired without delay by a
qualified technician at an authorized Snow Joe
®
+
Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563).
3. Electrical plugs must match the outlet. Never modify
the plug in any way. Do not use any adapter plugs with
grounded appliances. Unmodified plugs and matching
outlets will reduce the risk of electric shock.
4. Keep the battery charger, battery pack(s) and the cordless
tool out of the reach of children.
5. Do not use the supplied battery charger to charge other
cordless tools.
6. During periods of heavy use, the battery pack will become
warm. Allow the battery pack to cool to room temperature
before inserting it into the charger to recharge.
7. Do not overcharge batteries. Do not exceed the maximum
charging times. These charging times only apply to
discharged batteries. Frequent insertion of a charged or
partially charged battery pack will result in overcharging
and cell damage. Do not leave batteries in the charger for
days on end.
8. Never use or charge batteries if you suspect that it has
been more than 12 months since the last time they were
charged. There is a high probability that the battery pack
has already suffered dangerous damage (exhaustive
discharge).
9. Charging batteries at a temperature below 50°F (10°C) will
cause chemical damage to the cells and may cause a fire.
10. Do not use batteries that have been exposed to heat
during the charging process, as the battery cells may have
suffered dangerous damage.
11. Do not use batteries that have suffered curvature or
deformation during the charging process or those that
exhibit other atypical symptoms (gassing, hissing, cracking,
etc.).
12. Never fully discharge the battery pack (maximum
recommended depth of discharge is 80%). A complete
discharge of the battery pack will lead to premature aging
of the battery cells.
7
Protection from environmental influences
1. Wear suitable work clothes. Wear safety goggles.
2. Protect your cordless tool and the battery charger from
moisture and rain. Moisture and rain can cause dangerous
cell damage.
3. Do not use the cordless tool or the battery charger near
vapors and flammable liquids.
4. Use the battery charger and cordless tools only in dry
conditions and at an ambient temperature of 40°F – 105°F
(4.5°C – 40.5°C).
5. Do not keep the battery charger in places where the
temperature is liable to reach over 104°F (40°C). In
particular, do not leave the battery charger in a car that is
parked in the sunshine.
6. Protect batteries from overheating. Overloads, overcharging
and exposure to direct sunlight will result in overheating and
cell damage. Never charge or work with batteries that have
been overheated – replace them immediately, if possible.
7. Store the charger and your cordless tool only in dry locations
with an ambient temperature of 40°F – 105°F
(4.5°C – 40.5°C). Store your lithium-ion battery pack in a
cool, dry place at a temperature of 50°F – 68°F
(10°F – 20°C). Protect the battery pack, charger and
cordless tool from humidity and direct sunlight.
Only place fully charged batteries in storage (charged to
at least 40%).
8. Prevent the lithium-ion battery pack from freezing. Battery
packs that were stored below 32°F (0°C) for more than
60 minutes must be discarded.
9. When handling batteries, be wary of electrostatic charge.
Electrostatic discharges can damage the electronic
protection system and the battery cells. Avoid electrostatic
charging and never touch the battery poles.
8
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all
instructions on the machine before attempting to assemble and operate.
READ THE OPERATOR'S
MANUAL(S) – Read, understand,
and follow all instructions in the
user manual(s) before attempting to
assemble and operate.
SAFETY ALERT – Indicates a
precaution, a warning, or a danger.
WEAR EYE AND HEARING
PROTECTION – For protection
against injury, wear ear defenders
and safety goggles.
WARNING! Do not expose the unit to
rain or wet conditions. Keep dry.
Symbols SymbolsDescriptions
Descriptions
Indoor use only. Only use battery
charger indoors.
50 ft
(15 m)
WARNING! SHOCK HAZARD – Keep
at least 50 ft (15 m) away from power
lines. Do not overreach. Keep proper
footing and balance at all times.
DANGER! Rotating blades pose
a serious risk of injury. Keep hair,
clothing, and all body parts away
from the air intake or any openings.
Secure hair above shoulders and
behind head. Do not let your hair
or clothing get drawn into the
appliance. Failure to keep hair,
clothing, or body parts away from air
intake could result in personal injury.
Thrown objects and rotating blades
can cause severe injury.
Keep bystanders a minimum
distance of 50 ft (15 m) away from
the work area.
Wear protective gloves when using
the machine and handling debris.
DANGER! Beware of thrown objects
to bystanders. Keep bystanders at
least 15 m (50 ft) away from the
machine.
Wear foot protection when using the
machine and handling debris.
9
Know Your Cordless Lawn + Garden Multi-tool System
Read the owner’s manual and safety instructions carefully before operating the cordless multi-tool system. Compare the illustration
below to the cordless multi-tool system in order to familiarize yourself with the location of the various controls and adjustments. Save
this manual for future reference.
1. Hedge trimmer blade cover
2. Hedge trimmer head
3. Lock tab
4. Rotating button
5. Hedge trimmer blade
6. Edging wheel
7. Grass trimmer + edger head
8. Converting switch
9. Telescoping pole
10. Soft grip
11. Auxiliary handle
12. Auxiliary Handle lock knob
13. Handle
14. Safety lock switch
15. On/Off [Trigger] switch
16. Battery compartment
17. Auxiliary handle loop
18. Telescoping lock
19. Assembly lock
20. Safety guard
21. Trimmer line
22. Flower guard
23. Spool
24. Chain bar cover
25. Oil tank cap
26. Chain saw head
27. Chain/sprocket end cover
28. Chain/sprocket end cover knob
29. Chain tensioner ring
30. 8-inch cutting chain
31. 8-inch guide bar
32. Oil level window
33. Blower head
34. Blower tube lock tab
35. Blower tube
36. Air vent
37. 24V* IONMAX
TM
lithium-ion battery
(24VBAT-LTE) featuring exclusive
EcoSharp
®
technology
38. Push lock button
39. Battery indicators
40. Push button for battery indicator
41. Charge socket
42. 24V* IONMAX
TM
lithium-ion charger
(24VCHRG-AC)
43. Charger plug
R
R
24
VOLT
1
2
3
4
5
6
7
9
10
14
15
13
16
18
19
Bottom of the grass
trimmer head
21
22
24
25
27
20
3
4
Back of the chain saw head
Bottom of the blower head
23
26
33 4
33
34 35
4
28 29 30 31
32
36
8
11
12
41
38
3940
42
43
37
17
R
R
10
Technical Data
Battery Voltage Max* ............................................................. 24V D.C.
Battery Capacity .............................................................................. 2.0A
Charging Time Max .............................................................1 hr 20 min
Telescoping Pole Length ................................................ 3.7 ft to 5.3 ft
......................................................................................... (1.1 m to 1.6 m)
Auxiliary Handle Angles ............................................ -45° | 0° | 45°
Charger Input ............................................100 – 240 V 50 – 60 Hz
Charger Output .......................................................... 25.2V DC 1.4A
Pole Hedge Trimmer
Motor .............................................................................................. 250 W
Blade Length ............................................................ 17.7 inch (45 cm)
Cutting Diameter ....................................................... 0.6 inch (1.5 cm)
Head Angles ........................................................................ -45° to 90°
Net Weight ....................................................................7.7 lbs (3.5 kg)
Grass Trimmer + Edger
Motor .............................................................................................. 200 W
Cutting Diameter ..........................................................10 inch (25 cm)
Spool Length ...................................................................... 16.5 ft (5 m)
Spool Advance ........................................................................ Auto-feed
Line diameter ........................................................ 0.055 inch (1.4 mm)
Head Angles ............................................................................ 0° to 60°
Net Weight ...................................................................... 6.2 lbs (2.8 kg)
Pole Chain Saw
Motor ...............................................................................................350 W
Bar/Chain Length ..................................................... 8 inch (20.3 cm)
Cutting Thickness ........................................... Max: 7.5 inch (19 cm)
.................................................................
Recommended: 6.5 in. (16.5 cm)
Oil Tank Capacity ........................................................ 2.7 fl oz (80 ml)
Overhead Reach Max ...................................................... 14 ft (4.3 m)
Head Angles ............................................................................ 0° to 30°
Net Weight .................................................................... 7.7 lbs (3.5 kg)
Leaf Blower
Motor ...............................................................................................300 W
Air Speed Max ..................................................124 MPH (200 km/h)
Air Flow Max ................................................... 280 CFM (7.9 m³/min)
Head Angles ..................................................................... -30° to 105°
Net Weight .................................................................... 6.2 lbs (2.8 kg)
Unpacking
Carton Contents
• Telescoping pole with auxiliary handle
• Chain saw head with chain and bar pre-mounted
• Chain saw bar sheath
• Hex key wrench
• Hedge trimmer head with blade
• Hedge trimmer blade sheath
• Grass trimmer + edger head
• Grass trimmer + edger safety guard
• Leaf blower head
• Leaf blower tube
• Pre-wound spool (x2)
• 24V* IONMAX
TM
lithium-ion battery
• 24V* IONMAX
TM
lithium-ion charger
• Manual with registration card
• 3.4 fl oz (100 ml) bar + chain lubricant oil
1. Carefully remove the multi-tool system and check to see
that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you find damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use your new cordless multi-
tool system. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with
local regulations.
IMPORTANT! The equipment and packaging material are
not toys. Do not let children play with plastic bags, foils, or small
parts. These items can be swallowed and pose a suffocation
risk!
Battery Pack Operation
The equipment is powered by a lithium-ion battery. The battery
pack is completely sealed and maintenance free.
Battery Charge Level Indicator
The battery pack is equipped with a push button for checking
the charge level. Simply press the push button to read off the
battery charge level from the LEDs of the battery indicator:
Battery + Charger
11
• All 3 level monitoring LEDs are lit: Battery charge level
is high.
• 2 level monitoring LEDs are lit: Battery charge level is
decreasing. Stop work as soon as possible.
• 1 level monitoring LED is lit: Battery is flat. Stop work
IMMEDIATELY and charge the battery. Otherwise the
battery’s service life will be greatly shortened.
NOTE: If the charge level button does not appear to be working,
insert the charger and charge as needed.
NOTE: Immediately after using the battery pack, the charge level
button may display a lower charge than it will if checked a few
minutes later. The battery cells “recover” some of their charge
after resting.
Charger Operation
m
WARNING! Charge only 24V* IONMAX
TM
lithium-ion
battery packs with its compatible 24V* IONMAX
TM
lithium-ion
charger. Other types of batteries may cause personal injury and
damage.
To reduce the risk of electric shock, do not allow water to flow
into the charger's AC/DC plug.
When to Charge the IONMAX
TM
24VBAT-
LTE Lithium-iON Battery
NOTE: The IONMAX
TM
24VBAT-LTE lithium-ion battery packs
do not develop a "memory" when charged after only a partial
discharge. Therefore, it is not necessary to run down the battery
pack before inserting the charger plug.
• Use the battery indicator lights to determine when to charge
your IONMAX
TM
24VBAT-LTE lithium-ion battery pack.
• You can "top-off" your battery pack's charge before starting a
big job or after a long day of use.
Charging the Battery
1. Push the push lock button on the battery to pull the battery
pack out from the battery compartment (Fig. 1).
2. Check that the mains voltage is the same as that marked
on the rating plate of the battery charger. Then, plug the
charger adaptor into an appropriate AC power outlet.
Connect the charger plug into the charge socket of the
battery to start charging (Fig. 2).
3. The battery will take approximately 80 minutes to charge.
The battery indicator LEDs will twinkle and illuminate one
by one during the charging process. Unplug the charger
immediately when the 3 LEDs are all illuminated.
mCAUTION! FIRE HAZARD. When disconnecting the
charger from the battery, be sure to unplug the charger from the
outlet first, then disconnect the charger from the battery
mWARNING! This charger does not automatically turn
off when the battery is fully charged. Please take care not
to leave the battery plugged into the charger. Switch off or
unplug the charger at the mains when charging is complete.
4. Timely recharging of the battery will help prolong the
battery's life. You must recharge the battery pack when you
notice a drop in the equipment's power.
Charge level button
The battery is at 30% capacity
and requires charging
The battery is at 60% capacity
and requires charging soon
The battery is at full capacity
Light IndicatorsLights
R
Fig. 1
Push button
Fig. 2
Battery
indicators
12
IMPORTANT! Never allow the battery pack to become
fully discharged as this will cause irreversible damage to
the battery.
Assembly
m
DANGER! Never start the motor before installing the guide
bar, chain, and chain/sprocket end cover. Without all these parts
in place, the clutch can fly off or explode, exposing the user to
potentially serious injuries.
Installing/Replacing Guide Bar And
Cutting Chain
Tools and supplies required:
• Hex key wrench (provided)
• Heavy-duty work gloves
NOTE: When replacing the guide bar and chain, use only
identical replacement parts. Make sure the pole chain saw
is disconnected with the battery before proceeding with
installation.
1. Remove the hex bolt by screwing it counterclockwise with
the hex key wrench (Fig. 3).
2. Screw the chain/sprocket end cover knob counterclockwise
to release chain/sprocket end cover
(Figs. 4 – 5).
3. Remove the bar and chain from the mounting surface
(Fig. 6).
4. Remove the old chain from the bar.
5. Lay out the new saw chain in a loop and straighten any
kinks. THE SHARP SIDE OF THE TEETH MUST FACE
AWAY FROM YOU IN THE DIRECTION OF THE CHAIN
ROTATION INDICATED ON THE GUIDE BAR
.
If the teeth face backwards, turn the loop over (Fig. 7).
6. Starting at the tip, mount the chain drive links into the
bar groove, leaving a loop at the back of the bar. The chain
will loosely fit until it is placed on the sprocket
(Figs. 8 – 9).
Pole Chain Saw
R
Fig. 3
Chain/sprocket
end cover
Hex bolt
Hex key wrench
R
Fig. 4
Chain/sprocket
end cover
Chain/sprocket
end cover knob
R
Fig. 5
Chain/sprocket
end cover
R
Fig. 6
Cutting chain
Guide bar
Fig. 7
Chain rotation
Sharp cutting edge
Chain drive link
13
NOTE: Make certain of the direction of the chain .
If the chain is mounted backwards, the saw will vibrate
abnormally and will not cut.
7.
Hold the chain in position on the bar and place the loop around
the sprocket. Fit the bar flush against the mounting surface
so that the bar studs are in the long slot of the bar and the
adjusting pin is in the chain tension pin hole (Fig. 10).
8. Replace the chain/sprocket end cover by positioning the
cover onto the saw head. Tighten the end cover knob,
but leave the bar free to move for tension adjustment.
Put back the hex bolt by screwing it clockwise with the hex
key wrench.
9.
Remove all slack from the chain by turning the chain
tensioner ring clockwise until the chain seats snugly against
the bar with the drive links in the bar groove (Fig. 11).
NOTE: The chain is correctly tensioned when there is no
sag on the underside of the guide bar; the chain is snug,
but can be rotated by hand without binding. For more
information on chain tensioning, see the Maintenance +
Care section beginning on pg. 18.
Connecting to the Telescoping Pole
1. Open the assembly lock on the telescoping pole, and push
the chain saw head into the opening on the end of the pole
(Fig. 12).
2. When the lock tabs snap in, lock back the assembly lock,
the pole chain saw will be ready to use (Fig. 13).
Fig. 8
Fig. 9
Loop
R
Fig. 10
Sprocket
Adjusting pin
Chain tension
pin hole
R
Fig. 11
Chain/sprocket
end cover
Chain tensioner
ring
R
Fig. 12
Telescoping pole
Assembly lock
Chain saw head
R
Fig. 13
Lock tab
Assembly lock
14
3. To remove the chain saw head, release the On/Off switch
and remove the battery. Unlock the assembly lock.
Push the lock tabs on both sides, and pull the chain saw
head out (Fig. 13).
Operation
Starting and Stopping
1. Slide the battery into the battery compartment until it clicks
to lock into position (Fig. 14).
2. To turn the pole chain saw ON, push and hold the safety
lock switch (located on the handle) forward with your thumb
and then squeeze the On/Off switch with your fingers. Once
the tool is running, you can release the safety lock switch
(Fig. 15).
3. To turn the tool OFF, release the On/Off switch (Fig. 15).
Adjusting the Telescoping Pole
This machine is equipped with a telescoping pole which
provides up to 14 ft (4.3 m) of oveheadr reach. To adjust the
telescoping pole, follow the instructions below.
1. Disconnect the saw from the power supply by removing the
battery from the compartment.
2. Unclip the telescoping lock to release the pole. Extend the
pole to the desired length (Fig. 16).
NOTE: Push poles toward each other to shorten the pole or
pull them away from each other to lengthen the pole. Only
extend the pole to the minimum length required to reach the
limb.
3. Lock the pole in position by closing the telescoping lock
(Fig. 17), and ensure that the pole is secured.
mWARNING! Failure to lock the telescoping lock as
directed could result in personal injury or property damage.
Adjusting the Multi-Angle Head
The pole chain saw head can be rotated for different cutting
angles for 0°, 15°, and 30° (Fig. 18). Follow the below
instructions to adjust angles.
1. Rotate the chain saw head to the desired cutting angle
while pressing the rotating buttons located on both sides
simultaneously (Fig. 19).
Fig. 14
Battery
Fig. 15
On/Off switch
Safety lock
switch
Fig. 16
Pull Pull
Telescoping lock
Fig. 17
Telescoping lock
R
R
R
Fig. 18
0°
15°
30°
15
2. Release the buttons when the chain saw head is set to the
desired angle.
NOTE: Failure to properly secure the chain saw head may
result in personal injury and/or property damage.
mWARNING! Always ensure the chain saw head is securely
locked! Do not attempt to use the pole chain saw with the head
in any other position or unlocked!
Adjusting the Auxiliary Handle
The chain saw is equipped with an auxiliary handle that can be
adjusted and removed. Follow the instruction below to operate
the auxiliary handle
mWARNING! Make sure the knob, bolt, and the screws are
fixed into place. Failure to lock any of them as directed could
result in personal injury or property damage.
To Remove the Auxiliary Handle
1. Disconnect the saw from the power supply by removing the
battery from the compartment.
2. Unscrew the auxiliary handle lock knob and remove it and
the bolt, then the auxiliary handle can be pulled out
(Fig. 20).
3. Re-assemble the auxiliary handle lock knob and the bolt on
(Fig. 21).
To Adjust the Position of the Auxiliary Handle
1. Disconnect the saw from the power supply by removing the
battery from the compartment.
2. Remove the auxiliary handle lock knob, the bolt, and the
auxiliary handle. Use a screw driver to remove the two
screws that used to fix the auxiliary handle loops.
Remove the loops from the pole (Fig. 22).
3. Re-assemble the auxiliary handle loop on the desired spot
on the pole by using the two screws, and put back the
auxiliary handle, the auxiliary handle lock knob and the bolt
(Fig. 22).
R
R
R
R
R
R
Fig. 19
Rotating button
Front Side
Back Side
Rotating button
R
Fig. 20
Auxiliary handle
Auxiliary handle
lock knob
Bolt
R
Fig. 21
R
Fig. 22
Auxiliary handle
Auxiliary
handle
lock knob
Bolt
Auxiliary
handle loop
Screws
Auxiliary
handle loop
16
To Adjust the Angle of the Auxiliary Handle
1. Stop the saw by releasing the On/Off switch.
2. The auxiliary handle can be adjusted in -45°, 0°, 45°.
Rotate the auxiliary handle lock knob to unlock the handle,
and then rotate the handle to the desired angle (Fig. 23).
3. Rotate the auxiliary handle lock knob back to lock the
handle in position.
Cutting Tips for Pole Chain Saw
mCAUTION!
• Before starting the saw, remove the oil tank cap and add
bar & chain oil to the top of the oil level window (Fig. 24).
One minute of use will consume approximately 0.15 fl oz (4
ml) of oil. Refill when the oil level drops to 1/4 of a tank.
NOTE: Your pole chain saw head is equipped with an
automatic oil pump for bar and chain oiling. You must add
bar and chain oil or your pole chain saw will not function.
mWARNING! Be sure that the chain is not in contact with
any object when you start the motor.
mWARNING! Keep hands away from chain. Keep hands on
handles. Do not overreach.
A good, firm grip on the tool using both hands will help you
maintain control. Place one hand on the soft grip or the auxiliary
handle, and the other hand on the handle with your thumbs and
fingers encircling the pole and handle. A firm grip combined with
proper positioning of the handle against your body will help you
maintain control of the saw. Do not let go of the saw while it is in
operation.
mCAUTION! The chain will continue to run for several
seconds after turning off the tool.
Do not use the pole chain saw under wet conditions.
Use extreme caution when cutting small brush, saplings, or
limbs under tension because slender and tense material may
catch the saw and be whipped toward you, pull you off balance,
or spring back.
Do not use the pole chain saw to cut vines and/or small
underbrush.
Prior to each cutting session, run through the daily checklist
(see pg. 19).
mWARNING! Do not cut trees near electrical wires.
mWARNING! Failure to lubricate the chain will cause
damage to the bar and chain. Use only a good quality bar
and chain oil designed specifically for use with chain saws.
One minute of use will consume approximately 0.15 fl oz.
(4 ml) of oil.
NOTE: It is normal for oil to seep from the saw when not in use.
To prevent seepage, empty the oil tank after each use. When
storing the unit for a long period of time (3 months or longer), be
sure the chain is lightly lubricated; this will prevent rust on the
chain and bar sprocket.
mWARNING! Kickback may occur when the moving
chain contacts an object at the upper portion of the tip of the
guide bar or when the wood closes in and pinches the chain
saw in the cut (Fig. 25). Contact at the upper portion of the
tip of the guide bar can cause the chain to dig into the object
and stop the chain for an instant. The result is a lightning-fast
reverse reaction, which kicks the guide bar up and back toward
the operator. If the chain saw is pinched along the top of the
guide bar, the guide bar can be driven rapidly back toward
the operator. Either of these reactions can cause loss of saw
control, which can throw the operator off balance and result in
serious injury. Do not rely exclusively upon the safety devices
built into the saw. As a user, you should take several precautions
to keep your cutting jobs free from accident or injury.
Proper Cutting Stance
• Balance your weight with both feet on solid ground.
• Your body should always be to the left of the chain line.
R
Fig. 23
Auxiliary
handle lock
knob
Fig. 24
Oil tank cap
Oil level
window
KICKBACK DANGER ZONE
R
Fig. 25
17
• The most typical cutting application is to position the unit at
an angle of 60° or less depending on the specific situation
(Fig. 26). As the angle of the pole chain saw shaft to the
ground increases, the difficulty of making the first cut (from
the underside of limb) increases.
Basic Cutting Procedure
This unit with the chain saw head is designed for trimming small
branches and limbs up to recommended 6.5 in. (16.5 cm), not
to exceed a Max. cut of 7.5 in. (19 cm) in diameter depending
on type of wood. Practice cutting a few small limbs using the
following technique to get the “feel” of using the saw before you
begin a major sawing operation.
• Take the proper stance in front of the tree with the
saw OFF (Fig. 26).
• Switch on the pole chain saw and let the chain accelerate
to full speed before entering the cut.
• Keep the saw running the entire time you are cutting;
maintain a steady speed.
• Allow the chain to cut for you; exert only light downward
pressure. If you force the cut, damage to the bar, chain, or
unit can result.
• PUSH and PULL – This reaction force is always opposite
to the direction the chain is moving when it is in contact
with the wood. Thus, the operator must be ready to control
the PULL when cutting on the bottom edge of the bar, and
PUSH when cutting along the top edge.
• Do not put pressure on the saw at the end of the cut.
Pruning
Pruning is the process of trimming limbs from a live tree.
• Remove long branches in several stages.
• Cut lower branches first to allow the top branches more
room to fall.
• When pruning trees, it is important not to make the finishing
cut next to the main limb or trunk until you have cut off the
farthest lying limb. This will reduce the weight and prevent
stripping the bark from the main member.
• Under cut the branch 1/3 through for your first cut.
Your second cut should over cut to drop the branch off
(Fig. 27). Be prepared to balance the weight of the pole
chain saw when the limb falls.
• Now make your finishing cut from the topside of the branch
smoothly and neatly against the main member so the bark
will grow back to seal the wound.
• Release the On/Off switch as soon as the cut is completed.
Failure to follow proper cutting procedures will result in the
bar and chain binding and becoming pinched or trapped in
the limb.
Limbing
Limbing is the process of removing branches from a fallen tree.
• You should cut limbs one at a time. Remove the cut limbs
from the work area often to help keep the work area clean
and safe.
• Cut branches under tension from the bottom up to avoid
binding the bar and chain.
• Keep the tree between you and the pole chain saw while
limbing. Cut from the side of the tree opposite the branch
you are cutting.
If the Saw Becomes Pinched or Trapped
1. Wait for the blade to stop, wait five minutes for the saw to
cool, remove the battery, and wear gloves to protect your
hands from the chain teeth.
2. If you can reach the limb from the ground, lift the limb while
holding the saw. This should release the “pinch” and free
the saw.
3. If the saw is still trapped, call a professional for assistance.
R
Fig. 26
60° MAXIMUM
Fig. 27
Load
Second Cut
First Cut
1/3 Diameter
Finishing Cut
18
Maintenance + Care
m
WARNING! Always remove the battery before performing
any adjustments, maintenance, or repairs to your cordless pole
chain saw.
• Use protective gloves when handling the bar and chain.
• Keep the bar encased in its sheath, except when working
directly on the bar or the chain.
• Never dispose of oils or other polluting materials in
unauthorized places.
Chain Tension
Check the chain tension before using the saw when the chain
is cold. The correct tension of a cold chain is when there is no
slack on the underside of the guide bar; the chain is snug, but
you can rotate it by hand without binding.
During normal saw operation, the temperature of the chain will
increase. The drive links of a correctly tensioned warm chain will
hang approximately 0.050 in. (1.25 mm) out of the bar groove
(Fig. 28). Be aware that a chain tensioned while warm, may be
too tight upon cooling. Check the “cold tension” before next use.
The chain must be re-tensioned whenever the flats on the drive
links hang out of the bar groove (Fig. 28).
NOTE: A new chain tends to stretch. Check the chain tension
frequently and re-tension as needed.
Nuts and Screws
Periodically check that all the nuts and screws are tightened
securely. Check that the telescoping lock and assembly lock are
intact and in proper working order.
Chain Sharpening
To maintain optimal blade sharpness and peak performance,
Sun Joe recommends model 24V-CSSHRP-LTE Cordless
Chain Saw Sharpener, available on sunjoe.com, by phone at
1-866-SNOWJOE (1-866-766-9563) (Fig. 29).
mWARNING! To ensure that the saw works safely and
efficiently, it is essential that the cutting components are well-
sharpened. It is highly recommended to replace the chain
once it loses its ability to cut cleanly and safely. It is possible,
however, to sharpen the existing chain if the sharpening is
carefully performed. Any work on the chain and bar requires
specific experience and special tools. For safety purposes, we
recommend you contact an authorized Snow Joe
®
+ Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563).
Sharpening is necessary when:
• The sawdust looks like dust;
• Cutting becomes more difficult;
• The cut is not straight;
• Vibrations increase.
An authorized service center will sharpen the chain using the
right tools to ensure minimum removal of material and even
sharpness on all the cutting edges.
If you sharpen the chain yourself, use special round-section
files with the right diameter depending on the type of chain
(see “Chain Maintenance Table” on pg. 19). You need a certain
amount of skill and experience to avoid damaging the cutting
edges.
Sharpen the chain as follows (Fig. 30):
• Secure the bar firmly, with the chain mounted,
in a suitable vise.
• Tighten the chain if it is loose.
• Mount the file in the guide and then insert it in the tooth
at a constant angle from the cutting edge.
• Sharpen in a forward motion a few times and repeat this on
all the cutting edges facing the same way (right or left).
• To move the chain forward, use a screwdriver.
• Turn the bar over in the vise and repeat on all the other
cutting edges.
Fig. 28
Properly Adjusted Warm Chain
Approximately 0.050 in. (1.25 mm)
Flats are
visible here
Flats are not
visible here
Chain Needs Tensioning
Fig. 29
R
Cordless Chain
Saw Sharpener
24V-CSSHRP-LTE
19
• Check that the depth limiter tooth does not stick out farther
than the inspection tool and file any projecting parts with a
flat file, rounding off the edges (Fig. 30).
• After sharpening, remove all traces of filing and dust
and lubricate the chain in an oil bath. Replace the chain
whenever:
– The length of the cutting edges decreases to
5 mm or less;
– There is too much play between the links and the rivets.
Guide Bar Maintenance
When the guide bar shows signs of wear, turn it over on the saw
to distribute the wear for maximum bar life. Feathering or burring
of the bar rails is a normal process of bar wear. You should
smooth such faults with a file as soon as they occur.
Replace a bar with any of the following faults:
• wear inside the bar rails permitting the chain to lay over
sideways
• bent guide bar
• cracked or broken rails
• spread rails
Turn the saw over, check the underside of the guide bar, and
make sure that the lubrication holes and chain groove are free
from impurities.
Chain Sprocket
Regularly check the condition of the sprocket and replace it
when wear exceeds 0.5 mm (Fig. 31).
Do not mount a new chain with a worn sprocket or vice-versa.
Fig. 30
Inspection tool
Depth limiter tooth
Cutting edge
Depth
limiter
tooth
< 0.5 mm
Fig. 31
Chain Maintenance Table
33
3/8
inches mm
Drive Links Chain Pitch Chain Gauge
File Diameter
inches
mm inches mm
9.5 0.050 1.3 45/32
20
Troubleshooting
Troubleshooting Tips
Most difficulties are easy to fix. Consult the troubleshooting
table for common problems and their solutions. If you continue
to experience problems or need repairs beyond these minor
adjustments, please call 1-866-SNOWJOE (1-866-766-9563)
for assistance.
mWARNING! Always remove the battery before performing
any adjustments, maintenance, or repairs to your cordless chain
saw.
Troubleshooting Table
Daily Checklist, Cleaning
and Storage
Daily Checklist
To help maintain your pole chain saw for optimum performance,
we recommend you complete this checklist prior to each work
session.
mWARNING! Do not insert the battery until you have
completed all of the daily checks.
• Inspect for any visible damage to the chain, guide bar, or
motor housing.
• Inspect the oil port and guide bar rails and clean them to
remove any debris.
• Check the chain tension.
• Check the chain teeth for sharpness.
• Check the bar and chain oil level; fill with only new chain oil
specifically formulated for chain saws.
NOTE: If you notice anything unusual, such as a vibration or an
odd sound, shut the saw OFF immediately. Remove the battery
and check the saw for any damage.
If you cannot find the cause of the problem or are uncertain
what to do, then have the saw inspected by an authorized
Snow Joe
®
+ Sun Joe
®
dealer or call the Snow Joe
®
+
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563) before using it.
mCAUTION!
• Remove the battery and wait at least five minutes for the
saw to cool before servicing or storing your unit.
• If you drop the saw, carefully inspect it for damage. If the
guide bar is bent, the housing is cracked, the handle is
broken, or if you see any other condition that may affect
the saw’s operation, DO NOT USE the tool. Instead, have it
serviced at an authorized Snow Joe
®
+ Sun Joe
®
dealer or
call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
Problems Corrective Action
The saw
motor fails
to start
• Check that you have inserted the battery properly
and the battery has enough power to work.
• Make sure that you fully depress, push forward
and hold the safety lock switch before squeezing
the ON/OFF trigger switch.
• The chain is too tight; re-tension.
• The chain tension is too tight; re-tension.
• The chain oil tank is empty; refill.
• The lubrication holes are plugged; clean them out.
• The chain tension is too tight; re-tension.
• The guide bar or chain is damaged; inspect
and replace the damaged part.
The saw
runs, but
the chain
speed is
low
Bar and
chain
running
hot and
smoking
The saw
motor runs,
but the
chain is
not turning
21
Assembly
m
WARNING! Do not insert battery until assembly is
complete. Failure to comply could result in accidental starting
and possible serious personal injury.
Fitting the Safety Guard
mWARNING! The guard must be properly installed.
The guard provides the operator and other bystanders with
some protection from thrown objects.
1. Align the safety guard with the grass trimmer + edger head
as shown (Fig. 32).
2. Firmly press the safety guard into place until it clicks into
the position (Fig. 33).
Connecting to the Telescoping Pole
1. Open the assembly lock on the telescoping pole, and push
the grass trimmer + edger head into the opening on the end
of the pole (Fig. 34).
2. When the lock tabs snap in, lock back the assembly lock,
and the grass trimmer + edger will be ready to use
(Fig. 35).
3. To remove the grass trimmer + edger head, release the On/
Off switch and remove the battery. Unlock the assembly
lock, push the lock tabs on both sides, and pull the grass
trimmer + edger head out (Fig. 35).
Grass Trimmer + Edger
Fig. 32
Safety Guard
Grass trimmer
+ edger head
Fig. 33
Safety Guard
Grass trimmer
+ edger head
Telescoping pole
Fig. 34
Grass trimmer
+ edger head
Assembly lock
Fig. 35
Lock tab
Assembly lock
22
Pole Leaf Blower
Assembly
m
WARNING! To prevent serious personal injury, make sure
the battery is removed and the impeller has come to a complete
stop before attaching or removing tubes.
Attaching the Blower Tube
1. Inserting the blower head into the blower tube until the
blower tube lock tab snaps in (Fig. 36).
2. To remove the blower tube, push the tube lock tab while
pulling the tube away from the blower head.
Connecting to the Telescoping Pole
1. Open the assembly lock on the telescoping pole, and push
the leaf blower head into the opening on the end of the pole
(Fig. 37).
2. When the lock tabs snap in, lock back the assembly lock,
and the pole leaf blower will be ready to use (Fig. 38).
3. To remove the leaf blower head, release the On/Off switch
and remove the battery. Unlock the assembly lock, push the
lock tabs on both sides, and pull the blower head out
(Fig. 38).
Operation
Starting and Stopping
1. Slide the battery into the battery compartment until it clicks
to lock into position (Fig. 39).
2. To turn the grass trimmer + hedger ON, push and hold the
safety lock switch (located on the handle) forward with
your thumb and then squeeze the On/Off switch with your
fingers. Once the tool is running, you can release the safety
lock switch (Fig. 40).
3. To turn the tool OFF, release the On/Off switch (Fig. 40).
Fig. 36
Blower tube
Leaf blower head
Tube lock tab
Telescoping pole
Fig. 37
Blower head
Assembly lock
Fig. 38
Lock tab
Assembly lock
Fig. 39
Battery
Fig. 40
On/Off switch
Safety lock
switch
23
Adjusting the Telescoping Pole
This machine is equipped with a telescoping pole which can
telescope from 3.7 ft (1.1 m) to 5.3 ft (1.6 m). To adjust the
telescoping pole, follow the instructions below.
1. Disconnect the grass trimmer + edger from the power
supply by removing the battery from the compartment.
2. Unclip the telescoping lock to release the pole. Extend the
pole to the desired length (Fig. 41).
NOTE: Push poles toward each other to shorten the pole or
pull them away from each other to lengthen the pole. Only
extend the pole to the minimum length required to reach the
grass.
3. Lock the pole in position by closing the telescoping lock
(Fig. 42), and ensure that the pole is secured.
mWARNING! Failure to lock the telescoping lock as
directed could result in personal injury.
Adjusting the Auxiliary Handle
The grass trimmer + edger is equipped with an auxiliary handle
that can be adjusted and removed. Follow the instruction below
to operate the auxiliary handle.
mWARNING! Make sure the knob, bolt, and the screws are
fixed into place after adjusting. Failure to lock any of them as
directed could result in personal injury or property damage.
To Remove the Auxiliary Handle
1. Disconnect the grass trimmer + edger from the power
supply by removing the battery from the compartment.
2. Screw the auxiliary handle lock knob and remove it with the
bolt, then the auxiliary handle can be pulled out (Fig. 43).
3. Re-assemble the auxiliary handle lock knob and the bolt on
(Fig. 44).
NOTE: It's recommended to not remove the auxiliary
handle when operating the grass trimmer + edger for better
maneuverability and easier operation.
To Adjust the Position of the Auxiliary Handle
1. Disconnect the grass trimmer + edger from the power
supply by removing the battery from the compartment.
2. Remove the auxiliary handle lock knob, the bolt, and the
auxiliary handle. Use a screw driver to remove the two
screws used to fix the auxiliary handle loop. Remove the
loop from the pole (Fig. 45).
3. Re-assemble the auxiliary handle loops on the desired
spot on the pole by using the two screws, and put back the
auxiliary handle, the auxiliary handle lock knob and the bolt
(Fig. 45).
Fig. 41
Pull Pull
Telescoping lock
Fig. 42
Telescoping lock
R
Fig. 43
Auxiliary handle
Auxiliary handle
lock knob
Bolt
R
Fig. 44
R
Fig. 45
Auxiliary handle
Auxiliary
handle
lock knob
Bolt
Auxiliary
handle loop
Screws
Auxiliary
handle loop
24
To Adjust the Angle of the Auxiliary Handle
1. Stop the grass trimmer + edger by releasing the On/Off
switch.
2. The auxiliary handle can be adjusted into -45°, 0°, 45°.
Rotate the handle lock knob to unlock the handle, and then
rotate the handle to the desired angle (Fig. 46).
3. Rotate the handle lock knob back to lock the handle
in position.
Adjusting the Multi-Angle Head
The grass trimmer + edger head can be rotated for 5 different
cutting angles for 0°, 15°, 30°, 45° and 60°. Follow the below
instructions to adjust angles.
1. Rotate the grass trimmer + edger head to desired angle
while pressing the rotating buttons located on both sides of
the unit simultaneously (Fig. 47).
2. Release the buttons when the grass trimmer + edger head
is fixed into the desired angle.
NOTE: Failure to properly secure the grass trimmer + edger
head may result in personal injury and/or property damage.
mWARNING! Always ensure the grass trimmer + edger
head is securely locked! Do not attempt to use the grass
trimmer + edger with the head in any other position
or unlocked!
Working Mode Converting
The unit can be converted between two mode: the grass trimmer
mode and the edger mode (Fig. 48).
To convert the unit, follow the instruction below:
1. To convert the grass trimmer to an edger, slide the
converting switch on the trimmer head up, meanwhile turn
the lower part of the trimmer head to the side until the
trimmer head is locked into position (Fig. 49).
2. Release the converting switch to lock the edger in place.
Press the rotating buttons on both sides to adjust the head
angle if needed.
3. To convert the edger to a grass trimmer, slide the
converting switch on the edger head up, meanwhile turn the
lower part of the edger head to the side until the head is
locked into position (Fig. 50).
R
Fig. 46
Removable
handle
R
Fig. 47
Left side
Right side
Rotating buttons
Fig. 48
Grass trimmer
Edger
Fig. 49
Grass trimmer Edger
Converting
switch
Fig. 50
Grass trimmerEdger
Converting
switch
25
4. Release the converting switch to lock the grass trimmer in
place. Press the rotating buttons on both sides to adjust the
head angle if needed.
Operation Tips
• Wear non-slip gloves for maximum grip and protection.
• For the best cutting action against walls, fences, and in high
grass, move the grass trimmer slowly so grass is cut with the
tip of the high speed nylon line.
• Avoid dragging the grass trimmer and string spool hub in
contact with the ground.
• Trim only when grass and weeds are dry.
NOTE: As the weather becomes cooler, the tendency for the
nylon line to break becomes greater. DO NOT USE WHEN
TEMPERATURE IS BELOW 50°F (10°C).
• Cut tall grass from top down. This will prevent grass from
wrapping around the shaft housing and string head which
may cause damage from overheating.
• If grass becomes wrapped around the string head:
– Stop the grass trimmer.
– Remove the battery.
– Remove the grass.
• Hold the grass trimmer with your right hand on the rear
handle and your left hand on the auxiliary handle. The grass
trimmer should be held at a comfortable position with the
auxiliary handle about hip height.
• To use the edger guide/flower guard, flip it down from its
stored position (Fig. 51).
mWARNING! Always hold the trimmer away from body. Any
contact with the grass trimmer cutting head while operating can
result in serious personal injury.
• The life of your nylon line is dependent upon following
instructions for proper use, as well as what is being cut, and
where the cutting is being done.
mWARNING! Remove stones, loose pieces of wood, and
other objects from the cutting area. The string continues to
rotate for a few seconds after switching off the trimmer. Let the
motor come to a complete stop before resuming operation.
Do not rapidly switch the trimmer off and on.
mCAUTION! Always wear eye protection.
1. Hold the trimmer at an angle of approximately
10 – 30 degrees to the work area (Fig. 52).
2. Slowly swing the trimmer from side to side (Fig. 53).
3. Do not overload your trimmer; instead, take small “bites” of
grass, working from the top to the bottom. This will keep the
machine operating at high speed and will greatly improve its
cutting efficiency (Fig. 54).
Fig. 51
Edger guide/flower guide
Fig. 52
10° – 30°
Fig. 53
Fig. 54
26
4. When using as a edger, using the edging wheel for
supporting and guidance (Fig. 55).
Advancing Lines
NOTE: Your trimmer uses 0.055 in. (1.4 mm) diameter nylon line
to cut grass and weed quickly and easily. In time, the tip of the
nylon line will become worn and the auto-feed mechanism will
automatically feed and trim a fresh length of line. The cutting line
will wear faster if the cutting is done along sidewalks or other
abrasive surfaces, or heavier weeds are being cut.
The grass trimmer + edger is equipped with an auto-feed
head. Bumping the head to try to advance the line will damage
trimmer.
1. With the unit running, release the ON/OFF switch trigger.
2. Wait two seconds, and press the ON/OFF switch trigger.
NOTE: The lines will extend approximately 1/4 in. with each stop
and start of the switch trigger until the lines reach the length of
the safety guard.
3. Resume the trimming + edging.
mWARNING! Do not operate the grass trimmer + edger in a
tree, on a ladder, or on a scaffold; this is extremely dangerous.
mWARNING! Do not bump the unit on ground in attempt to
feed line or for any other purpose.
Maintenance + Care
m
WARNING! Make sure to remove the battery before
inspecting its parts.
mWARNING! Always wear protective gloves during
maintenance tasks. Do not carry out maintenance when the
motor is running or hot.
• Never use water or chemical cleaners to clean your grass
trimmer + edger. Wipe it clean with a dry cloth.
• Plastic parts may be cleaned by using mild soap and a damp
rag.
• Always store your grass trimmer + edger in a dry place.
Do not allow any liquid to get inside it.
• Keep the motor ventilation slots clean.
• If you see some sparks flashing in the ventilation slots, this is
normal and will not damage your power tool.
IMPORTANT! To ensure product safety and reliability, repairs,
maintenance, and adjustments to this power tool should be
performed only with identical replacement parts. Contact your
authorized Snow Joe
®
+ Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
Replacing the Spool + Clearing Jams and
Tangled Lines
mWARNING! Remove the battery from the unit before
changing the trimmer line.
1. Press together both release tabs on the line spool cover
and remove the cover by pulling it straight off (Fig. 56).
2. Lift and remove the spool out of the hub (Fig. 57) and clean
out any dirt or grass residue.
3. In case of jams or tangled line, unwrap about 6 inches
(15 cm) of line to ensure that it's not damaged.
Fig. 55
Edging wheel
Fig. 56
Spool cover
Tab
Fig. 57
Spool
27
4. If it appears undamaged, rewind it and hook the line
end through one set of the slots of the spool. This will
temporarily prevent the spool from unwinding.
5. Unhook the line from the slot and carefully reinsert through
its respective slot on the side of the hub and gently press
the spool down (Fig. 58).
6. Reinstall the spool cover by depressing the release tabs
into their slots in the hub, and push down until the spool
cover clicks into place (Fig. 59).
Winding the Line
NOTE: A factory wound spool (model GTS4002C-RS-6PK) is
available for easy spool replacement on the 24V-MTWP4-LTE
cordless grass trimmer + edger. Visit sunjoe.com to purchase
this accessory online. Should you wish to wind the line yourself,
the instructions are provided below. Self-winding, however, is
NOT recommended because if the line is not wound properly
it can cause the trimmer’s auto feed system to malfunction. For
this reason, users are strongly urged to purchase the pre-wound
spool.
1. Stop the grass trimmer + edger, and remove the battery.
2. To remove the spool from the trimmer hub, follow steps 1
and 2 from the section "Replacing the Spool + Clearing
Jams and Tangled Lines" beginning on page 25.
3. Take one line with maximum length of 16.5 ft. (5 m)
and maximum diameter of 0.055 in. (1.4 mm). Insert the end
of the line in one of the eyes of the spool and wind on the
line according to the indicated direction of winding. Please
make certain that the line is wound on evenly and tightly
(Figs. 60 – 61).
4. Hook the end of the line in one of the slots on the spool
(Fig. 62).
5. Re-install the spool as instructed in steps 5 to 6 of
"Replacing the Spool + Clearing Jams and Tangled Lines".
Fig. 58
Spool
Slot
Fig. 59
Spool cover
Tab
Fig. 60
Eye of the spoolSpool line
Fig. 61
Fig. 62
Slots
28
mCAUTION! Catapulted pieces of nylon line may
cause injury.
NOTE: The maximum recommended length of line is
16.5 ft. (5 m).
mWARNING! Pay attention to the winding direction.
NOTE: Always replace the spool with a new pre-wound spool.
Visit sunjoe.com to purchase the pre-wound spool (model
GTS4002C-RS-6PK) for this cordless grass trimmer + edger.
IMPORTANT: Keep all areas of the cutting head and cutting
head cover clean. Place the cap back by pushing it firmly
onto the cutting head. To ensure that the cutting head cover is
correctly fitted, try to remove it without depressing the two tabs.
If it is correctly fitted, it should not move.
Troubleshooting
mWARNING! Always remove the battery before performing
any adjustments, maintenance, or repairs to your
cordless grass trimmer + edger.
Assembly
Connecting to the Telescoping Pole
The hedge trimmer head comes fully assembled. To use the
machine as a pole hedge trimmer, connect the hedge trimmer
head with the telescoping pole as indicated below.
1. Open the assembly lock on the telescoping pole, and push
the hedge trimmer head into the opening on the end of the
pole (Fig. 63).
2. When the lock tabs snap in, lock back the assembly lock,
and the pole hedge trimmer will be ready to use (Fig. 64).
3. To remove the hedge trimmer head, release the On/Off
switch and remove the battery. Unlock the assembly lock.
Push the lock tabs on both sides, and pull the hedge
trimmer head out (Fig. 64).
Problems Corrective Action
The motor
does not
run or the
tool runs
slowly.
• Check that you have inserted the battery properly
and the battery has enough power to work.
• Remove the spool and clean the slots; carefully
remove any grass and weeds or other debris.
• Cut the spool line off so that it just reaches the
line trimming blade.
• Take the trimmer to an authorized service center if
the trimmer does not start after completing these
checks.
Auto line
feed does
not work.
• Stop the machine and clean the trimming lines.
• Install a new spool of cutting line.
• Clean the auto feed.
• Remove the spool cover and pull the cutting line
until it reaches the trimming blade.
Line fails to
cut off.
• Rewind or trim line to line cutter.
• Take the trimmer to an authorized service center
if the trimmer does not start after completing
these checks.
Pole Hedge Trimmer
Fig. 63
Hedge trimmer head
Assembly lock
Telescoping pole
Fig. 64
Lock tab
Assembly lock
29
Operation
Starting and Stopping
1. Slide the battery into the battery compartment until it clicks
to lock into position (Fig. 65).
2. To turn the pole hedge trimmer ON, push and hold the
safety lock switch (located on the handle) forward with
your thumb and then squeeze the On/Off switch with your
fingers. Once the tool is running, you can release the safety
lock switch (Fig. 66).
3. To turn the tool OFF, release the On/Off switch (Fig. 66).
Adjusting the Telescoping Pole
This machine is equipped with a telescoping pole which can
telescope from 3.7 ft (1.1 m) to 5.3 ft (1.6 m). To adjust the
telescoping pole, follow the instructions below.
1. Disconnect the hedge trimmer from the power supply by
removing the battery from the compartment.
2. Unclip the telescoping lock to release the pole. Extend the
pole to the desired length (Fig. 67).
NOTE: Push poles toward each other to shorten the pole or
pull them away from each other to lengthen the pole. Only
extend the pole to the minimum length required to reach the
hedges.
3. Lock the pole in position by closing the telescoping lock
(Fig. 68), and ensure that the pole is secured.
mWARNING! Failure to lock the telescoping lock as
directed could result in personal injury.
Adjusting the Auxiliary Handle
The hedge trimmer is equipped with an auxiliary handle that
can be adjusted and removed. Follow the instruction below to
operate the auxiliary handle
mWARNING! Make sure the knob, bolt, and the screws are
fixed into place. Failure to lock any of them as directed could
result in personal injury or property damage.
To Remove the Auxiliary Handle
1. Disconnect the hedge trimmer from the power supply by
removing the battery from the compartment.
2. Screw the auxiliary handle lock knob and remove it and the
bolt, then the auxiliary handle can be pulled out (Fig. 69).
3. Re-assemble the auxiliary handle lock knob and the bolt on
(Fig. 70).
Fig. 65
Battery
Fig. 66
On/Off switch
Safety lock
switch
Fig. 67
Pull Pull
Telescoping lock
Fig. 68
Telescoping lock
R
Fig. 69
Auxiliary handle
Auxiliary handle
lock knob
Bolt
R
Fig. 70
30
To Adjust the Position of the Auxiliary Handle
1. Disconnect the hedge trimmer from the power supply by
removing the battery from the compartment.
2. Remove the auxiliary handle lock knob, the bolt, and the
auxiliary handle. Use a screw driver to remove the two
screws that used to fix the auxiliary handle loops.
Remove the loops from the pole (Fig. 71).
3. Re-assemble the auxiliary handle loops on the desired
spot on the pole by using the two screws, and put back the
auxiliary handle, the auxiliary handle lock knob and the bolt
(Fig. 71).
To Adjust the Angle of the Auxiliary Handle
1. Stop the hedge trimmer by releasing the On/Off switch,
2. The auxiliary handle can be adjusted in -45°, 0°, 45°.
Rotate the handle lock knob to unlock the handle, and then
rotate the handle to the desired angle (Fig. 72).
3. Rotate the handle lock knob back to lock the handle
in position.
Adjusting the Multi-Angle Head
The hedge trimmer head can be rotated for 10 different cutting
angles for -45°, -30°, -15°, 0°, 15°, 30°, 45°, 60°, 75°, and 90°.
Follow the below instructions to adjust angles.
1. Rotate the trimmer head to the desired cutting angle while
pressing the rotating buttons located on both sides of the
unit simultaneously (Fig. 73).
2. Release the buttons when the trimmer head is fixed into the
desired angle.
NOTE: Failure to properly secure the trimmer head may
result in personal injury or property damage.
mWARNING! Always ensure the hedge trimmer head is
securely locked! Do not attempt to use the pole hedge trimmer
with the head in any other position or unlocked!
Before Operation
1. Check the tool, the battery as well as accessories for
damage before each use. Do not use the tool if it is
damaged or shows wear.
2. Double check that the accessories and attachments are
properly fixed.
3. Always hold the tool by its handle and soft grip/auxiliary
handle. Keep the handles dry to ensure safe support.
4. Ensure that the air vents are always unobstructed and clear.
Clean them if necessary with a soft brush. Blocked air vents
may lead to overheating and damage the tool.
5. Switch the tool off immediately if you are disturbed while
working by other people entering the working area. Always
let the tool come to a complete stop before putting it down.
6. Do not overwork yourself. Take regular breaks to ensure
you can concentrate on the work and have full control over
the tool.
Trimming Times
Cutting Tips
mWARNING! Always hold the pole hedge trimmer with both
hands. Never hold shrubs with one hand and operate the pole
hedge trimmer with the other. Failure to heed this warning can
result in serious injury.
R
Fig. 71
Auxiliary handle
Auxiliary
handle
lock knob
Bolt
Auxiliary
handle loop
Screws
Auxiliary
handle loop
R
Fig. 72
Removable
auxiliary
handle
Fig. 73
Rotating
buttons
Front side Back side
Green leaf hedges June to October
Evergreens April to August
Conifers and other fast
growing shrubs
Every 6 – 8 weeks
31
mWARNING! Clear the area to be cut before each use.
Remove all objects such as cords, lights, wire, or loose string
which can become entangled in the cutting blade and create a
risk of serious personal injury.
• Do not force the pole hedge trimmer through heavy shrubbery.
This can cause the blades to bind and slow down. If the blades
slow down, reduce the pace.
• Do not attempt to cut stems or twigs that are larger than
0.6 in. (1.5 cm) thick, or those obviously too large to feed into
the cutting blade. Use a non-powered hand saw or pruning saw
to trim large stems.
• If blades do become jammed, stop the motor, allow the blades
to stop, and remove the battery from the power tool before
attempting to remove the obstruction.
• If desired, you can use a string to help cut your hedge level.
Decide how high you want the hedge. Stretch a piece of string
along the hedge at the desired height. Trim the hedge just above
the guide line of string. Trim the side of a hedge so that it will be
slightly narrower at the top. More of the hedge will be exposed
when shaped this way, and it will be more uniform.
• Wear gloves when trimming thorny or prickly growth.
When trimming new growth, use a wide sweeping action, so that
the stems are fed directly into the cutting blade. Older growth
will have thicker stems and will be trimmed easiest by using a
sawing movement.
• Hold unit firmly with both hands. Always keep your left hand on
the telescoping pole and your right hand on the rear handle.
The unit is used for cutting in either direction in a slow,
sweeping action from side to side.
• Stand so that you are stable and balanced on both feet.
• Inspect and clear the area of any hidden objects.
• To reduce the risk of electrocution, never use near any electrical
power lines. Contact with or use near power lines may cause
serious injury or electric shock resulting in death. Do not
operate within 33 feet (10 m) of overhead electrical lines.
• Never use the pole hedge trimmer near power lines, fencing,
posts, buildings, or other immovable objects.
• Never use a blade after hitting a hard object without first
inspecting it for damage. Do not use if any damage is detected.
• Always use head protection when operating the extended reach
pruner overhead. Falling debris can result in serious personal
injury.
1. To use the pole hedge trimmer for trimming tall, hard-to-read
hedges or shrubs, hold the trimmer at the position shown
below (Fig. 74). Pivot the power head to several different
positions to shape or sculpt shrubs or hedges.
2. To use pole hedge trimmer for trimming the bottoms and
sides of hedges and shrubs, hold the pole trimmer at the
position shown below (Fig. 75).
3. To use pole hedge trimmer for trimming low-lying foliage or
ground cover, hold the pole hedge trimmer at the position
as shown below (Fig. 76).
mCAUTION! Do not use the pole hedge trimmer for cutting
stems greater than 0.6 inch (1.5 cm) thick.
Use the pole hedge trimmer only for cutting normal shrubbery
found around houses and buildings.
Do not force the pole hedge trimmer through dense growth.
A slight back and forth sawing action may ease the cutting of
larger, more dense growth. If the pole hedge trimmer begins to
slow down, reduce the rate of speed at which you are trying to
cut. If the pole hedge trimmer becomes jammed, immediately
turn the trimmer off. Remove the battery and clear the jammed
debris from the cutter blades.
R
Fig. 74
R
Fig. 75
Fig. 76
32
Care + Maintenance
m
WARNING! Blades are sharp. When handling the blade
assembly, wear non-slip, heavy-duty protective gloves. Do not
place your hand or fingers between blades or in any position
where they could get pinched or cut. NEVER touch the blades
or service the unit with the battery inserted.
Lubricate the Blades
For easier operation and longer blade life, lubricate the pole
hedge trimmer blade before and after each use.
1. Stop the motor and remove the battery.
2. Lay the pole hedge trimmer on a flat surface.
Apply lightweight machine oil along the edge of the
top blade (Fig. 77).
If you will be using the pole hedge trimmer for an extended
period, it is advisable to stop work intermittently in order to re-oil
the blade.
NOTE: Do not oil while the pole hedge trimmer is running.
Recycling the tool
• Do not dispose of electrical appliances as unsorted
municipal waste. Use separate collection facilities.
• Contact your local government agency for information
regarding the collection systems available.
• If electrical appliances are disposed of in landfills or dumps,
hazardous substances can leak into the groundwater and
get into the food chain, damaging your health and well-
being.
• When replacing old appliances with new ones, the retailer
is legally obligated to take back your old appliance for
disposal at least free of charge.
Recycling + Disposal
The product comes in a package that protects it against damage
during shipping. Keep the package until you are sure that
all parts have been delivered and the product is functioning
properly. Recycle the package afterwards or keep it for long-
term storage.
WEEE symbol. Waste electrical products should not
be disposed of with household waste. Please recycle
where facilities exist. Check with your local authority
or local store for recycling regulations.
Battery Caution + Disposal
Always dispose of your battery pack according to federal, state,
and local regulations. Contact a recycling agency in your area
for recycling locations.
mCAUTION! Even discharged battery packs contain
some energy. Before disposing, use electrical tape to cover the
terminals to prevent the battery pack from shorting, which could
cause a fire or explosion.
mWARNING! To reduce the risk of injury or explosion,
never burn or incinerate a battery pack even if it is damaged,
dead or completely discharged. When burned, toxic fumes and
materials are emitted into the surrounding atmosphere.
1. Batteries vary according to device. Consult your manual for
specific information.
2. Install only new batteries of the same type in your product
(where applicable).
3. Failure to insert batteries in the correct polarity,
as indicated in the battery compartment or manual, may
shorten the life of the batteries or cause batteries to leak.
4. Do not mix old and new batteries.
5. Do not mix Alkaline, Standard (Carbon-Zinc) or
Rechargeable (Nickel Cadmium, Nickel Metal Hydride,
or Lithium-Ion) batteries.
6. Do not dispose of batteries in fire.
7. Batteries should be recycled or disposed of as per state
and local guidelines.
If your Sun Joe
®
24V-MTWP4-LTE cordless lawn + garden
multi-tool system requires service or maintenance, please call
1-866-SNOWJOE (1-866-766-9563) for assistance.
Model + Serial Number
When contacting the company, reordering parts, or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into the
space provided below.
Fig. 77
Disposal
Record the following numbers from the housing or handle of your
new product:
2 4 V - M T W P 4 - L T E
Model #:
Serial #:
33
Federal Communications Commission
(FCC) Supplier’s Declaration of
Conformity
Product information:
Product Name: ............................ CLASS 2 BATTERY CHARGER
Model No.: ...............................24VCHRG-AC (JLH292521400U)
Trade Mark:................................................................................N/A
Applicable standards: ......
CFR 47 PART 15 (2019) / ANSI C63.4
(2014)
This device complies with part 15 of the FCC Rules. Operation
is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including
interference that may cause undesired operation.
The test result has been evaluated by Interek Testing Services
Shanghai Laboratory and showed in the test report.
mCAUTION! Changes or modifications to this unit not
expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
34
Optional Accessories
m
WARNING! ALWAYS use only authorized Snow Joe
®
+ Sun Joe
®
replacement parts and accessories. NEVER use replacement
parts or accessories that are not intended for use with this cordless garden tool system. Contact Snow Joe
®
+ Sun Joe
®
if you are
unsure whether it is safe to use a particular replacement part or accessory with your cordless garden tool system. The use of any
other attachment or accessory can be dangerous and could cause injury or mechanical damage.
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe
®
+ Sun Joe
®
to provide notice of such
changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563).
24V* IONMAX
TM
2.5 Ah Lithium-Ion Battery
Pre-wound spool (6 Pack)
GTS4002C-RS-6PK
ModelAccessories Item
1
2
4
3
6
5
8-inch (20.3 cm) replacement chain
7
8-inch (20.3 cm) replacement bar
SWJ-8CHAIN
SWJ-8BAR
24VBAT-LT
24V* IONMAX
TM
5.0 Ah Lithium-Ion Battery
24V* IONMAX
TM
4.0 Ah Lithium-Ion Battery
24VBAT-XR
24VBAT
24V* IONMAX
TM
Lithium-Ion Battery Quick Charger
24VCHRG-QC
R
35
R5_05112023
SNOW JOE
®
+ SUN JOE
®
CUSTOMER PROMISE
OUR WARRANTY:
Snow Joe warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for
ordinary household use for a period of two years from the date of delivery of the Product to the original, end-user purchaser when purchased
from Snow Joe or from one of Snow Joe’s authorized sellers with proof of purchase. Because Snow Joe is unable to control the quality
of its Products sold by unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased from
unauthorized sellers. If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty,
Snow Joe will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge,
or (3) repair the Product. How cool is that!
This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
PRODUCT REGISTRATION:
Snow Joe strongly encourages you to register your Product. You can register online at snowjoe.com/register, or by printing and
mailing in a registration card available online from our website, or by calling our Customer Service Department at 1-866-SNOWJOE
(1-866-766-9563), or by e-mailing us at [email protected]. Failure to register your Product will not diminish your warranty rights. However,
registering your Product will allow Snow Joe to better serve you with any of your customer service needs.
WHO CAN SEEK LIMITED WARRANTY COVERAGE:
This Warranty is extended by Snow Joe to the original purchaser and original owner of the Product.
WHAT IS NOT COVERED?
This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also
does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover cosmetic changes that do
not affect performance. Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased at
snowjoe.com/support or by calling 1-866-SNOWJOE (1-866-766-9563).
Keep your warranty intact. Only use CERTIFIED AUTHENTIC Snow Joe
®
, Sun Joe
®
, Aqua Joe
®
+ Auto Joe
®
replacement parts +
accessories. Use of any other parts + accessories will void the warranty. Genuine parts + accessories can be found and purchased online at
snowjoe.com/support by entering the model number of your product.
ABOVE ALL ELSE, Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer. We strive to make your experience as pleasant as
possible. Unfortunately, there are times when a Snow Joe
®
, Sun Joe
®
, Aqua Joe
®
, or Auto Joe
®
product (“Product”) does not work or breaks
under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we have a Limited
Warranty (“Warranty”) for our Products.
TM
sunjoe.com
TM
