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Troubleshooting
I can’t pair the watch with a
phone.
Q1
I’ve never been able to establish a
(pairing) connection between the
watch and phone.
Are you using a supported phone model?
Check if the phone model and its
operating system are supported by the
watch.
For information about supported phone
models, visit the CASIO Website.
https://world.casio.com/os_mobile/wat/
Did you install the G-SHOCK MOVE
phone app on your phone?
The G-SHOCK MOVE phone app needs
to be installed on your phone in order to
connect with the watch.
l
A
Install the app on your phone.
Are your phone’s Bluetooth settings
configured correctly?
Configure the phone’s Bluetooth settings.
For details about setting procedures, see
your phone documentation.
iPhone Users
●
“Settings”
n
“Bluetooth”
n
On
●
“Settings”
n
“Privacy”
n
“Bluetooth”
n
“G-SHOCK MOVE”
n
On
Android Users
●
Enable Bluetooth.
Other than the above.
Some phones need to have BT Smart
disabled to use the G-SHOCK MOVE
phone app. For details about setting
procedures, see your phone
documentation.
On the Home Screen, tap: “Menu”
n
“Settings”
n
“Bluetooth”
n
“Menu”
n
“BT Smart settings”
n
“Disable”.
I can’t reconnect the watch
and phone.
Q1
The watch will not re-connect with the
phone after they are disconnected.
Is the G-SHOCK MOVE phone app
running?
The watch cannot re-connect with your
phone unless the G-SHOCK MOVE
phone app is running on the phone. On
your phone’s home screen, tap the G-
SHOCK MOVE icon. Perform the
operation shown on the screen that
appears to pair with the watch.
l
C
Pair the watch with a phone.
Have you tried turning your phone off and
then back on again?
Turn your phone off and then back on
again, and then tap the G-SHOCK MOVE
icon. Perform the operation shown on the
screen to pair with the watch.
l
C
Pair the watch with a phone.
Q2
I can’t connect while my phone is in
the Airplane Mode.
Connection with the watch is not possible
while the phone’s Airplane Mode is enabled.
Disable your phone’s Airplane Mode. On it’s
home screen, tap the “G-SHOCK MOVE”
icon. Next, perform the operation shown on
the screen to pair with the watch.
l
C
Pair the watch with a phone.
Q3
I can’t connect while the watch is in
the Airplane Mode.
Exit the watch’s Airplane Mode.
l
Using the Watch in a Medical Facility or
Aircraft
Q4
I changed the phone’s Bluetooth
from enabled to disabled, and now I
can’t connect anymore.
On your phone, turn on Bluetooth. Then on its
home screen, tap the “G-SHOCK MOVE”
icon. Next, perform the operation shown on
the screen to pair with the watch.
l
C
Pair the watch with a phone.
Q5
I can’t connect after turning off the
phone.
Turn on your phone. On its home screen, tap
the G-SHOCK MOVE icon. Next, perform the
operation shown on the screen to pair with the
watch.
l
C
Pair the watch with a phone.
Q6
e
Is not displayed, and the watch is
not connected with my phone.
Is a setting operation in progress?
Bluetooth connection is temporarily
disabled while any setting operation (time
setting, alarm setting, etc.) is in progress.
Exit the setting operation to re-connect.
Have you performed some watch
operation within the past hour?
To preserve battery power, the watch will
automatically terminate Bluetooth
connection with your phone temporarily if
it detects the connection has been unused
for approximately one hour. Auto Time
Adjustment is disabled while there is no
connection. To reconnect, press any
watch button or angle the watch towards
your face.
Watch Operation Guide 5641
25
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