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5
For the User
2.2 annual maintenance
1. Perform steps 1 and 2 from seasonal maintenance.
2. Slide both filters and the core out of the unit.
3. Clean the inside of the unit with a clean damp cloth and wipe dry.
4. Wash the filters with a mild soap and lukewarm water, rinse thoroughly and allow to dry completely.
5. Clean the recovery core as follows, according to the type of unit:
X24 HRV ECM
X30 HRV ECM
X24 HRV ECM-N
X30 HRV ECM-N
G2400H ECM
G3000H ECM
X24 ERV ECM
X30 ERV ECM
X24 ERV ECM-N
X30 ERV ECM-N
G2400E ECM
G3000E ECM
Soak the heat recovery core for 3 hours in a solution of luke-
warm water and mild soap.
Rinse and allow to dry.
CAUTION: DO NOT SOAK THE ENERGY RECOVERY CORE
Remove the dust on the core using a vacuum cleaner and a
soft brush attachment.
6. Reinstall the core back into the unit.
7. Reinstall the filters back on the core.
8. Close the unit’s door.
9. Clean the exterior hoods.
10. Plug the unit back. The unit will perform a 30-second booting sequence and will resume operating as previously set.
11. Reset the maintenance indicator by holding both the MODE and TURBO keys for 3 seconds.
3. USER’S TROUBLESHOOTING
Before trying any of the following, first try unplugging the unit and plugging it back. If the issue is not solved, refer to the table below.
PROBLEM TRY THIS
1. Nothing works. • Make sure that the unit is plugged in.
• Make sure that the unit is receiving power from the house circuit breaker or fuse.
2. An error code starting with
E0 (E01, E02, etc.) is dis-
played on the wall control.
• Make sure that the color coded wires have been connected to their appropriate place.
• Make sure that the wires are correctly connected.
• Press simultaneously and hold for 10 seconds the % HUM, MODE and TURBO keys to reset the wall
control. The user preferences will have to be reset.
3. An error code starting with
E2 (E21, E22, etc.) is dis-
played on the wall control.
• Problem with the ventilation unit. Contact your installer.
4. A 10-second countdown
is displayed on the wall
control.
• Wait for the end of the countdown without pressing any key.
5. The snowflake icon is
flashing on the wall control
screen.
• The ventilation unit is in Protection mode; it will get out of this mode by itself.
• If this situation occurs regularly, or when outdoor temperature is higher than -20°C, contact your
installer.
6. Condensation on windows
(air too humid).
• Operate the unit on TURBO or CONT mode until the situation is corrected.
• Leave curtains half-open to allow air circulation.
• Store all firewood in a closed room with a dehumidifier or in a well ventilated room, or store the wood
outdoors.
• Do not adjust the thermostat of your heating system below 18°C (64°F).
7. Inside air too dry. • Temporarily use a humidifier.
• Operate the unit in 20 min/h mode or in RECIRC. mode.
8. Air too cold at the air sup-
ply grille.
• Make sure that the exterior hoods are not blocked.
• Operate the unit in 20 min/h mode or in RECIRC. mode.
• Install a duct heater.
9. The main wall control does
not work.
• The 30-second boot sequence is not completed. See Section 1 on page 4.
• A 20/40/60-minute push button auxiliary control is in use. See Section 1 on page 4.
• The protection mode overrides the main control operation (snowflake icon). Refer the main and
auxiliary controls user guide. .
Contact customer service at 1-800-567-3855 for any unresolved issue.
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