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46
TROUBLESHOOTING
Before calling for service
If the grill does not function properly, use the following checklist before contacting Customer Care
to arrange for service. You may save the cost of a service call. Troubleshooting is for general pur-
poses only. If the problem persists and you feel you require service, contact Customer Care. Only
authorised agencies can perform warranty service. See section ‘Service’ for contact details.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Grill won’t light when the
control knob is pushed
y Gas supply is turned off
y Power supply is off
y Check gas supply
y Check that the grill is
connected to a live AC
power source
y Check RCD outlet, reset
if tripped
y Check power supply fuse,
replace if blown
Low heat with knob in
"HI/SEAR" position
y Grill may be in a dusty area
y If using LP gas, tank may
be empty
y If only one burner is low, a port
may be obstructed
y Move to a less dusty area
if possible
y Check gas supply
y See page 42 for instructions
on cleaning the orifice
and burner
y Preheat grill for a full
15 minutes
Burner flame is yellow or
orange in conjunction with
the odor of gas
y Gas supply is turned off y Check gas supply
y Check that the grill is
connected to a live AC
power source
y Check RCD outlet, reset
if tripped
y See page 37 for instructions
on manually lighting
the rotisserie
Rotisserie won't hold flame
once button is released
y Continue holding safety
valve button in depressed
position until burner remains
lit when released
Dial lights and grill lights
don’t turn on
y Power supply is off
y RCD has tripped
y Transformer fuse has blown
y Check that the grill is
connected to a live AC
power source
y Check RCD outlet, reset
if tripped
y Check power supply fuse,
replace if blown
Internal light not working
y Bulb has blown y Remove glass lens, replace
with 12v G4 halogen bulb
Sear burner flames appear
to be yellow and off
surface, or a portion of the
tile surface is not glowing
red anymore
y Food and grease collected in
ceramic tiles
y Build up of food particles or salts
on tile surface
y Turn sear burner onto MAX
and close lid allowing heat
to build up and burn fats out
of ceramic
y For salts and food particles,
gently vacuum the surface of
the burner.
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