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• Move the originals about 0.1 in (2.5 mm) away from the horizontal and vertical edges of the scanner
glass to avoid cropping.
• Do not use the scanner stand, and place the base of the scanner directly on a flat, stable surface.
• Depending on the original, automatic cropping according to the size may not work correctly. Set the
original size manually using Document Mode in Epson ScanSmart. Select Settings > Scan Settings
> Document Mode. Click Custom Settings, and then select the size of the original in Main Settings
> Document Size.
Parent topic: Solving Scanned Image Quality Problems
Cannot Scan Multiple Photos at the Same Time
• When placing multiple originals on the scanner glass, make sure there is a gap of at least 0.80 inch
(20 mm) between the originals. Also, place the original approximately 0.24 inch (6 mm) away from the
edges of the scanner glass.
• Check that the original is placed straight.
• Depending on the originals, you may not be able to scan multiple originals at the same time. Scan
each original one at a time.
Parent topic: Solving Scanned Image Quality Problems
Image is Scanned Upside-Down
• Small photos are not rotated automatically.
• Photos for which the top and bottom cannot be detected are not rotated automatically. Rotate them
manually by using the Rotate Rightfeature in Epson ScanSmart.
Parent topic: Solving Scanned Image Quality Problems
Characters are not Recognized Correctly
Check the following to increase the recognition rate of OCR (Optical Character Recognition).
• Check that the original is placed straight.
• Use an original with clear text. Text recognition may decline for the following types of originals:
• Originals that have been copied several times.
• Originals received by fax (low resolution).
• Originals where the letter spacing or line spacing is too small.
• Originals with ruled lines or underlined text.
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