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Action Yes No
Step 1
a Remove the tray.
b Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.
d Insert the tray.
e Resend the print job.
Is the print still crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if you are printing on a supported paper.
b Resend the print job.
Is the print still crooked or skewed?
Contact
technical
support.
The problem is
solved.
Repeating defects
)
)
)
Action Yes No
1 From the control panel, touch Help > Supplies Guide.
2 Measure the distance between the defects.
• If the distance between the defects equals 43.90 mm
(1.73 in.), or 45.50 mm (1.79 in.), then call technical
support to replace the developer unit of the color
where defects are seen.
• If the distance between defects of a single color equals
94.20 mm (3.7 in.), 29.80 mm (1.17 in.), or 25.10 mm
(0.99 in.), then replace the imaging unit or imaging kit.
• If the distance between the defects equals 37.70 mm
(1.48 in.), 78.50 mm (3.09 in.), or 55.0 mm (2.17 in.), then
replace the transfer module.
• If the distance between defects of all colors equals
95.0 mm (3.74 in.), 110 mm (4.33 in.), or 34.60 mm
(1.36 in.), then replace the fuser.
Do the repeating defects still appear?
Contact
technical
support or your Dell
printer dealer.
The problem is solved.
Troubleshooting 81
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