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English 35
Troubleshooting
Troubleshooting
Check points
If you encounter a problem with your oven, rst check the tables starting below and try the
recommendations. If a problem persists, or if an information code keeps appearing on the display,
contact a local Samsung service center.
Problem Cause Action
General
The buttons cannot be
pressed properly.
Foreign matter may be caught
between the buttons.
Remove the foreign matter and
try again.
For touch models: Moisture is on
the exterior.
Wipe the moisture from the
exterior.
The Child Lock is activated. Deactivate the Child Lock.
The time is not displayed. Power is not supplied. Make sure power is supplied.
Conrm the microwave is
plugged in. Check your fuses or
circuit breakers.
The Eco (power-saving) function
is set.
Turn off the Eco function.
The oven does not work. Power is not supplied. Make sure power is supplied.
Conrm the microwave is
plugged in. Check your fuses or
circuit breakers.
The door is open. Close the door and try again.
The door open safety
mechanisms are covered by
foreign matter.
Remove the foreign matter and
try again.
The oven stops while in
operation.
The user has opened the door to
turn food over.
After turning over the food,
press the Start button again to
start operation.
Problem Cause Action
The power turns off during
operation.
The oven has been cooking for
an extended period of time.
After the oven has cooked for an
extended period of time, let the
oven cool.
The cooling fan is not working. Listen for the sound of the
cooling fan.
Trying to operate the oven
without food inside.
Put food in the oven.
There is not enough ventilation
space around the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation. Check the
installation guide and make
sure that the microwave is far
enough away from walls and
cabinets for proper ventilation.
Several appliances or devices
are plugged into the same
outlet.
Unplug all other appliances or
devices from the outlet.
There is no power to the
oven.
Power is not supplied. Make sure power is supplied.
Conrm the microwave is
plugged in. Check your fuses or
circuit breakers.
There is a popping sound
during operation, and the
oven doesn't work.
Cooking food in a sealed
container or using a container
with a a tight lid.
Do not cook food in sealed
containers or in containers with
tight lids. Expanding steam from
the cooking food can cause the
containers to burst or the lids to
pop off.
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