Hikvision DS-7716NI-I4/16PB User Manual

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Reason

1. When the video recorder is using event recording, it only records video when event occurs.

Hence the video may not be connuous.

2. Excepon occurs, such as the device oine, HDD error, record excepon, network camera

oine, etc.

Soluon

1. Ensure the recording type is connuous recording.

2. Go to Maintenance → Log Informaon . Search the log le during the video me period. See if

there are unexpected events, such as HDD error, record excepon, etc.

17.4.7 Why is the video recorder nofying the network is unreachable when a

network camera is being added?

Reason

1. The IP address or port of network camera is incorrect.

2. The network between video recorder and camera is disconnected.

Soluon

1. Go to Camera → Camera → IP Camera . Click of the selected camera, and edit its IP address

and port. Ensure the video recorder and camera is using the same port.

2. Go to Maintenance → Network → Detecon . Enter the IP address of network camera in

Desnaon Address, and click Test to see if the network is reachable.

17.4.8 Why is the IP address of network camera being changed automacally?

Reason

When network camera and video recorder are using the same switch but in dierent subnets, the

video recorder will change the IP address of network camera to the same subnet as itself.

Soluon

When adding camera, click Custom Add to add camera.

17.4.9 Why is the video recorder nofying IP conict?

Reason

The video recorder uses the same IP address as other devices.

Network Video Recorder User Manual

160

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Hikvision DS-7716NI-I4/16PB 16-ch 1.5U 16 PoE 4K NVR