THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE.
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USER’S MANUAL
Massage Chair
JL10005WL
E-mail
US: cs.us@costway.com
UK: cs.uk@costway.com
02
The Company reserves the right to make improvements to the products and to explain
improvements. The product is subject to change without prior notice. The appearance of
the product is based on the physical object.
FC CCAUTION
IC WARNING
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne
doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
This Class B digital apparatus complies with Canadian ICES-003.
The device is compliance with RF exposure guidelines, user can obtain Canadian information on RF
exposure and compliance. The equipment should be installed and operated with minimum
distance 8” (20cm) between the radiator and your body.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Après examen de ce materiel aux conformité ou aux limites d'intensitè de champ RF,
Les utilisateurs peuvent sur l'exposition aux radiofréquences et la conformité and compliance
d'acquérir. Installation et mise en oeuvre de ce matériel devrait avec échangeur distance
minimale entre 8” (20cm) ton corps.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
connected.
—Consult the dealer or an experienced radio/TV technician for help.
The equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment,
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
The equipment should be installed and operated with minimum distance 8” (20cm) between the
radiator and your body.
03
Massage Chair
Manual Book
Thank you for purchasing this product.
Please read this manual in detail before you use it to learn the correct use of this product.
Please pay special attention to important safety warnings and keep the operation manual
in good condition for reference.
Important Safety Warnings
Chair Installation
Names of Parts and Functions
Before Each Massage
Adjustment Method of Chair
Automatic Massage Programs
Basic Posture of Massage
Manual Massage Programs
Air Pressure Programs
Other Functions
Cleaning and Storage
Troubleshooting
Maintenance
Product specification
Important Safety Instructions
04
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should always be followed, including the following:
Read all instructions before using (this appliance).
DANGER
– To reduce the risk of electric shock:
1) Always unplug this appliance from the electrical outlet immediately after using and before cleaning.
WARNING
– To reduce the risk of burns, fire, electric shock, or injury to persons:
1) An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and
2) Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury
to persons.
3) Close supervision is necessary when this appliance is used by, on, or near children, invalids, or disabled
persons. Keep children away from extended foot support (or other similar parts).
4) Use this appliance only for its intended use as described in this manual. Do not use attachments not
recommended by the manufacturer.
5) Never operate this appliance if it has a damaged cord or plug, if it is not working properly, if it has been
dropped or damaged, or dropped into water. Return the appliance to a service center for examination and
repair.
6) Do not carry this appliance by supply cord or use cord as a handle.
7) Keep the cord away from heated surfaces.
8) Never operate the appliance with the air openings blocked. Keep the air openings free of lint, hair, and the
like.
9) Never drop or insert any object into any opening.
10) Do not use outdoors.
11) Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
13)Connect this appliance to a properly grounded outlet only. See Grounding Instructions.
14) Do not use massager in close proximity to loose clothing or jewelry. Keep long hair away from massager
while in use.
DANGER:
i) Never use pins or other metallic fasteners with this appliance.
ii) Carefully examine the covering before each use. Discard the appliance if the covering shows any sign of
deterioration, such as checking, blistering, or cracking.
iii) Keep Dry – Do not operate in a wet or moist condition.
WARNING:
Do not use on an infant or invalid or on a sleeping or unconscious person.
Do not use on insensitive skin or on a person with poor blood circulation. Check the skin in contact with the
heated area of the appliance frequently to reduce the risk of blistering.
ii) Do Not Crush – Avoid sharp folds.
CAUTION:
To prevent electric shock, unplug before replacing the fuse and other service.
WARNING:
The maximum rated user weight (load) is 264 Lbs / 120 KGS.
WARNING:
To reduce the risk of personal injury, read and understand all the instructions before using this product.
05
WARNING:
In any case, the user can not disassemble the back cushion.
CAUTION:
HOUSEHOLD AND INDOOR USE ONLY.
This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having
an equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet that is properly installed and groundedin accordance
with all local codes and ordinances.
DANGER
– Improper connection of the equipment-grounding conductor can result in a risk of electric
shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the product is
properly grounded. Do not modify the plug provided with the product – if it will not fit the outlet, have a
proper outlet installed by a qualified electrician.
This product is for use on a nominal 120V circuit and has a grounding plug that looks like the plug illustrated
in sketch A. Make sure that the product is connected to an outlet having the same configuration as the plug.
No adapter should be used with this product.
WARNING
BURNS WILL RESULT FROM IMPROPER USE
READ INSTRUCTIONS BEFORE USING
DO NOT WET - DO NOT USE PINS
NEVER REMOVE THE COVER.
SAVE THESE INSTRUCTIONS
GROUNDING INSTRUCTIONS
06
Please read this safety precaution carefully before starting
to use product.
The precautions shown here are to remind you and use this
product properly to prevent you and others from being hurt
or damaged.
Indicates that there is a warning or an attention
(The example on the left shows general warnings
and cautions.)
Indicates prohibited behavior
(The example on the left shows that disassembly
is prohibited.)
Indication of mandatory and instructional content
(The example on the left shows unplugging)
EXAMPLE OF ICON
Caution:
If used incorrectly, the user may be harmed, or the
items may be harmed or damaged, which includes the
damage to houses, household
pets.
The appliance has a heated surface. Persons insensitive
to heat must be careful when using the appliance.
Important Safety Warnings
07
The following people must consult your doctor
before using:
Patients with cancers
Maternal or menstrual period
High fever
Patients with acute illness (painful)
Patients with osteoporosis
Patients with perceptual disturbance
Cardiopath
Anemia
Users of cardiac rhythm devices or other implanted devices
Spine abnormalities or curvatures
People receiving treatment or feeling physically abnormal
For use in previously treated or injured areas
People who need quiet
People with severe blood circulation disorders on the feet
Sometimes cause physical abnormalities
Please unplug the power immediately when the product is unable to operate
or abnormal, and ask the seller to check and repair to avoid electric shock,
When massaging around the neck, please pay attention to the movement of
the massage roller and do not over-m
Please make sure that the chair cover
damaged, stop using it immediately, u
When lifting/declining the seat back and legrest, please make sure that there
are no people, objects or pets on the back and under the legrest to avoid any
08
Before using, please make sure that you are not wearing any accessories to
avoid injury.
Move the chair stably to avoid scratching the surface.
Please check the position of the massage rollers before you use it to avoid
accidents or injuries.
Please control the massage time within 15 minutes. In addition, please control
the massage time of the same part within 5 minutes. Continuous massage for
too long may cause muscle and nerve pain. It is recommended to control the
massage time within 30 minutes for 1 day.
If you have or feel any abnormalities during massage, please stop using
immediately.
After use, please turn of the power switch to prevent accidents caused by
children playing around.
Please use it in a horizontal place to avoid malfunctions and accidents.
Be careful not to trip over the remote-control cable to avoid accidents or
injuries.
If the power cord or plug is damaged, stop using it immediately to avoid
electric shock, short circuit and sparks.
Do not allow children to use it alone and keep young children away.
Do not allow children to play on the chair to avoid injury or malfunction.
Do not use other therapeutic equipment while using this machine.
as a stove. Do not use while smoking.
Do not use on heating appliances, such as electric blankets, as it may cause
Be sure to insert the power plug all the way, and make sure that no pins or
garbage are stuck on the plug. It may cause electric shock, short circuit and
Do not fall asleep during the massage as unconscious massage may cause
injury or discomfort.
Do not use it for any purpose other than massage to avoid malfunction or
accident.
Do not use a power source other than 120V～ 60Hz to avoid electric shock or sparks.
Take care of the power cord. Do not damage, re-process, forcibly bend,
stretch, twist, stick, or tighten the power cord. In addition, do not place under
the heavy objects, especially do not get caught in or pinch the power cord
during moving. Otherwise, the power cord may be damaged, causing electric
shock or sparks.
09
Do not place it in a humid place such as a bathroom, as it may cause electric
ans, no one should disassemble, repair,
e
i
h
a
When the chair is not in use, please unp
i
s
c
Do not put your head and hands under
b
h
p
a
t
b
reduced physical, sensory or mental cap
e
i
t
10
Figure
Light plate connecting wire
Shortcut key signal line
Airbag Connecting pipe
Side hook
sliding direction
Shoulder latch
Figure
Locking hexagon screw
Installation Guideline
I. Installation of side panels
1. Install air bags into the air inlet connector which must be connected with the
corresponding colors; then connect the two wires, and fix it tightly with a wire harness
after the connection. Figure
※ After connecting the wire with light plate, lock and fix it with a fixed button.
2. Fix the two inner hooks of side plate to the base frame first, push back from front
to back, and fix the tenon at the shoulder. Figure ; Then use the hexagon socket
screw to lock. Figure
Figure
Chair Installation
12
II. Installation of Foot Massager
1. Align the foot machine with the connecting holes on both sides of the seat and insert
rivets and plug. Figure
2. Use rivets and plug to dock the seat bottom putter with the foot machine putter. Figure
3. Install air bags into the air inlet connector (TWO connectors) which must be connected
with the corresponding colors and fix with wire harness. Then connect THREE wires,
and use the zipper cloth to cover after connecting.
4. Connect the seat cushion to the zipper on the footrest.
III.Installation of Remote Control Bracket
Installation Guideline
Step 2
4x16 round head
flat tail screw
Step 3
Manual screw
Step 1
Hand-controlled
hexagon
*Figure Installation position
of the foot machine.
*Figure Installation position
of push rod linkage on the footrest.
1. Use Hand-controlled hexagon to lock
the remote control bracket.
2. The mobile phone holder and its cover
are attached to the remote control
bracket by using 4x16 round head flat
tail screw.
3. Use manual screw to fix the control box
seat.
At least 4”(10cm)
At least 27.5”(70cm)
Massage Chair Placement
Moving the Chair
Please place the massage chair in a flat place, and space should be left around
the chair.
When placing the massage chair, be sure to leave enough space around the chair so that
the legs and backrest of the chair can rise and fall freely.
It is recommended to place a cushion under the product to avoid damage to the ground or
carpet.
As shown on the picture below, tilt the chair back about
45° and use the casters to push forward or backward
carefully to the appropriate position.
Casters
Please Note!
Do not move the massage chair while someone is lying on the massage chair.
Do not lift the seat and legrest while moving.
When moving, please place the controller on the seat cushion to prevent it from
falling to the ground.
Chair Installation
14
Massage Chair
Speaker
Power input socket
Power Switch
Power Cord
Waist and back heating
Armrest
*Air pressure massage for arms
Leg & Calf
*Air massage for foot
and shank
Headrest
* Please turn to the back
side while massage
Shoulder
*Air pressure massage
for shoulder
Hand Controller
Backrest
*massage the entire back
Mobile Phone Rack
Lateral Hip Air Bags
*Air pressure for lateral hip
Massage Position
USB Charging Port
Atmosphere light
Names of parts and function
Arm
Calf Air Bags
Massage area
Lateral hip
Back of Ankle
Air Bags
Ankle
Back of Calf
Shoulder
airbags
Foot Rollers
Foot Massage
Rollers
15
Controller
Knead up
Knead down
Tapping
Kneading & tapping
3D tapping
Rolling Acupressure
ff
LCD screen
Display th
corresponding essag
Auto odes Button
10 Auto
assage progra s for choice:
Refreshing
Should relief
Waist & hip relaxation
Vitality
Stretch and relax
Thai assage
Ancient Secret
anua odes Button
6
anua assage progra s for choice:
T f
T
ff
Pause
T
Names of parts and function
16
1. Plug the power plug into the
socket
2. Turn on the power switch
(It is located below the back of
the seat.)
1. Check the surroundings
on rm that there are no people, no pets, and no objects
around the back of the massage chair or below the legrest.
2. Check the massage chair status
Lift the back pad and inspect the back cover and other
parts for damage.
- Even if the damage is small, stop using it immediately,
unplug the power plug, and entrust repair.
plug for damage. Also check if the power plug is stuck with
hair or dust.
rm the position of the
massage rollers are located in the storage position
(
retracted at the top of the backrest).
rm the position of
the legrest. If the legrest is in the raised status, forcibly
sitting down can cause injuries.
In this case, press the quick button to lower the footrest.
※ Press the on/off button, the backrest will also be reset.
Connect to the Power
Items to Check
Before Each Massage
17
Sitting Posture Adjustment
Please Note!
y.
Up and down the seat / back / foot
Adjustment method of Chair
Back
feet
feet
feet
feet
18
At the beginning
Connecting the power of the chair.Press the on/off button,
the initial touch screen displays as below.
Press the power button.
in the chair.Rest your head on
the back .
Press the "Auto" button to display the following
press "OK".
Fatigue relief
Refreshing
Should relief
W
Vitality
Thai assage
Ancient Secret
Air pressure
Automatic Massage Programs
In Preparation
19
After selecting the preferred program, the LCD screen
shows the automatic program in the massage.
To adjust the pressure strength, press can adjust 7 levels
of pressure strength;The initial strength is preset to "3".
After the automatic mode is selected, the massage chair
will first perform shoulder position detection.
The shoulder detection page is shown in the figure below.
After the shoulder is detected, you can press the up and down
keys to adjust and then press the "OK" button.
When no one is seated on the massage chair or
when the shoulder position cannot be detected,
the "Shoulder position abnormality please check again"
page will appear.At this time, please press the
"OK" key to retest.
Shoulder position detecting...
Detecting your shoulder position
Please keep your seat position
Neck adjustment
You can press arrows
For slight adjusment
Press "OK" button to continue
Air pressure strength
Remaining time
Massage head position
The inflated state of air pressure
Relieve fatigue
Air pressure
Massage mode
Automatic Massage Programs
20
To adjust in the automatic program, press the "Menu"
button to enter the function adjustment page, select the
required function, and then press the "OK" button.
Turn on or off "foot roller" using to adjust ; The original
default is off.
Turn on or off "Pulsation" using to adjust ; The original
default is "off "
Turn on or off "Strech" using to adjust, The original
default is "off "
After the automatic program ends, the massage
ball will automatically return to the storage position.
Please turn off the power switch after use.
Avoid starting the massage by accidentally touching the
remote control.
Attention
Be sure to turn off the power switch
after use to prevent accidents
caused by children's misuse of the
remote control.
the most suitable position; 9 levels can be adjusted.
Automatic Massage Programs
Cervical point
Foot roller
Pulsation
Stretch
Function adjustment
Bluetooth
Heat
off
on
off
off
on
21
Mechanical power (massage ball) massage
Air-pressure massage
Knead up
Massage the muscles from bottom to top.
knead down
Massage the muscles from top to bottom.
Tapping
Tapping the muscles to relax.
Kneading & tapping
Kneading and pushing, with small movements to eliminate fatigue.
3D tapping
Rhythmically continuous, hitting, adding before
and after three - dimensional movement.
Rolling Acupressure
Roll massage, stretch spine.
The shoulder
Focus on the shoulders and back.
The hand
Focus on your hands.
Pulse
After inflating the air bag, exhaust and inflate
repeatedly for several times to exert rhythmic
massage effect.
Feet
Focus on massaging ankles and calves.
Strech
The calves and buttocks are inflated with air bags.
The legs of the massage chair are down,
and the stretching effect is fully exerted.
Basic massage movements
Other massage
Foot roller
Foot rolling massage.
22
開始時
At the beginning
Connecting the power of the chair.Press the on/off button,
the initial touch screen displays as below.
Manual Massage Programs
Press the power button.
in the chair.Rest your head on
the back .
Air pressure
Knead up
knead down
Tapping
Kneading & tapping
Rolling Acupressure
ff
23
Manual Massage Programs
After selecting the preferred program, the LCD screen
displays the manual program in the massage.
To adjust the pressure strength, press can adjust the
pressure strength of 7 levels of the initial strength preset to "3".
The area
Massage mode
Air pressure strength
Remaining time
Massage head position
The inflated state of air pressure
To adjust in manual program, press the "menu" button
button to select the desired functionality, and then
press the "OK "button.
to enter the page of function adjustment.Use the
Turn on or off "foot roller" using to adjust ; The original
default is off.
Knead up
Full
Air pressure
cervical position is inappropriate.using to adjust
the most suitable position; 9 levels can be adjusted.
Using to select your favorite program and
press "OK".
To turn off the manual massage program function,
using to select the technique to close and press
the "OK" button.
24
Manual Massage Programs
Turn on or off "Pulsation" using to adjust ;The original
default is "off "
Turn on or off "stretch" using to adjust, The original
default is "off ".
adjustable
Foot roller
Pulsation
Stretch
Bluetooth
Heat
off
on
off
off
on
r
f
Attention
Be sure to turn of
after use.T
Range
Location
Full
25
At the beginning
Connecting the power of the chair.Press the on/off button,
the initial touch screen displays as below.
Press the power button.
in the chair.Rest your head on
the back .
Press the "AIR" button to display the
you can use to select air pressure off and press
Air pressure
Circulation
Shoulder air pressure
Hand air pressure
Feet air pressure
Air pressure off
Air Pressure Programs
In Preparation
26
Air Pressure Programs
After selecting the preferred massage combination,
the screen displays the manual air pressure program
currently in the massage.
To adjust the pressure strength, press can adjust the
pressure strength of 7 levels of the initial strength preset to "3".
Air pressure strength
Remaining time
The inflated state of air pressure
When adjust pressure, press "menu" button to adjust
Use the button to choose function, and press
"OK" button.
Turn on or off "foot roller" using to adjust ; The original
default is off.
Turn on or off "Pulsation" using to adjust ; The original
default is "off "
Turn on or off "stretch" using to adjust, The original
default is "off ".
automatically return back to the storage position.
After use, please turn off the power switch.
and start the massage
Attention
Be sure to turn off the power switch
after use to prevent accidents
caused by children's misuse of the
remote control.
Massage mode
Air pressure
Body relaxation
Foot roller
Pulsation
Stretch
Function adjustment
Bluetooth
Heat
off
on
off
off
on
27
1. Bluetooth
Turns on bluetooth on the phone, connects to the bluetooth name
EW-16007,
and the music played by the mobile phone player will be played through
the voice box of massage chair.
2. Timing
Entering the main page, press the OK key to select the desired time.
Available duration types： (5min, 10min, 15min, 20min, 25min and 30min).
Stop the massage halfway
The massage rollers will return to the storage position.
The massage rollers will stop at the current position.
Press ON/OFF
Press PAUSE
Other Functions
28
Cleaning Instructions
Cleaning the Chair Synthetic Leather
Wipe off the synthetic leather with a soft dry cloth.
1. Soak a soft cloth into a solution of 3% to 5% neutral
detergent and hot water. Wring it out.
2. Wipe the surface of the synthetic leather with the moist
soft cloth.
3. Wipe the detergent residue off of the chair with a soft
cloth that has been soaked in clean water and wrung out.
4. Allow the synthetic leather to air dry on its own.
fficult to remove with the method above,
soak a piece of melamine foam into a neutral detergent and
use it to wipe the product.
Do not dry the surface using a hairdryer.
rface of the synthetic leather,
be careful when wiping the product with denim or colored
cloth.
Do not clean the product with chemicals such as thinners,
gasoline and alcohol.
When using a leather maintenance product (i.e. cleaning
cloths) sold on the market, follow its directions for use.
If the synthetic leather is very dirty, try the method below.
Cleaning and Storage
29
Cleaning the plastic parts
1. Soak a piece of soft cloth in hot water or neutral detergent
mixed with hot water, wring it out and wipe the plastic parts.
Do not clean the product with chemicals such as thinners,
gasoline and alcohol.
2. Wipe residue away with a clean soft cloth that has been
soaked in clean water and wrung out.
Wring the cloth out thoroughly before using it to wipe the
remote controller.
3. Let the plastic parts air dry.
30
Cleaning the cloth parts
Remove the foot cloth covers from the chair
Hand wash and let it air dry
Re-attach the foot cloth covers to the chair
Storage
After wiping off stains and dust, store the chair in a dry place.
If not in use for a long time, please put on a protective cover
to prevent the dust.
Note:Do not leave in direct sunlight for a long time. Do not
place the chair near high temperature places such as heaters,
stoves to avoid discoloration and deterioration.
Removeable washable
cloth cover
31
Never disassemble, repair or modify the chair without
permission. This may cause sparks or injuries due to
abnormal operation.
During the massage, the following sounds or feelings are
caused by the structure, they are not abnormal, and they’ll
have no effect on the service life.
ers moving up and down.
ers and chair cover (especially
when kneading massage).
ular massage (especially when
moving from the shoulder to the back).
Due to the different ways of applying force to the massage
rollers during kneading, tapping and circular massage, the
massage speed may change.
fferent massage speeds cause different sounds.
In the automatic program, the sound of the massage rollers
automatically adjusted forward and backward for matching
the user's body shape (cooing).
ation during air pressure
massage.
when lifting the reclining chair.
ers have different heights.
(Due to the massage design of alternating left and right
tapping, it is inevitable that the height of the massage rollers
is different, which is not a malfunction.)
Troubleshooting
32
When an abnormal page appears on
or the page will be closed after 10s.
When the above measures still do not work, please turn off
the power and unplug the power plug, then consult the seller.
Fault
Phenomenon
Massage Chair
does not
respond
Massage Chair
pause or stop
sometimes
(Controller
doesn’t work
properly)
The backrest
cannot be
declined or
lifted
Does the power plug come off?
Does the chair's back rest
against a wall or other object?
Does the power plug come off?
Does the chair's back rest
against a wall or other object?
Is excessive force placed on
the chair? （To ensure safety,
when the massage rollers
receive abnormal external
force, the massage chair will
automatically activate the
safety device to stop all
massage functions.）
Insert the power plug into socket.
Insert the power plug into socket.
Move the massage chair to
ensure there is adequate
space around it.
Turn on the power switch.
Move the massage chair to
ensure there is adequate
space around it. Turn off the
power switch below the
back of the seat, and then
turn it on again.
Leave the chair, turn off the
power switch, then turn it
on again. Select a function
and re-start.
Is the power switch below
the back of the seat turned off?
Fault Cause
Troubleshooting
33
Maintenance
If you haven't
used it for
many years,
be sure to
ask for
maintenance
before use
Check if the following
phenomena occur?
Burnt smell
The power cord
and plug are
abnormally hot
Intermittent power
when moving the
power cord
Other anomalies
To prevent malfunctions
or accidents,turn off the
power and unplug the
power plug. Be sure to
entrust a dealer to
inspect and repair it.
Stop
Using
Zero Gravity Massage Chair
EW-16007
※This massage chair must not be used with voltages other than the rated voltage.
Product name
Product model
Massage rollers speed
Rated
voltage
time
power
kneading
tapping
3 levels
3 levels
Auto-timer
Seat adjustable angles
Size
Product weight
15min preset; 5min,10min,15min, 20min,
25min,30min can be adjustable
7 levels
7 levels
Air pressure massage intensity
Arm air pressure massage intensity
Backrest
footrest
standing
lie down
About 106° ~ 132°
About 0° ~ 46°
L*W*H 63*32*47 inch / 160*81*119 cm
L*W*H 71*32*42.5 inch / 180*81*108cm
287 lbs/130kg(G.W) | 231lbs/105kg(N.W)
120V~ 60Hz
15min
230W
Maintenance
Product specification
34
Welcome to visit our website and purchase our quality products!
We would like to extend our hear�elt thanks to
all of our customers for taking �me to assemble
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35
Costway Massage Chair Customer Warranty
Costway products include the following warranty:
This Costway massage chair has a three-year warranty for both parts and
labor.
Costway customer service will not issue Return Material Authorizations
(RMAs) for products due to buyer’s remorse. RMAs will be issued only
when product has quality problem. Costway products will be either
repaired by the customer or by an in-home technician.
Service And Technical Support:
Customers can contact Costway's customer service department at
213-401-2666 at any time Monday through Friday or via email at
topsupport@costway.com for warranty or service issues.
Customers are required to provide dated proof of purchase (sales receipt)
when they contact Costway service department regarding a repair.
A Costway customer service representative will attend to most customer
inquiries, however, in some cases, when necessary, a technical service
specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Costway
customer service will verify that the unit has failed and provide
instructions for repairing a unit. All applicable repairs, parts, shipping,
handling, local tax, and a "per incident" fee will be charged for
non-warranty repairs.
You can visit www.costway.com and
www.costway.ca for the latest terms
and pricing depending on the type of issue or incident.
Proof of purchase (sales receipt) is required for all warranty repairs or
service.
Extended Warranties:
Costway offers extended warranty programs to enhance ownership of
Costway products.
Extended warranty provides: A maximum 2-year limited repair or
replacement massage chair warranty with on-site service in certain
areas.
Please visit www.costway.com and
www.costway.ca for the latest terms
for extended warranties.
Product Repairs
Many Costway product repairs may be performed by the customer in
their own home with parts and instructions supplied by Costway, such as
remote controller replacements that don't require a technician.
Customers may contact Costway's customer service department at
topsupport@costway.com for warranty or service issues.
Floor Models and Demonstration Units have a prorated warranty period
that begins the day the model is placed on the floor and connected to an
electrical outlet by the retail partner. Proof of purchase (sales receipt) is
required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a "per incident" rate.
Warranty Coverage Period: Warranty coverage begins on the date of
customer purchase. Proof of purchase (sales receipt) is required for all
warranty repairs. The warranty period is measured by continuous
calendar days based on a seven-day week.
Field Service: The Costway customer service department will diagnose
the problem and schedule an authorized service provider to repair a
chair in the customer's residence. If the area is not covered by Costway
official or authorized service provider, after the Costway service team
diagnose the problem and provide approval, customers may find their
own qualified technician. Customers will be reimbursement once an
invoice and proof of the technician’s qualifications are submitted to the
Costway customer service department. The value of reimbursement
should not exceed the cost of a Costway official or authorized service
provider.
Parts: All parts deemed necessary for repairs will be shipped to the
customer at no charge.
CUSTOMER WARRANTY LIMITATIONS AND EXCLUSIONS
Warranties are not valid in certain areas. Invalid areas in Canada: NT, NU,
YT.
Postcodes start with A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V,
V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, Y1A.
Invalid areas in US: Alaska, Hawaii, Puerto Rico, and Guam.
The warranty only applies to Costway products and does not include any
accessories or enhancements.
Field service requires pre-approval and must be performed by qualified
technicians. Costway official and authorized field service is only available
in certain areas. Please visit www.costway.com and
www.costway.ca for
the latest information regarding authorized field service.
Softening of foams and filling composites in pillows, pads, and memory
foam occurs naturally and does not constitute a defect under this
warranty.
Fading, wear, and piling of fabrics occurs naturally and does not
constitute a defect under this warranty.
Natural markings, grain, and dye variations in leather do not constitute a
defect under this warranty.
Warranties do not cover any loss or damage resulting from improper
installation, unauthorized repairs or modifications, improper use of
electrical/power supply, loss of power, dropped products, a malfunction
of or damage to an operating part from failure to provide manufacturer's
recommended maintenance, transportation damage, theft, abuse,
misuse, neglect, vandalism, or environmental conditions (fire, floods,
rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or exposure to
other weather conditions), loss of use during the period the product is at
a repair facility, or otherwise awaiting parts or repair.
Damage due to shipping and handling does not constitute a defect under
this warranty.
Under no circumstance shall Costway or its representatives be liable for
indirect, consequential, or incidental damages (including damages for
lost profits, business interruption, bodily injury, medical harm, and the
like), even if any party has been advised of the possibility of such
damages.
Warranties are non-transferable and shall be in lieu of any other
warranty, express or implied, including but not limited to any implied
warranty or merchant ability or fitness for particular use.
Costway's sole liability and the purchaser's exclusive right shall be for the
repair, or at Costway's option, for the replacement of defective part.
Notwithstanding the above, if replacements parts for defective materials
are not available, Costway reserves the right to make substitutions in lieu
of repair or replacement.
All warranties begin on the date of purchase; no allowance or extension
is offered for delivery and/or installation.
Warranties do not apply to rental, business, commercial, institutional, or
other non-residential users.
Extended Warranty
LIMITED REPAIR OR REPLACEMENT MASSAGE CHAIR WARRANTY WITH
ON-SITE SERVICE
If you have a warranty or product question, please contact Costway's
support team at 213-401-2666 at any time Monday through Friday, or via
email at topsupport@costway.com.
In the event you detect and report a defect in the workmanship or
material of the Equipment, during the Service Period, then the
Administrator shall provide the services hereinafter described.
Your purchase of the Extended Warranty shall constitute your
acceptance to the terms of this Limited Warranty including the
indemnification provisions.
1) DEFINITIONS - For the purpose of this Limited Warranty, the following
terms shall have the following meanings:
(1) "Equipment" shall mean a Costway product or system;
(2) "Customer" shall mean only the residential end-user of the
Equipment who is the original purchaser of the equipment from the
Distributor, from an authorized reseller.
(3) Usages of "you" or "your" refer to the Customer;
(4) "Commencement Date" shall mean the date on which the Equipment
is first purchased by a Customer from the Distributor or from an
authorized reseller;
(5) "Service Period" shall mean the period commencing on the
Commencement Date;
(6) "Administrator" shall mean Costway. Usage of "we," "us," or "our"
shall mean the Administrator. You may contact the Administrator if you
have questions regarding this coverage. We can be reached by phone at
213-401-2666.
2) COVERAGE - During the Service Period, we will repair or replace, at
our sole discretion, any defective Equipment. We will return the
Equipment to a properly functioning state. To obtain such service, you
must be able to provide us with the original, dated proof of purchase
(sales receipt) for the Equipment. This Limited Warranty extends only to
Customers. Only our representatives may perform repairs on the
Equipment under this Limited Warranty. Replaced parts shall be covered
under this Limited Warranty for the remainder of the Service Period or
for thirty (30) days, whichever is longer. We will provide on-site service
as necessary on regular workdays. Submission of the Extended Warranty
Card form is not a condition precedent to obtaining service under this
Limited Warranty. If a particular replacement part is not available from
the manufacturer, we will make reasonable efforts to locate a compatible
replacement part. If we are unable to locate a compatible part, we may
replace your Equipment with a similar product. Under no circumstances
shall the retail replacement value exceed the original net price paid for
the Equipment. In the event you choose not to accept a replacement for
your Equipment, we shall no longer be responsible for making repairs
under this Limited Warranty.
3) EXCLUSIONS - This Limited Warranty does not include service needed
on Equipment as a result of any of the following:
(1) Installation, set-up, moving, or relocation from the originally
installed location;
(2) Cosmetic changes, tears, or failure of fabrics, woods, foam, pads,
plastics, upholsteries, exterior coverings, and damages and changes
resulting from normal wear and tear;
(3) Negligence, misuse, abuse, improper maintenance, electrical
disturbances and power surges, acts of nature, or work, attachments,
additions, alterations, or modifications by persons other than authorized
Administrator service providers;
(4) Failure by the Customer to use a high-quality surge protector during
the entire Service Period; (5) Improper operating environments;
(6) Any problem not involving a defect;
(7) Damage or malfunction whatsoever caused by an animal or pet;
(8) Damage or malfunction whatsoever caused by liquids of any kind;
(9) Rental, business, commercial, institutional, or other non-residential
use;
(10) Unnecessary service requirement. If no problem is found upon
diagnosis by us or any other third party, you may be charged our
standard rate for shipping costs and parts;
(11) Dropped products or components (including remote controls);
(12) Use of any item with the Equipment that is not designated for use
with the Equipment; and
(13) Field service requires pre-approval and must be performed by
Costway's authorized field service personnel. Field service is only
available in certain areas. Please visit www.costway.com and
www.costway.ca for the latest information regarding field service.
4) YOUR RESPONSIBILITIES - You shall:
(1) Operate the Equipment in an environment meeting the
requirements delineated in the Equipment's owner manual and other
provided instructions;
(2) Protect the supply of electricity to the Equipment through the use a
high-quality surge protection device;
(3) Permit no work on the Equipment except by our authorized service
providers;
(4) Have an adult representative present whenever we provide support
services;
(5) Perform telephone or email diagnostic procedures as requested by
us;
(6) Safeguard and return (at our expense) all replacement parts shipped
to you. Either the part to be replaced or the replacement part or item
shipped to you must be returned to the Distributor upon request.
5) EXCULPATION AND INDEMNIFICATION - Our maximum liability under
this Limited Warranty is limited to the cost of repairing or replacing
defective Equipment. We shall not be liable to you for incidental and
consequential damages. Under no circumstances shall you or anyone
else ever be deemed to be a third-party beneficiary of the agreement.
We shall not be liable for, and you hereby indemnify and hold us and
every authorized service provider innocent from, any and all loss,
damage, claim, or cause of action, direct or indirect, incidental or
consequential, occurring to you, or to the employees or agents of you, or
to any other third party, or to the property of any of the foregoing, which
may arise as a result of any defect covered by this Limited Warranty or as
a result of any service performed under this Limited Warranty.
Exclusions:
- Any malfunction that is caused by circumstance beyond Costway's
control.
- Damage or malfunction resulting from misuse or abuse including, but
not limited to, damage from liquids of any kind, transit, shipping,
relocation damage, incorrect voltage, operation contrary to what is
detailed in the Owner's Manual, modification or repair by the user, use
by anyone (whether the product is open or stowed) over weight capacity,
or any use by more than one person at a time, outdoor usage, and any
flood, fire, or other Acts of God.
- Normal wear and tear and all cosmetic damage to fabric or other
exterior parts of the chair.
- Under no circumstances whatsoever shall Costway be liable for special,
incidental, or consequential damages.
- Rental, business, commercial, institutional, or other non-residential use
