THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE.
EN
DE
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PL
With your inspiring rating, COSTWAY will be more consistent to offer you EASY
SHOPPING EXPERIENCE, GOOD PRODUCTS and EFFICIENT SERVICE!
Mit Ihrer inspirierenden Bewertung wird COSTWAY konsistenter sein, um Ihnen EIN
SCHÖNES EINKAUFSERLEBNIS, GUTE PRODUKTE und EFFIZIENTEN SERVICE zu
bieten!
Avec votre évaluation inspirante, COSTWAY continuera à fournir une EXPÉRIENCE
D’ACHAT PRATIQUE, des PRODUITS DE QUALITÉ et un SERVICE EFFICACE !
Con su calificación inspiradora, COSTWAY será más consistente para ofrecerle
EXPERIENCIA DE COMPRA FÁCIL, BUENOS PRODUCTOS y SERVICIO EFICIENTE.
Con la tua valutazione incoraggiante, COSTWAY sarà più coerente per offrirti
ESPERIENZA DI ACQUISTO FACILE, BUONI PRODOTTI e SERVIZIO EFFICIENTE!
Dzięki twojej opinii COSTWAY będzie mógł oferować jeszcze WYGODNIEJSZE
ZAKUPY, LEPSZE PRODUKTY i SPRAWNIEJSZĄ OBSŁUGĘ KLIENTA.
Massage Chair
JL10021WL-BN
USER’S MANUAL
US office: Fontana UK office: Ipswich AU office: Truganina
DE office: Hamburg
FR office: Saint Vigor d'Ymonville
PL office: Gdańsk
This massager has been rigorously tested and confirmed to be
safe and reliable. To ensure that you can use this massager
correctly, please read this product manual carefully. Please
keep it nearby so that you can read it at any time.
SAFETY
PRECAUTIONS
1. People with the following conditions should consult their
physician before using the product:
• Who uses a medical electronic device, which is embedded in the
body, such as a pacemaker.
• Who suffers from heart disease.
• Who suffers from backbone disease.
• Who is suffering from bone fragility, especially on the backbone.
• After surgery.
• Who is pregnant, after delivery or in a period of monthly illness.
• Who suffers from malignant tumors.
• Who is suffering from osteoporosis.
• who is suffering from skin disease or affection.
• Who is undergoing medical treatment or feels some physical
abnormality previously or is being treated now.
• Who has some abnormality or deformity of limbs or backbone.
02
• Who has backbone problems or injuries due to illness or accident.
Note: Never massage the swollen or inflamed parts of the body.
2. Do not let water enter the product or splash the surface of the
product.
3. Water contact with electricity is dangerous. Do not leave the
product in a humid environment (such as in bathroom or shower
room or next to swimming pool).
4. Before connecting the product to the power supply, make sure
the product voltage and supply voltage are the seam.
5. If the plug, power cord or product itself is damaged, do not use
the product.
6. In order to prevent the risk of electric shock, do not open the
product outer casing.
7. Product is not intended for use by the disabled, sensory or
mental impaired (including children), unless there is supervision or
guidance by the people responsible for their safety when they use
the product.
8. If the product or the power cord is damaged, in order to avoid
danger, do not try to repair the product. This must be handled by
specialist/technician.
9. Children should not use the product. They should be under
supervision to ensure that they will not treat the product as a toy.
10.If unusual sound or noise is being heard from the product, turn
off the product and immediately disconnect the power connection.
Please contact us.
11. Do not use the product if cover is damaged or if there is a
mechanical or electronic failure. You should contact us.
12. Only place the product in accordance with the instructions in
this user manual.
3. Wipe with a dry cloth to clean the chair, remote controller and
power cord.
4. Do not use a damp cloth or detergent.
1. Unplug the plug from the power socket.
2. Store the product in a cool dry place away from sunlight.
3. Do not put a heavy weight load on the product.
If the cover is damaged or there is any mechanical failure, please
stop using the product. Contact us immediately.
PRODUCT
SPECIFICATIONS
Project Name
Name of Product
Type of Product
Power lnput
Power Consumption
Box Dimension
Net / Gross Weight
Specification Description
Massage Chair
JL10021WL-BN
120V, 60Hz
100w
1188(L)x828(W)x1175(H)mm
156LBS/201LBS
13. Do not use the product in humid conditions and high
temperature environment or beside hot objects such as heaters,
stoves.
14.Do not apply medical or cosmetic cream on the product or on
your body before or when using the product.
15. When massaging around or near the neck, take care of the
movement of rollers and refrain from using excessive intensity.
16. Do not destroy, bend, stretch, twist or tie the power cord.
Damaged power cord can cause fire or electric shock.
17. Do not use the product on bare skin.
18. Recommended usage time for an individual is within 30 minutes
a day.
19. The maximum capacity is 220lbs. If it is over 220lbs, permanent
damage to the product would be resulted.
20. Always keep the product clean and never insert any object into
the gaps on and around the product.
21. The product is designed for household use only.
22. Do not stand, sit or jump on the calf-rest when the product is in
use to prevent any injury or damage. 23. Do not attempt to stand
on the backrest and armrest to prevent any injury to person.
Warning:
• Who should avoid using this product: those who are physically,
sensory, or mentally impaired, or who lack experience and
knowledge. Unless they are supervised or directed by the person
responsible for their safety regarding the use of this product.
• Children should be supervised to ensure that they cannot play
with the massage chair.
CARE &
MAINTENANCE
Cleaning
1. Do not use steel wool, abrasive cleaning agents or corrosive
liquids (such as gasoline or acetone) to clean the product.
2. Unplug the plug from the power socket.
Problem Possible Cause Suggestion
The product
does not
work
The product has just
finished its 15-min auto
timer session and has
automatically switched to
standby mode.
lf you want another
session, press the On/Off
button again.
You may have used the
product continuously for
more than 45 minutes and
the overheat protection
has been activated.
An excessive load has been
applied on the product.
Reduce the excess and
start again.
Unplug the product and let
it cool down for 60
minutes before you use it
again.
The product
is abnormally
warm
Noise can be
heard from
the product
The product is likely to be
overused.
Unplug the product and let
it cool down before using
it again.
Noise is made by the
mechanical parts of the
product.
This is normal and does
not mean that the product
is faulty.
• If the power cord is damaged, it must be replaced with a
dedicated cord or a special component purchased from its
manufacturer or service department.
• The surface of the appliance is hot, and people who are not
sensitive to heat must use caution.
PRODUCT
DESCRIPTION
Headrest
Backrest
Seat
Leg
This page summarises the most common problems you would
encounter with the product.
If you are unable to solve the problem with information below,
please contact us immediately.
TROUBLE -
SHOOTING
Problem Possible Cause Suggestion
The product is not plugged
in properly.
The product
does not
work
Ensure the voltage on the
product corresponds to the
local mains voltage and
then plug in again. Then
press on the power switch.
1) Press the On/Off button to
disable all functions before putting
the remote controller into the
controller pocket.
2) Turn off the power switch ( to "O"
) located at the back of the chair.
3) Remove plug from power socket.
• Please do not pull on the power
cord to remove the plug.
2. After use
Auto Programme
Press this button to choose from 4 Auto Programmes: Energy,
Recovery, Relax and Sleep.
Heating/Foot roller
Short press: Turn on/off the Foot roller function.
Long press: Turn on/off the Heating function.
Air Pressure
Air Pressure: weak, medium and strong three adjustable
massage modes.
Spot Massage
Spot massage can be selected when needed. This function is
applicable to manual programme.
(Mechanism) Up / Down
Press and hold this button to adjust the up / down of the
massage mechanism during spot massage.
(Backrest) Raise / Recline
Press this button to raise or recline the backrest. Press again
to stop.
Manual Programme
Press this button to select from 3 manual programmes:
Kneading, Tapping and Shiatsu. By pressing this button again,
the programme will be disabled.
3D Open
Enable/disable the 3D massage function.
Massage chair movement
L -Massage Track
Massage roller
mechanism
Massage Ball
Rear View
REMOTE CONTROLLER
On/Off Button
Zero gravity
3D Open
Heating
/Foot roller
Air Pressure
Auto Programme
Manual Programme
Spot Massage
(Mechanism) Up
(Mechanism) Down
(Backrest)
Raise
(Backrest)
Recline
On/Off Button
Press once to enter standby mode. Press the button again to
stop current massage function and return to standby mode.
Zero gravity mode
Press this key, similar to space zero gravity state, let the
body in a natural and comfortable state, release physical and
mental pressure.
Power Switch
Main Power
Socket
1)Remove the carton.Take out
the chair.
2)Install the pillow and
backrest cover.
• Allow sufficient space around the
chair for reclining purposes.
• To avoid damage to the floor and to
reduce noise, please put a rug under
the chair.
• Make sure that there is no barrier
at the front and the back of the chair.
• Please do not put the chair on wet
or uneven floor.
• To avoid signal interference, please
place the chair 3.3 feet away from TV
and radio.
PREPARATION
FOR USE
2. Place the chair in an open area
Warning:
Do not put the power cord under the chair! Beware of damaging the
power cord while moving the chair!
1) As illustrated, push the backrest
downwards and tilt chair on to its
wheels at a 45° angle.
2) Slowly push and move the chair to
the desired location.
3) Lower the chair slowly and
smoothly until it is fully flat on the
ground.
Warning:
• Do not move the chair when occupied or in use.
• Moving the chair may cause damage to the floor. Floor protection
is recommended (e.g. rugs or carpet).
• Do not drop or suddenly let go of the chair when moving as it may
damage the chair.
• Two persons are recommended when moving the chair and extra
care is required.
3. Move the chair
Costway Massage Chair Customer Warranty
Costway products include the following warranty:
This Costway massage chair has a three-year warranty for both parts and
labor.
Costway customer service will not issue Return Material Authorizations
(RMAs) for products due to buyer’s remorse. RMAs will be issued only
when product has quality problem. Costway products will be either
repaired by the customer or by an in-home technician.
Service And Technical Support:
Customers can contact Costway's customer service department at
213-401-2666 at any time Monday through Friday or via email at
topsupport@costway.com for warranty or service issues.
Customers are required to provide dated proof of purchase (sales receipt)
when they contact Costway service department regarding a repair.
A Costway customer service representative will attend to most customer
inquiries, however, in some cases, when necessary, a technical service
specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Costway
customer service will verify that the unit has failed and provide
instructions for repairing a unit. All applicable repairs, parts, shipping,
handling, local tax, and a "per incident" fee will be charged for
non-warranty repairs.
You can visit www.costway.com and www.costway.ca for the latest terms
and pricing depending on the type of issue or incident.
Proof of purchase (sales receipt) is required for all warranty repairs or
service.
Extended Warranties:
Costway offers extended warranty programs to enhance ownership of
Costway products.
Extended warranty provides: A maximum 2-year limited repair or
replacement massage chair warranty with on-site service in certain
areas.
Please visit www.costway.com and www.costway.ca for the latest terms
for extended warranties.
Product Repairs
Many Costway product repairs may be performed by the customer in
their own home with parts and instructions supplied by Costway, such as
remote controller replacements that don't require a technician.
Customers may contact Costway's customer service department at
topsupport@costway.com for warranty or service issues.
Floor Models and Demonstration Units have a prorated warranty period
that begins the day the model is placed on the floor and connected to an
electrical outlet by the retail partner. Proof of purchase (sales receipt) is
required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a "per incident" rate.
Warranty Coverage Period: Warranty coverage begins on the date of
customer purchase. Proof of purchase (sales receipt) is required for all
warranty repairs. The warranty period is measured by continuous
calendar days based on a seven-day week.
Field Service: The Costway customer service department will diagnose
the problem and schedule an authorized service provider to repair a
chair in the customer's residence. If the area is not covered by Costway
official or authorized service provider, after the Costway service team
diagnose the problem and provide approval, customers may find their
own qualified technician. Customers will be reimbursement once an
invoice and proof of the technician’s qualifications are submitted to the
Costway customer service department. The value of reimbursement
should not exceed the cost of a Costway official or authorized service
provider.
Parts: All parts deemed necessary for repairs will be shipped to the
customer at no charge.
CUSTOMER WARRANTY LIMITATIONS AND EXCLUSIONS
Warranties are not valid in certain areas. Invalid areas in Canada: NT, NU,
YT.
Postcodes start with A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V,
V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, Y1A.
Invalid areas in US: Alaska, Hawaii, Puerto Rico, and Guam.
The warranty only applies to Costway products and does not include any
accessories or enhancements.
Field service requires pre-approval and must be performed by qualified
technicians. Costway official and authorized field service is only available
in certain areas. Please visit www.costway.com and www.costway.ca for
the latest information regarding authorized field service.
Softening of foams and filling composites in pillows, pads, and memory
foam occurs naturally and does not constitute a defect under this
warranty.
Fading, wear, and piling of fabrics occurs naturally and does not
constitute a defect under this warranty.
Natural markings, grain, and dye variations in leather do not constitute a
defect under this warranty.
Warranties do not cover any loss or damage resulting from improper
installation, unauthorized repairs or modifications, improper use of
electrical/power supply, loss of power, dropped products, a malfunction
of or damage to an operating part from failure to provide manufacturer's
recommended maintenance, transportation damage, theft, abuse,
misuse, neglect, vandalism, or environmental conditions (fire, floods,
rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or exposure to
other weather conditions), loss of use during the period the product is at
a repair facility, or otherwise awaiting parts or repair.
Damage due to shipping and handling does not constitute a defect under
this warranty.
Under no circumstance shall Costway or its representatives be liable for
indirect, consequential, or incidental damages (including damages for
lost profits, business interruption, bodily injury, medical harm, and the
like), even if any party has been advised of the possibility of such
damages.
Warranties are non-transferable and shall be in lieu of any other
warranty, express or implied, including but not limited to any implied
warranty or merchant ability or fitness for particular use.
Costway's sole liability and the purchaser's exclusive right shall be for the
repair, or at Costway's option, for the replacement of defective part.
Notwithstanding the above, if replacements parts for defective materials
are not available, Costway reserves the right to make substitutions in lieu
of repair or replacement.
All warranties begin on the date of purchase; no allowance or extension
is offered for delivery and/or installation.
Warranties do not apply to rental, business, commercial, institutional, or
other non-residential users.
Extended Warranty
LIMITED REPAIR OR REPLACEMENT MASSAGE CHAIR WARRANTY WITH
ON-SITE SERVICE
If you have a warranty or product question, please contact Costway's
support team at 213-401-2666 at any time Monday through Friday, or via
email at topsupport@costway.com.
In the event you detect and report a defect in the workmanship or
material of the Equipment, during the Service Period, then the
Administrator shall provide the services hereinafter described.
Your purchase of the Extended Warranty shall constitute your
acceptance to the terms of this Limited Warranty including the
indemnification provisions.
1) DEFINITIONS - For the purpose of this Limited Warranty, the following
terms shall have the following meanings:
(1) "Equipment" shall mean a Costway product or system;
(2) "Customer" shall mean only the residential end-user of the
Equipment who is the original purchaser of the equipment from the
Distributor, from an authorized reseller.
(3) Usages of "you" or "your" refer to the Customer;
(4) "Commencement Date" shall mean the date on which the Equipment
is first purchased by a Customer from the Distributor or from an
authorized reseller;
(5) "Service Period" shall mean the period commencing on the
Commencement Date;
(6) "Administrator" shall mean Costway. Usage of "we," "us," or "our"
shall mean the Administrator. You may contact the Administrator if you
have questions regarding this coverage. We can be reached by phone at
213-401-2666.
2) COVERAGE - During the Service Period, we will repair or replace, at
our sole discretion, any defective Equipment. We will return the
Equipment to a properly functioning state. To obtain such service, you
must be able to provide us with the original, dated proof of purchase
(sales receipt) for the Equipment. This Limited Warranty extends only to
Customers. Only our representatives may perform repairs on the
Equipment under this Limited Warranty. Replaced parts shall be covered
under this Limited Warranty for the remainder of the Service Period or
for thirty (30) days, whichever is longer. We will provide on-site service
as necessary on regular workdays. Submission of the Extended Warranty
Card form is not a condition precedent to obtaining service under this
Limited Warranty. If a particular replacement part is not available from
the manufacturer, we will make reasonable efforts to locate a compatible
replacement part. If we are unable to locate a compatible part, we may
replace your Equipment with a similar product. Under no circumstances
shall the retail replacement value exceed the original net price paid for
the Equipment. In the event you choose not to accept a replacement for
your Equipment, we shall no longer be responsible for making repairs
under this Limited Warranty.
3) EXCLUSIONS - This Limited Warranty does not include service needed
on Equipment as a result of any of the following:
(1) Installation, set-up, moving, or relocation from the originally
installed location;
(2) Cosmetic changes, tears, or failure of fabrics, woods, foam, pads,
plastics, upholsteries, exterior coverings, and damages and changes
resulting from normal wear and tear;
(3) Negligence, misuse, abuse, improper maintenance, electrical
disturbances and power surges, acts of nature, or work, attachments,
additions, alterations, or modifications by persons other than authorized
Administrator service providers;
(4) Failure by the Customer to use a high-quality surge protector during
the entire Service Period; (5) Improper operating environments;
(6) Any problem not involving a defect;
(7) Damage or malfunction whatsoever caused by an animal or pet;
(8) Damage or malfunction whatsoever caused by liquids of any kind;
(9) Rental, business, commercial, institutional, or other non-residential
use;
(10) Unnecessary service requirement. If no problem is found upon
diagnosis by us or any other third party, you may be charged our
standard rate for shipping costs and parts;
(11) Dropped products or components (including remote controls);
(12) Use of any item with the Equipment that is not designated for use
with the Equipment; and
(13) Field service requires pre-approval and must be performed by
Costway's authorized field service personnel. Field service is only
available in certain areas. Please visit www.costway.com and
www.costway.ca for the latest information regarding field service.
4) YOUR RESPONSIBILITIES - You shall:
(1) Operate the Equipment in an environment meeting the
requirements delineated in the Equipment's owner manual and other
provided instructions;
(2) Protect the supply of electricity to the Equipment through the use a
high-quality surge protection device;
(3) Permit no work on the Equipment except by our authorized service
providers;
(4) Have an adult representative present whenever we provide support
services;
(5) Perform telephone or email diagnostic procedures as requested by
us;
(6) Safeguard and return (at our expense) all replacement parts shipped
to you. Either the part to be replaced or the replacement part or item
shipped to you must be returned to the Distributor upon request.
5) EXCULPATION AND INDEMNIFICATION - Our maximum liability under
this Limited Warranty is limited to the cost of repairing or replacing
defective Equipment. We shall not be liable to you for incidental and
consequential damages. Under no circumstances shall you or anyone
else ever be deemed to be a third-party beneficiary of the agreement.
We shall not be liable for, and you hereby indemnify and hold us and
every authorized service provider innocent from, any and all loss,
damage, claim, or cause of action, direct or indirect, incidental or
consequential, occurring to you, or to the employees or agents of you, or
to any other third party, or to the property of any of the foregoing, which
may arise as a result of any defect covered by this Limited Warranty or as
a result of any service performed under this Limited Warranty.
Exclusions:
- Any malfunction that is caused by circumstance beyond Costway's
control.
- Damage or malfunction resulting from misuse or abuse including, but
not limited to, damage from liquids of any kind, transit, shipping,
relocation damage, incorrect voltage, operation contrary to what is
detailed in the Owner's Manual, modification or repair by the user, use
by anyone (whether the product is open or stowed) over weight capacity,
or any use by more than one person at a time, outdoor usage, and any
flood, fire, or other Acts of God.
- Normal wear and tear and all cosmetic damage to fabric or other
exterior parts of the chair.
- Under no circumstances whatsoever shall Costway be liable for special,
incidental, or consequential damages.
- Rental, business, commercial, institutional, or other non-residential use
