THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE.
USER'S MANUAL
JL10022WL-BN
Massage Chair
EN
DE
FR
ES
IT
PL
With your inspiring rating, COSTWAY will be more consistent to offer you EASY
SHOPPING EXPERIENCE, GOOD PRODUCTS and EFFICIENT SERVICE!
Mit Ihrer inspirierenden Bewertung wird COSTWAY konsistenter sein, um Ihnen EIN
SCHÖNES EINKAUFSERLEBNIS, GUTE PRODUKTE und EFFIZIENTEN SERVICE zu
bieten!
Avec votre évaluation inspirante, COSTWAY continuera à fournir une EXPÉRIENCE
D’ACHAT PRATIQUE, des PRODUITS DE QUALITÉ et un SERVICE EFFICACE !
Con su calificación inspiradora, COSTWAY será más consistente para ofrecerle
EXPERIENCIA DE COMPRA FÁCIL, BUENOS PRODUCTOS y SERVICIO EFICIENTE.
Con la tua valutazione incoraggiante, COSTWAY sarà più coerente per offrirti
ESPERIENZA DI ACQUISTO FACILE, BUONI PRODOTTI e SERVIZIO EFFICIENTE!
Dzięki twojej opinii COSTWAY będzie mógł oferować jeszcze WYGODNIEJSZE
ZAKUPY, LEPSZE PRODUKTY i SPRAWNIEJSZĄ OBSŁUGĘ KLIENTA.
US office: Fontana UK office: Ipswich AU office: Truganina
DE office: FDS GmbH, Neuer Höltigbaum 36, 22143 Hamburg, Deutschland
FR office: Saint Vigor d'Ymonville
PL office: Gdańsk
Safety Instructions
1. Please ensure you plug the massage chair into an appropriate electrical outlet.
2. Make sure the power plug is securely inserted into the electrical outlet to
reduce the risk of short-circuit or fire.
3. Always unplug the massage chair from the electrical outlet immediately after
use and before cleaning.
4. Do not use the massage chair outdoors or in direct sunlight or in places where
the humidity is high. This could cause fading or other damage to the upholstery.
5. If the power goes off during use, turn the power switch to the off position and
pull the power plug out from the socket to prevent damage from occurring when
the power is restored.
6. Never operate the massage chair if the power cord is wet or damaged.
7. Never plug/unplug the power cord from the socket with wet hands.
8. Close and continuous supervision by a responsible adult is necessary when the
chair is used by or near children or those with reduced physical, sensory or
mental capabilities.
9. Use this massage chair only for its intended purpose.
10. Do not use any parts that are not provided by the manufacturer.
11. Do not stand, sit or jump on the leg rest, backrest or armrests to prevent
damage or injury.
12. Do not place heavy objects on the chair.
13. Always keep the massage chair clean and never insert any object into the
gaps on or around it.
14. Do not move the massage chair by pulling on the power cord.
15. Ensure that there is no person, pet or obstacle behind the chair prior to use.
16. When you suffer from any kind of disease, surgery, condition or illness and
are unsure whether or not you should use the chair, seek medical advice before
use.
17. If you experience pain during use, stop using the massage chair.
18. Never massage swollen or inflamed parts of the body.
19. Excessive use of the massage chair could be harmful to the body.
20. Position the massage chair where it is safe from vermin which can chew wires
and damage the massage chair.
Please follow the safety precautions listed.
Product Maintenance
Never use scouring pads, abrasive cleaning agents or harsh chemicals to clean
the chair.
1. Unplug before cleaning the massage chair.
2. Use a soft, dry cloth for daily cleaning.
3. When needed, wipe the outside panels and fabric with a soft, damp cloth and
mild, soapy water then wipe with a dry cloth.
4. Clean the remote control with a dry cloth only.
Cleaning
1. Unplug the massage chair.
2. Wipe dust and stains and keep the chair clean.
3. Keep away from high moisture areas.
4. If not in use for a prolonged period, use a dust-proof cover.
Maintenance
1102
Features
Assembly of Massage Chair
Assembly of Leg Rest
1. Unpack the massage chair as shown on the carton.
2. Remove accessories and place aside.
Massage Chair
Pillow
Shortcut panel
Hip airbags
Calf massage
Foot massage
Speakers
Adjustable
shoulder airbags
L Track
Remote control
Massage rollers
Specifications
After Use
Troubleshooting & Specifications
If abnormal sounds or movements are observed, please power off the massage
chair by turning off the main power switch and removing the plug from the
electrical outlet. Please contact us for further assistance.
1. Press the power button to turn off the massage chair and return the remote
control to the holder.
2. Turn off the power switch.
3. Switch off the electrical power point.
Problem
The massage chair is
connected to power but is
not functioning
The remote control is
responding but the
massage chair is not
functioning
Both the remote
control and massage
chair are not
responding
Solution
The massage chair may have
automatically shut down due to
overheating protection. Please turn
off the power and allow the chair
to cool for 30-60 minutes.
Check to see if the plug is inserted
properly or if the power outlet is
functioning properly.
Check to see if the main power
switch is on.
The massage chair automatically
goes into idle mode when a
massage program is completed.
Press the power button again to
turn on the chair.
Description
Product Name
Rated Voltage
Rated Frequency
Rated Power Consumption
Carton Size
Weight
Specifications
Massage Chair
120V~
60Hz
200w
Net 257LBS
Gross 287LBS
0310
50.7"(L) x 32" (W) x 50" (H)
1290mm (L) x 816mm (W) x 1280mm (H)
The above diagram shows the two connection points to connect the leg section.
1. Place the pin shaft into the groove.
2. Connect holding bracket on both sides using screws provided.
The above diagram shows the location of the air and electric connectors and
steel brackets.
Groove Pin Shaft
Connection
Brackets
Shortcut Panel & After Use
Press to turn the heating on and off
ON/OFF button
Pause button
Automatic massage
Manual massage
Backrest up
Backrest down
Leg rest up
Leg rest down
1
Calf roller massage
1
Foot roller massage
2
Foot tapping massage
3
Zero gravity angle
1
Watch TV angle
2
Reading angle
3
Adjust leg rest
4
Adjust backrest
5
Increase massage time by 5 minutes
1
Massage time 10 minutes
2
Massage time 15 minutes
3
Massage time 20 minutes
4
Massage time 25 minutes
5
Massage time 30 minutes
6
Shoulder airbags
1
Arm airbags
2
All airbags
3
Hip airbags
4
Leg airbags
5
Foot airbags
6
Air intensity
7
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
Leg Massage
Angle Adjustment
Massage Time
Dynamic Squeeze/Air Selection
Touch and hold arrows to
adjust chair angle to your
desired position.
0904
Assembly of Remote Control Holder
3.Connect the two steel arms using the pin as shown above.
4.Join the air pipes.
5.Join the electric connector.
6.Once connected, place them in the zipped pocket on the side as shown.
R- shaped pin
Pin shaft
Shaft sleeve
Air pipes
Electric Connector
Functions
Remote Control
Select your desired Auto Program
1
Adjust the intensity of the massage
2
Scroll down for more programs
3
Select area to be massaged (see Targeted
Massage below)
1
Select location of massage
2
Select intensity of massage
3
Air selection
4
Select type of massage (Kneading, tapping,
kneading/tapping combined, shiatsu, rolling)
5
Full body massage
1
Upper body massage
2
Lower body massage
3
Targeted massage
4
Auto massage program
1
Custom massage program
2
Leg massage program
3
Angle adjustment
4
Massage time
5
Dynamic Squeeze massage program
6
Other (heating, Bluetooth music)
Language and sound settings
7
8
Home Screen
Auto Programs
Custom Manual Massage
Targeted Massage
Pause ON/OFF Time Home
Display screen
Backrest down
Leg rest down
Zero Gravity
Backrest up
Air compression massage
Manual massage
Massage
speed
Automatic
massage
ON/OFF
Pause button
Leg rest up
0508
Manual
1.Move the massage chair.
a. A minimum of two people are recommended to move the chair.
b. Push the backrest downwards and tilt chair onto its wheels at a 45° angle.
c. Slowly push and move the chair to the desired location.
d. Lower the chair slowly and smoothly until it is flat on the floor.
Warning:
· Do not move the chair when occupied or in use.
· Moving the chair may cause damage to the floor. Floor protection is
recommended.
· Do not drop or suddenly let go of the chair when moving as it may damage the
chair.
· A minimum of two able-bodied people are recommended when moving the chair
and extra care is required.
Connect the remote control holder using the screws provided, then cover them
with the cap provided.
Before Use
Wheels
2.Position the massage chair in your desired location.
Allow sufficient space around the chair for reclining.
Do not put the chair on wet or uneven floor.
To avoid signal interference, place the chair 39"(1m) away from TVs and radios.
3.Power the massage chair.
4.Bluetooth Connection.
Bluetooth pairing: Turn on the Bluetooth function on your phone or device and
search for “MusicStation_xxx” to pair.
Playing music: After Bluetooth pairing is connected, play music from your
mobile phone or connected device.
15.7" 6"
Warning:
Ensure the power cord does
not get caught under the chair.
ON/OFF
Safety Fuse
Power Plug
0706
Costway Massage Chair Customer Warranty
Costway products include the following warranty:
This Costway massage chair has a three-year warranty for both parts and
labor.
Costway customer service will not issue Return Material Authorizations
(RMAs) for products due to buyer’s remorse. RMAs will be issued only
when product has quality problem. Costway products will be either
repaired by the customer or by an in-home technician.
Service And Technical Support:
Customers can contact Costway's customer service department at
213-401-2666 at any time Monday through Friday or via email at
topsupport@costway.com for warranty or service issues.
Customers are required to provide dated proof of purchase (sales receipt)
when they contact Costway service department regarding a repair.
A Costway customer service representative will attend to most customer
inquiries, however, in some cases, when necessary, a technical service
specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Costway
customer service will verify that the unit has failed and provide
instructions for repairing a unit. All applicable repairs, parts, shipping,
handling, local tax, and a "per incident" fee will be charged for
non-warranty repairs.
You can visit www.costway.com and www.costway.ca for the latest terms
and pricing depending on the type of issue or incident.
Proof of purchase (sales receipt) is required for all warranty repairs or
service.
Extended Warranties:
Costway offers extended warranty programs to enhance ownership of
Costway products.
Extended warranty provides: A maximum 2-year limited repair or
replacement massage chair warranty with on-site service in certain
areas.
Please visit www.costway.com and www.costway.ca for the latest terms
for extended warranties.
Product Repairs
Many Costway product repairs may be performed by the customer in
their own home with parts and instructions supplied by Costway, such as
remote controller replacements that don't require a technician.
Customers may contact Costway's customer service department at
topsupport@costway.com for warranty or service issues.
Floor Models and Demonstration Units have a prorated warranty period
that begins the day the model is placed on the floor and connected to an
electrical outlet by the retail partner. Proof of purchase (sales receipt) is
required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a "per incident" rate.
Warranty Coverage Period: Warranty coverage begins on the date of
customer purchase. Proof of purchase (sales receipt) is required for all
warranty repairs. The warranty period is measured by continuous
calendar days based on a seven-day week.
Field Service: The Costway customer service department will diagnose
the problem and schedule an authorized service provider to repair a
chair in the customer's residence. If the area is not covered by Costway
official or authorized service provider, after the Costway service team
diagnose the problem and provide approval, customers may find their
own qualified technician. Customers will be reimbursement once an
invoice and proof of the technician’s qualifications are submitted to the
Costway customer service department. The value of reimbursement
should not exceed the cost of a Costway official or authorized service
provider.
Parts: All parts deemed necessary for repairs will be shipped to the
customer at no charge.
CUSTOMER WARRANTY LIMITATIONS AND EXCLUSIONS
Warranties are not valid in certain areas. Invalid areas in Canada: NT, NU,
YT.
Postcodes start with A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V,
V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, Y1A.
Invalid areas in US: Alaska, Hawaii, Puerto Rico, and Guam.
The warranty only applies to Costway products and does not include any
accessories or enhancements.
Field service requires pre-approval and must be performed by qualified
technicians. Costway official and authorized field service is only available
in certain areas. Please visit www.costway.com and www.costway.ca for
the latest information regarding authorized field service.
Softening of foams and filling composites in pillows, pads, and memory
foam occurs naturally and does not constitute a defect under this
warranty.
Fading, wear, and piling of fabrics occurs naturally and does not
constitute a defect under this warranty.
Natural markings, grain, and dye variations in leather do not constitute a
defect under this warranty.
Warranties do not cover any loss or damage resulting from improper
installation, unauthorized repairs or modifications, improper use of
electrical/power supply, loss of power, dropped products, a malfunction
of or damage to an operating part from failure to provide manufacturer's
recommended maintenance, transportation damage, theft, abuse,
misuse, neglect, vandalism, or environmental conditions (fire, floods,
rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or exposure to
other weather conditions), loss of use during the period the product is at
a repair facility, or otherwise awaiting parts or repair.
Damage due to shipping and handling does not constitute a defect under
this warranty.
Under no circumstance shall Costway or its representatives be liable for
indirect, consequential, or incidental damages (including damages for
lost profits, business interruption, bodily injury, medical harm, and the
like), even if any party has been advised of the possibility of such
damages.
Warranties are non-transferable and shall be in lieu of any other
warranty, express or implied, including but not limited to any implied
warranty or merchant ability or fitness for particular use.
Costway's sole liability and the purchaser's exclusive right shall be for the
repair, or at Costway's option, for the replacement of defective part.
Notwithstanding the above, if replacements parts for defective materials
are not available, Costway reserves the right to make substitutions in lieu
of repair or replacement.
All warranties begin on the date of purchase; no allowance or extension
is offered for delivery and/or installation.
Warranties do not apply to rental, business, commercial, institutional, or
other non-residential users.
Extended Warranty
LIMITED REPAIR OR REPLACEMENT MASSAGE CHAIR WARRANTY WITH
ON-SITE SERVICE
If you have a warranty or product question, please contact Costway's
support team at 213-401-2666 at any time Monday through Friday, or via
email at topsupport@costway.com.
In the event you detect and report a defect in the workmanship or
material of the Equipment, during the Service Period, then the
Administrator shall provide the services hereinafter described.
Your purchase of the Extended Warranty shall constitute your
acceptance to the terms of this Limited Warranty including the
indemnification provisions.
1) DEFINITIONS - For the purpose of this Limited Warranty, the following
terms shall have the following meanings:
(1) "Equipment" shall mean a Costway product or system;
(2) "Customer" shall mean only the residential end-user of the
Equipment who is the original purchaser of the equipment from the
Distributor, from an authorized reseller.
(3) Usages of "you" or "your" refer to the Customer;
(4) "Commencement Date" shall mean the date on which the Equipment
is first purchased by a Customer from the Distributor or from an
authorized reseller;
(5) "Service Period" shall mean the period commencing on the
Commencement Date;
(6) "Administrator" shall mean Costway. Usage of "we," "us," or "our"
shall mean the Administrator. You may contact the Administrator if you
have questions regarding this coverage. We can be reached by phone at
213-401-2666.
2) COVERAGE - During the Service Period, we will repair or replace, at
our sole discretion, any defective Equipment. We will return the
Equipment to a properly functioning state. To obtain such service, you
must be able to provide us with the original, dated proof of purchase
(sales receipt) for the Equipment. This Limited Warranty extends only to
Customers. Only our representatives may perform repairs on the
Equipment under this Limited Warranty. Replaced parts shall be covered
under this Limited Warranty for the remainder of the Service Period or
for thirty (30) days, whichever is longer. We will provide on-site service
as necessary on regular workdays. Submission of the Extended Warranty
Card form is not a condition precedent to obtaining service under this
Limited Warranty. If a particular replacement part is not available from
the manufacturer, we will make reasonable efforts to locate a compatible
replacement part. If we are unable to locate a compatible part, we may
replace your Equipment with a similar product. Under no circumstances
shall the retail replacement value exceed the original net price paid for
the Equipment. In the event you choose not to accept a replacement for
your Equipment, we shall no longer be responsible for making repairs
under this Limited Warranty.
3) EXCLUSIONS - This Limited Warranty does not include service needed
on Equipment as a result of any of the following:
(1) Installation, set-up, moving, or relocation from the originally
installed location;
(2) Cosmetic changes, tears, or failure of fabrics, woods, foam, pads,
plastics, upholsteries, exterior coverings, and damages and changes
resulting from normal wear and tear;
(3) Negligence, misuse, abuse, improper maintenance, electrical
disturbances and power surges, acts of nature, or work, attachments,
additions, alterations, or modifications by persons other than authorized
Administrator service providers;
(4) Failure by the Customer to use a high-quality surge protector during
the entire Service Period; (5) Improper operating environments;
(6) Any problem not involving a defect;
(7) Damage or malfunction whatsoever caused by an animal or pet;
(8) Damage or malfunction whatsoever caused by liquids of any kind;
(9) Rental, business, commercial, institutional, or other non-residential
use;
(10) Unnecessary service requirement. If no problem is found upon
diagnosis by us or any other third party, you may be charged our
standard rate for shipping costs and parts;
(11) Dropped products or components (including remote controls);
(12) Use of any item with the Equipment that is not designated for use
with the Equipment; and
(13) Field service requires pre-approval and must be performed by
Costway's authorized field service personnel. Field service is only
available in certain areas. Please visit www.costway.com and
www.costway.ca for the latest information regarding field service.
4) YOUR RESPONSIBILITIES - You shall:
(1) Operate the Equipment in an environment meeting the
requirements delineated in the Equipment's owner manual and other
provided instructions;
(2) Protect the supply of electricity to the Equipment through the use a
high-quality surge protection device;
(3) Permit no work on the Equipment except by our authorized service
providers;
(4) Have an adult representative present whenever we provide support
services;
(5) Perform telephone or email diagnostic procedures as requested by
us;
(6) Safeguard and return (at our expense) all replacement parts shipped
to you. Either the part to be replaced or the replacement part or item
shipped to you must be returned to the Distributor upon request.
5) EXCULPATION AND INDEMNIFICATION - Our maximum liability under
this Limited Warranty is limited to the cost of repairing or replacing
defective Equipment. We shall not be liable to you for incidental and
consequential damages. Under no circumstances shall you or anyone
else ever be deemed to be a third-party beneficiary of the agreement.
We shall not be liable for, and you hereby indemnify and hold us and
every authorized service provider innocent from, any and all loss,
damage, claim, or cause of action, direct or indirect, incidental or
consequential, occurring to you, or to the employees or agents of you, or
to any other third party, or to the property of any of the foregoing, which
may arise as a result of any defect covered by this Limited Warranty or as
a result of any service performed under this Limited Warranty.
Exclusions:
- Any malfunction that is caused by circumstance beyond Costway's
control.
- Damage or malfunction resulting from misuse or abuse including, but
not limited to, damage from liquids of any kind, transit, shipping,
relocation damage, incorrect voltage, operation contrary to what is
detailed in the Owner's Manual, modification or repair by the user, use
by anyone (whether the product is open or stowed) over weight capacity,
or any use by more than one person at a time, outdoor usage, and any
flood, fire, or other Acts of God.
- Normal wear and tear and all cosmetic damage to fabric or other
exterior parts of the chair.
- Under no circumstances whatsoever shall Costway be liable for special,
incidental, or consequential damages.
- Rental, business, commercial, institutional, or other non-residential use
