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en Trouble shooting
30
3Trouble shooting
Tr oubl e s hoot i ng
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
Notes
■ If “ appears on the display, press and hold the
button for the relevant cooking zone in order to read
the fault code.
■ If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
■ If a fault occurs, the appliance will not switch to
standby mode.
Display Possible cause Solution
None The power supply has been disconnected. Use other electrical appliances to check whether a short circuit
has occurred in the power supply.
The appliance has not been connected as shown
in the circuit diagram.
Ensure that the appliance has been connected as shown in the
circuit diagram.
Electronics fault. If you are unable to rectify the fault, inform the technical after-
sales service.
The displays flash. The control panel is damp or there is something
on it.
Dry the control panel or remove the object.
The Ù display flashes in the
cooking zone displays.
A fault has occurred in the electronics. To acknowledge the fault, briefly cover the control panel with
your hand.
”
The active carbon filter is saturated or the satura-
tion indicator lights up even though the filter has
been cleaned or replaced.
Change the filter and reset the filter saturation indicator. You can
find additional information about this in section ~ "Cleaning".
”ƒ
The electronics have overheated and have
switched off the affected cooking zone.
Wait until the electronics have cooled down sufficiently. Then
touch any symbol on the hob.
”…
The electronics have overheated and all of the
cooking zones have been switched off.
Ӡ + power level and audible
signal
There is hot cookware near the control panel.
There is a risk that the electronics will overheat.
Remove the cookware that is causing the problem. The fault dis-
play goes out shortly afterwards. You can continue cooking.
Ӡ and audible signal
There is hot cookware near the control panel.
The cooking zone has been switched off to pro-
tect the electronics.
Remove the cookware that is causing the problem. Wait a few
seconds. Touch any touch control. When the fault indicator goes
out, you can continue cooking.
”‚/”‡
The cooking zone has overheated and has been
switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently. Then
switch the cooking zone on again.
”‰
The cooking zone has been operating continu-
ously for an extended period.
The automatic safety cut-out function has been activated. You can
find additional information about this in section .
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect and outside of
the normal operating range.
Contact your electricity supplier.
—…‹‹
The hob is not connected correctly. Disconnect the hob from the mains. Ensure that the hob has been
connected as shown in the circuit diagram.
Do not place hot cookware on the control panel.
Customer service en
31
4Customer service
Cus t omer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
Product number (E no.) and production
number (FD no.)
When contacting our after-sales service, always quote
the product number (E no.) and the production number
(FD no.) of the appliance.
The rating plate bearing these numbers can be found:
■ On the appliance certificate.
■ On the front underside of the hob.
The product number (E no.) can be found on the glass-
ceramic hob. You can see the after-sales service index
(KI) and production number (FD no.) by going to the
basic settings. See section ~ "Basic settings".
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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