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49-3000353 Rev 3 31
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Improper dispensing
of softener or bleach
Dispenser clogged Monthly clean the dispenser drawer to remove buildup of
chemicals.
Softener or bleach is filled
above the max line
Make sure to have the correct amount of softener.
Dispenser drawer not
dispensing properly
Laundry detergent packet
placed in dispenser drawer
Laundry detergent packets should NOT be used in the
dispenser. They should only be added directly to the wash
basket following the manufacturer's directions.
Pump running while
Combo is not in use
Clog in sump drain Drain sump is detecting an undesired water fill level from a
potential open faucet. Shut off water valve and inspect water
valve for blockage. Ensure you have the latest updates for
your Combo available through the SmartHQ App.
Clothes take too long
to dry
Improper sorting Separate heavy items from lightweight items (generally, a
well-sorted washer load is a well-sorted dryer load).
Large loads of heavy fabrics
(like beach towels)
Large, heavy fabrics contain more moisture and take
longer to dry. Separate large, heavy fabrics into smaller
loads to speed drying time.
Lint filter is full Clean the lint filter after every 5th dry cycle.
Eco Dry is OFF or More Dry
is ON
By turning off Eco Dry and adding More Dry, the Combo will
dry clothes to a higher dryness level than what may be required.
Consider running with More Dry off. If you desire even shorter
time you can turn Eco Dry on in the menu. You may need
to
find the best conditions for your acceptable dryness level.
Time Remaining
changes or
inconsistent dry
times
The estimated time may
change when the sensors
detect that optimal dryness
has not been met
The time remaining in drying adjusts based on humidity
checks made by your smart Combo during the drying portion
of the cycle. You may notice these adjustments at the start of
drying, during drying or the final minutes of drying.
Type of load and drying
conditions
The load size, types of fabric, wetness of clothes and
the length and condition of the exhaust system will affect
drying times.
Clothes are
still damp even
though the Combo
completed the cycle
The Combo was paused
mid-cycle and never
restarted
The door may have been opened mid-cycle and the cycle
not restarted. A dry cycle must be re-selected to complete
the drying process.
Load was already dry except
for collars and waistbands
Start a TIMED DRY to dry damp collars and waistbands.
In the future, when drying a load with collars and
waistbands, choose More Dry.
This is normal Because your Combo dries clothes at a consistent
temperature in a sealed drum, they may not feel as dry or
as warm on first touch. Just take them out and they will
feel dry in a few seconds.
Clothes are wrinkled Letting items sit in the
Combo after cycle ends
Remove items when cycle ends and fold or hang
immediately, or use the Wrinkle Care option.
Overloading
Separate large loads into smaller ones. Load fewer
garments; manually increase time.
Combo continues to
tumble after display
says Complete
Wrinkle Care was selected Ensure Wrinkle Care option is not selected.
Water drips from
door when opened
Some residual water from
the dispenser drips down
into the gasket
Water from the dispenser may drip down into the gasket
when the door is first opened. This is normal. You may
want to wait a few seconds before retrieving clothes.
Heat generated by
the Combo
This is normal Some heat is generated by the sealed system located at
the top of the unit. This is normal operation.
Small items trapped
in the door that do
not dry
Items are plastered during
high speed spin or get pushed
between gasket and glass
Use a nylon mesh bag for small items that may become
trapped between the door glass and gasket and do not
fully dry.
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