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28 49-3000353 Rev 3
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Incomplete cycle or
timer not advancing
Automatic load
redistribution
Timer adds up to 3 minutes to cycle for each rebalance.
11 or 15 rebalances may be done. This is normal
operation.
Do nothing; the machine will finish the cycle.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure the Combo is not
sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a
plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain. Also,
ensure the drain hose is not inserted more than 7” into the
drain pipe.
Loud or unusual
noise; vibration or
shaking
Cabinet moving The Combo is designed to move 1/4” to reduce forces
transmitted to the floor. This movement is normal.
All rubber leveling legs are
not firmly touching the floor
Push and pull on the back right and then front left of your
Combo to check if it is level. If the Combo is uneven, or
rocks excessively during operation, adjust the rubber
leveling legs so they are all firmly touching the floor and
the lock nuts are tightened to the base of the Combo.
Unbalanced load Pause the Combo, open door and manually redistribute
load. To check machine, run rinse and spin with no load. If
normal, unbalance was caused by load.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
No power/Combo not
working or dead
The Combo is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or
reset breaker. The Combo should have a separate outlet.
Automatic self system
checks
First time the Combo is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your Combo. This is normal operation.
“Confirm H20 Supply
is ON” appears in
display
Water not entering the
Combo
See the Consumer Help Indicator section for details.
“Cycle Canceled
Draining” appears in
display
The Combo paused or
stopped
See the Consumer Help Indicator section for details.
“DOOR OPEN”
appears in display
Door not fully closed See the Consumer Help Indicator section for details.
“Check and Clean
Drain Pump Filter”
appears in display
Restriction in the drain area See the Consumer Help Indicator section for details.
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