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30 49-3000353 Rev 3
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Wrinkling Improper sorting Avoid mixing heavy items (like work clothes) with light items
(like blouses).
Overloading Load your Combo so clothes have enough room to move
freely.
Incorrect cycle Match cycle selection to the type of fabric you are washing
(especially for easy care loads).
Repeated washing in water
that is too hot
Wash in warm or cold water.
Grayed or
yellowed
clothes
Not enough detergent Use correct amount of detergent.
Not using HE (high
efficiency) detergent
Use only HE detergent.
Hard water Use hottest water safe for fabric.
Use a water conditioner like Calgon brand or install a water
softener.
Water is not hot enough Make sure water heater is delivering water at 120°–140°F
(48°–60°C).
Detergent is not dissolving
or using too much fabric
softener
Try a liquid HE detergent. Use less fabric softener.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Colored spots Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Dye transfer Sort whites or lightly colored items from dark colors.
Promptly remove wash load from the Combo.
Water
temperature
is incorrect
Water supply is improperly
connected
Make sure hoses are connected to correct faucets (HOT to
HOT and COLD to COLD).
House water heater is not set
properly
Make sure house water heater is delivering water at 120°–
140°F (48°–60°C).
Bad odor inside
your Combo
Combo unused for a
long time, not using HE
detergents or using too
much detergent
Regularly use a Dry cycle option.
In case of strong odor, you may need to run the Self Clean
cycle more than once.
Use only the amount of detergent recommended or adjust
SmartDispense to LOW.
Use only HE (high efficiency) detergent.
Always remove wet items from the Combo promptly after it
stops running.
If you choose to not use a Dry cycle option, leave the door
slightly open for the Combo to air dry. Close supervision is
necessary if this appliance is used by or near children. Do not
allow children to play on or in this appliance.
There is residual lint, etc. in
the drain pump filter which
should be cleaned
See the Care and Cleaning section on how to clean the
Pump Filter.
Drain hose pushed too far
down the drain
See the Installation Instructions section for proper
installation.
Detergent
begins to slowly
dispense into
tub
This is normal It is normal operation to see detergent leak on door gasket
about 20 seconds after filling the dispenser. Ensure the
dispenser drawer is fully closed.
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