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troubleshoot guide
nuwavenow.com
34 35
ENGLISH
nuwavenow.com
TROUBLESHOOT GUIDE
34 35
The NuWave Bravo
®
THE MANUFACTURER WARRANTS
The Bravo, including the Heavy-Duty Cooking Racks,
Ename Baking Pan, Enamel Broiler Rack, Chrome-
Plated Air Fry Basket, Pull-Out Crumb Tray, Temperature
Probe, and all electrical components, are to be free from
manufacturer defects.
All electrical components are warrantied for 1 year from the date
of purchase, under normal household use, and when operated
in accordance with the Manufacturer’s written instructions. The
Manufacturer will provide the necessary parts and labor to repair
any part of the Bravo at NuWave LLC Service Department. After
the expiration of the warranty, the cost of the labor and parts will
be the responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by
an unauthorized dealer or the serial number data plate is
removed or defaced. Normal deterioration of nish due
to use or exposure is not covered by this Warranty. This
Limited Warranty does not cover failure, damages or
inadequate performance due to accident, acts of God (such
as lightning), uctuations in electric power, alterations,
abuse, misuse, misapplications, corrosive-type atmospheres,
improper installation, failure to operate in accordance with
the Manufacturer’s written instructions, abnormal use or
commercial use. NuWave LLC reserves the right to void
the Limited Warranty, where allowable by law, for products
purchased from an unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: pay
for all services and parts not covered by the warranty; prepay
the freight to and from Service Department for any part or
system returned under this warranty; and carefully package the
product using adequate padding material to prevent damage in
transit. The original container is ideal for this purpose. Include
in the package the owner’s name, address, daytime telephone
number, a detailed description of the problem, and your “RGA
number.” (Call 1-877-689-2838) or email help@nuwavenow.
com to obtain the RGA number (Return Goods Authorization
number). Provide the cooking system model & serial number
and proof of date of purchase (a copy of the receipt) when
making claims under this warranty.
Error Message: Solution(s):
Prb1
Probe not connected to the unit. Plug the Bravo into
the appropriate power socket.
Prb2
The Probe target internal temperature is set higher
than set cooking temperature.
Prb3
Probe Short Circuit.
Contact Customer Service Department at 1-877-
689-2838 or help@nuwavenow.com.
Prb4
Probe sensor not detecting temperature increase.
Ensure the Probe is inserted into the food and the
food is in oven during cooking.
Er1
NTC Temperature Sensor overheated. Turn unit
off to cool. If the Bravo is not working after it cools
down, contact Customer Service.
Err1
NTC Temperature Sensor short circuit. Contact
Customer Service Department at 1-877-689-2838 or
help@nuwavenow.com.
Err2
NTC Temperature Sensor is open. Contact Customer
Service Department at 1-877-689-2838 or
help@nuwavenow.com.
Err8 A button may be jammed.
LIMITED WARRANTY
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