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troubleshoot guide
nuwavenow.com
32 33
ENGLISH
nuwavenow.com
TROUBLESHOOT GUIDE
32 33
The Bravo was engineered with an automatic shut-off feature to prevent
overheating during use. If the Bravo shuts off to cool itself down, an
odor may be detected. Unplug the unit and wait for it to completely cool
down. To prevent the Bravo from overheating, do not cook foods at
higher temperatures or longer times than recommended.
The Bravo does not work.
1. The Bravo is not plugged in. Did not press “ON/OFF”.
2. Insert the plug into an appropriate grounded power socket.
Press “ON/OFF”. If still not working, contact Customer Service
at 1-877-689-2838 or email help@nuwavenow.com.
The door to Bravo will not close completely.
1. Food item is too large. Oven racks or accessories are not
properly set in place.
2. Use smaller amounts of food to cook. Make sure Racks and
Pans are slid into place and pushed all the way to the back of
the unit.
The food is cooked unevenly.
1. Check cooking progress throughout. Turn or rotate as needed
to ensure even cooking.
Bake vs. Roast vs. Broil
1. Use Bake when cooking items that rise (e.g., cakes and
cookies). Use Roast for dense foods that are browned
throughout the cooking process. Use Broil to quickly brown or
crisp a food item.
The Crumb Tray will not slide back into position.
1. The Crumb Tray is not placed into the slot correctly. Something is
blocking the Tray from sliding into position.
2. Remove the Crumb Tray and clean away any food items that may
have accumulated in the back of the Bravo.
White smoke is coming out of the product.
1. You are cooking greasy foods. The Baking Pan or Broiler Rack
contains greasy residue from previous uses. When preparing
greasy ingredients in the unit, large amounts of oil can smoke.
The oil will produce white smoke. This will not affect the final
cooking effect. White smoke is caused by grease heating up on
the Cooking Racks, Baking Tray, Broiler Rack, Air Fry Basket,
and/or Crumb Tray.
2. Clean Cooking Racks, Ba king Tray, Broiler Rack, Air Fry
Basket, and/or Crumb Tray regularly between use.
The LED screen is blank.
1. The Bravo overheated and has shut itself down. No action was
taken after certain stages of cooking and unit shut down. Control
Panel not working correctly.
2. Unplug the Bravo and allow the unit to completely cool. Plug
back in and see if it is working. If the LED screen remains blank,
contact Customer Service at
1-877-689-2838 or email help@nuwavenow.com.
The Bravo is not heating.
1. Unit is unplugged. The Bravo has overheated. Heating elements
are not working.
2. Make sure the Bravo is plugged in. Make sure the unit is has
completely cooled. Plug in and see if unit comes up to correct
temperature. If unit continues to not heat up, contact Customer
Service at 1-877-689-2838 or email help@nuwavenow.com.
If the Bravo needs to be replaced or returned to the manufacturer,
contact Customer Service at 1-877-689-2838
or email: help@nuwavenow.com.
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