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14
2. Trouble Shooting
The below chart will help you solve common problems that may occur. If the problem
you come across can not be fixed after troubleshooting or the problem is not listed in
the below troubleshooting chart, please contact MOISWELL customer service to
obtain professional support.
Problem
Possible Cause
Solution
Dehumidifier does
not operate
No power to dehumidifier
Plug it into a working outlet
Not turned on
Turn the dehumidifier on
Has not set it properly
Make sure the set humidity level is at least
3% lower than the inlet humidity reading
Error code displays
Contact customer service
Dehumidifier
collects little water
Insufficient working time
Allow more working time
Filter is blocked
Clean filter
Air inlet or outlet is blocked
Clear the obstructions
Low ambient temperature
Heat up the room
Condensate hose is blocked
Check hose for restrictions
Dehumidifier
operating, but room
not dry
Doors and windows are open
Seal room from external areas
Leak
The dehumidifier is not level.
Verify that the dehumidifier is level
The drain hose is blocked
Check the drain hose blockages and for a
continuous downward slope
Noise
The dehumidifier has not been
placed properly.
Place the dehumidifier in a horizontal
position
Filter is blocked
Clean filter
Humidity reading
remains at 10
RH
%,
(far from the actual
room humidity)
Humidity sensor failure
Set the target humidity percentage value
at 10
RH
%, the dehumidifier works normally,
which means this failure does not affect the
function of this dehumidifier.
Repair and replace the humidity sensor.
Humidity reading
remains at 99
RH
%,
(far from the actual
room humidity)
Water on the surface of the humidity
sensor
Please let the dehumidifier work for a
period of time, the humidity reading will
get normal after the water on the surface
of the humidity sensor is evaporated.
Humidity sensor failure
The dehumidifier works normally, which
means this problem does not affect the
function of this dehumidifier.
Repair and replace the humidity sensor.
Note: It is normal that the dehumidifier pulls warm air out.
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