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Error 9: Virtual magnetic
stripe detected. Please relocate
it to start.
• The machine is too close to magnetic stripes in a virtual wall or strong magnetic field
during starting. Please relocate it to start.
Error 11: The recharge sensor
is blocked. Please wipe it.
• The recharge sensor is covered by dust. Please wipe it.
Error 12: The right alongwall
sensor is blocked. Please wipe
it.
• The right along-wall sensor is blocked. Please wipe it.
Error 13: The machine is til-
ted. Please put the machine on
the horizontal ground to start.
• The machine is tilted during startup. Please put the machine on the horizontal ground to
start.
Error 14: Please install the
dust box and filters back.
• Please install the dust box and filters back, and make sure that filters and the dust box are
installed in place. Then please restart the machine.
Error 17: Restricted area de-
tected. Please relocate it to
start.
• The machine is too close to a restricted area during starting. Please relocate it to start.
Error 18: The laser cover is
stuck. Please check.
• The pressure sensor for laser cover is pressed or stuck. Please relocate it to start.
Error 19: The laser sensor is
stuck or twisted, please check.
• The laser distance sensor is stuck by foreign matter. Please clear it.
Error 20: The laser sensor
may be blocked, please check.
• The laser distance sensor is blocked, please clear the blocking. Too spacious environment
and multi-reflection environment such as metal mirrors also affect the normal operation of
a laser distance sensor. Please relocate it to art.
Error S1: Battery abnormal.
Please consult the instructions
or APP.
• Please open the battery compartment, check whether the battery is properly connected, and
try to restart the machine.
• The battery temperature is too high or too low. Please wait for the battery temperature to be
normal (0℃~40℃ /32°F~104°F) before use.
• If the error persists, please contact our Service Department.
Error S2: Wheel module ab-
normal. Please consult the in-
structions or APP.
• Please check whether any foreign matter is stuck in a wheel and try to restart the machine.
• If the error persists, please contact our Service Department.
Error S3: Side brush module
abnormal. Please consult the
instructions or APP.
• Please check whether any foreign matter is stuck in a side brush and try to restart the
machine.
• If the error persists, please contact our Service Department.
Error S4: Fan abnormal.
Please consult the instructions
or APP.
• Please check whether any foreign matter is stuck in the fan and try to restart the machine.
• Please clean the dust box and filters and try to restart the machine.
• If the error persists, please contact our Service Department.
Error S5: Rolling brush ab-
normal. Please consult the in-
structions or APP.
• Please remove and clean it, its connections, its cover and the suction inlet. Please try to
restart the machine after cleaning.
• If the error persists, please contact our Service Department.
Error S6: Water pump abnor-
mal. Please consult the in-
structions or APP.
• Please clean the water tank, water pump connections on the tank and water pump connec-
tions on the machine, the water outlet at the machine bottom, and check the mop module.
Please try to restart the machine with all modules installed back after cleaning.
• If the error persists, please contact our Service Department.
Error S7: Laser sensor abnor-
mal. Please consult the in-
structions or APP.
• Please check the laser sensor for foreign matter and try to restart the machine after
cleaning.
• If the error persists, please contact our Service Department.
24
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