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20
TROUBLESHOOTING
You can solve many common merchandiser problems easily, saving you the cost of a possible service
call. Try the suggestions below to see if you can solve the problem before calling for service.
FAULT POSSIBLE CAUSE TROUBLESHOOTING
Washer does not
start.
Unit not plugged in. Plug cord into power supply outlet.
Fuses are faulty. Replace/reset the fuses.
No mains power supply.
Check mains power.
Start/Pause button not pressed. Press the Start/Pause button.
Program dial ‘off’ position.
Turn the program dial to the desired position.
Door is not completely closed.
Close the door properly.
Your machine does
not intake water.
Water tap is turned off. Turn tap on.
Water inlet hose may be twisted. Check water inlet hose and untwist.
Water inlet hose clogged. Clean water inlet hose filters.
Inlet filter clogged. Clean the inlet filters.
Close the machine door.
Your machine does
not discharge water.
Drain hose clogged or twisted.
Check the drain hose, then either clean
or untwist.
Pump filter clogged.
Clean the pump filter.
Laundry is too tighly packed
together in the drum.
Spread your laundry in the machine evenly.
Washer vibrates.
The feet have not been adjusted. Adjust the feet.
Transit bolts not been removed.
Small load in the drum.
Remove the transit bolts from the machine.
Washer is overloaded or laundry
is unevenly spread.
Do not overload the drum. Spread laundry
evenly in the drum.
Floor is uneven
Make sure washer is leveled with the feet
tight to the floor.
Excessive foam is
formed in the
detergent drawer.
Excessive amount of detergent
used.
Wrong detergent used.
Press the Start/Pause button. Dilute one tbsp
of softener into 2 cups of water and pour into
the detergent tray. Let sit for 5-10 minutes
and restart.
Use only detergent made for automatic
Washing Machines.
Unsatisfactory
washing result.
Laundry is too dirty for the
program selected.
Use the information in the program tables to
select the most appropriate program.
Amount of detergent used
insufficient.
Use the amount of detergent as instructed on
the packaging.
There is too much laundry in
your machine.
Check that the maximum capacity for the
selected program has not been exceeded.
Door is not completely closed.
This will not prevent operation of washer.
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