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General
If you notice a crack in the glass top (however small), switch the hob off immediately, unplug the
hob, turn off the (automatic) fuse switch(es) in the meter cupboard or, in the event of a permanent
connection, set the switch in the power supply lead to zero. Contact the service department.
Troubleshooting table
If the appliance does not work properly, this does not always mean that it is defective. Try to deal
with the problem yourself first by checking the points mentioned below or check the website for more
information.
SolutionPossible causeSymptom
This is normal and will disappear
once it has been used a few times.
Ventilate the kitchen.
The new appliance is heating
up for the first time.
A slight smell is noticeable the
first few times the hob is used.
At high settings this is perfectly
normal for some pans. It will not
damage either the pans or the hob.
This is caused by the energy
flowing from the hob to the
pan.
The pans make noise while
cooking.
Clean the induction hob with a
ceramic hob cleaner and remove
the dirt / grease from the pan
bottom.
Contaminated pan bottom
used on the cooking zone.
Circle of pan bottom remains
visible after cleaning.
Switch off the beeping by touching
the cooking zone blinking timer key.
The pre-set time has ended.A cooking zone suddenly stops
working and you hear a signal.
Check the fuses and the electric
switch and the power socket.
There is no power supply
due to a defective cable or
a faulty connection.
The hob is not working and
nothing appears in the display.
Check the electrical connections.The hob has been wrongly
connected.
A fuse blows as soon as the hob
is switched on.
Solution: remove cookware and
assign again.
Celsius°Cooking™ cookware
is assigned to wrong cooking
zone.
Hestan Cue key is blinking,
together with set cooking
method key and display
Place Probe back or reposition -
press cooking method key if probe
isn't auto detect.
Celsius°Cooking™ Probe is
removed or not in touch with
the content. Or the
temperature has fallen
rapidly, e.g. due to adding
cold water.
Set Hestan Cue cooking method
key is blinking together with set
temperature display while using
the probe
Switch off the cooktop for 10
seconds and/or change the battery
Low battery of cookware or
unstable bluetooth
connection
Unstable connection between
cookware and hob
40
Troubleshooting
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