Loading ...
Loading ...
Loading ...
58
mailbox service, please log in to the web version of Gmail in the browser or use the app password for
email after turning on Google's two-step verification.
For specific steps, please contact: [email protected]
Q5: HOW TO MAKE AN APPOINTMENT FOR REMOTE SUPPORT
Please contact your dealer, or send an email to our technical support center. (Email address:
[email protected]) And our technical support team will confirm the time of remote support with you.
Q6: HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG FILES
The device will automatically generate and store the diagnostic logs. When the device is connected to the
Internet, it will automatically upload all the stored diagnostic logs to the backend system.
Q7: HOW TO SWITCH LANGUAGE
1. Contact your dealer and leave a message about the language you need and the S/N of your device, The
technician will modify the language configuration for you in the backend system.
2. Settings->Language->Choose language
3. Back to Updates to update all the software again
Q8: FAILED TO DIAGNOSE VEHICLE
1. Contact your dealer to confirm whether the vehicle model is supported by the scan tool you owned.
2. Check whether the vehicle is properly connected (e.g. whether the ignition is ON, and the Diagnostics of
some vehicles need to turn on the engine), If your tablet is equipped with a VCI box, please check the
status of the VCI box indicator.
3. Confirm whether you have entered the correct Diagnostics menu.
4. Confirm whether the AUTO-SCAN function can assist you to enter the correct Diagnostics menu, or whether
the OBDII function works.
5. Check whether the software is the latest version, if not, please update to the latest version first.
Q9: FAILED TO ACTIVATE OR REGISTER
⚫ For ‘Activation Failed’
Generally caused by network instability, please switch to a more stable network and try to activate again.
⚫ For ‘Registration Failed’
Generally, it is caused by the connection timeout or the sending timeout, please check whether you have
blocked the outgoing network traffic to non-US regions like China. We recommend that you unblock and try to
register again.
Loading ...
Loading ...
Loading ...