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Before you call for service...
Troubleshooting Tips
Save time and money! Review the chart on this page first
and you may not need to call for service.
ge.com
NO SOFTWATER- Most Common Problems:
Check the following before coiling for service:
• Not enough saltishould be at least 1/3 full.
• Bypass valve in "Bypass" positioniknob should be in the "OUT" (service)position.
• Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply
water--from local water company, water test or call the GEAnswer Center.
• Salt BridgeJsalt solidifies above water level so that brine water is not in contact with
salt. See the Breaking a Salt Bridge section.
Problem Possible Causes What To Do
No soft water Faucet or fixture where sample was *
taken not plumbed to soft water.
NOTE:Be sure sample is from o faucet
that does not mix soft and hard wate_
For example, o single lever kitchen faucet,
if the cold side is plumbed to hard wote_
Toconservesalt,the installermay haveisolatedsomefixtures
(outsidefaucets, toilets,etc.)from softwater.Fromthe outlet
of the water softening system, trace the water flow path,
in house plumbing. If soft water isnot directed to a faucet
or fixture where wanted,consult a plumbeE
Nosalt inthe brine tank or
salt bridged
Checkfor a salt bridge or,ifthe tank isempty, refillwith
recommended salt. Press(for3 seconds)the TOUCHor HOLD
button to start an immediate regeneration and restore soft
water supply.
Transformer unplugged at wall outlet or
power cableto softenernot connected.
Fuseblown or circuit breaker popped
on circuit to electrical outlet.
Electrical outlet on a circuit that can
continuously be switched off
Checkfor a lossof electrical power to the water softening
system, due to any of these conditions and correct asneeded.
With the power supply restored,observethe faceplate time
display and read Programming the Controlsection.
NOTE:Theelectricaloutlet forthesoftenershouldbe
livesoit cannot be occidentally switched off
Manual bypass valve in bypass position • Be sure the bypass valve stem is positioned properly, with the
knob in the OUTposition. Observe instructions on the decal
at the end of the stem.
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted
• Any restriction inthis drain hosemay preventproper
operationofthe nozzle and venturi and reduce or prevent
brine draw during recharge.
Nozzleand venturi dirty, incorrectly
assembled or damaged
Referto CleaningtheNozzleand VenturiAssembly instructions.
With water pressureto the water softening system off,take the
nozzleassembly apart. Inspect,clean and replace asneeded.
Any foreign particle(s),scratches, nicks,etc.,in the passagescan
preventoperation.Besureholesin thegasketare centeredover
holesinthe housing.
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