Honeywell RTH6580WF1001/U User Guide

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69-2715EF—07 20

Frequently asked questions

:Q Will my thermostat still work if I lose my WiFi connection?

:A Yes, the thermostat will operate your heating and/or cooling system with or without WiFi.

:Q How do I find the password to my router?

:A Contact the manufacturer of the router or check the router documentation.

:Q Why am I not seeing my WiFi setup page?

:A You are probably connected only to your router, not to your thermostat. Try connecting to the

thermostat again.

:Q Why isn’t my thermostat connecting to my WiFi router even though it is very close to the

thermostat?

:A Verify that the password entered for the WiFi router is correct.

:Q Where can I find my MAC ID and MAC CRC codes?

:A The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or

on the back of the thermostat (visible when removed from wallplate). Each thermostat has a

unique MAC ID and MAC CRC.

:Q My thermostat is unable to register to the Total Connect Comfort website.

:A Verify that the thermostat is correctly enrolled on your home WiFi network. The message

center will display Wi-Fi Setup or Register at Total Connect. You might also see the WiFi Signal

strength icon. Verify that the WiFi router has a good internet connection. On your computer,

verify that

you can open the site at mytotalconnectcomfort.com

If you cannot open the site, switch off the internet modem for a few seconds, then power it

back on.

:Q I registered on the Total Connect Comfort website but was unable to login using my new

account.

:A Check your email and ensure that you received an activation email. Follow the instructions to

activate your account and then login to the website.

:Q I have signed up on the Total Connect Comfort website and have not received a

confirmation email.

:A Check for the email in your Junk or Deleted folder.

:Q Is there a way to extend the signal strength?

:A Most standard routers can be set up to be a repeater. You can also purchase and install a

WiFi repeater.

For more FAQs, see honeywellhome.com/support

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Honeywell RTH6580WF1001/U Home Wi-Fi 7-Day Programmable Thermostat