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Home > Troubleshooting > Other Problems
Other Problems
Difficulties Suggestions
The machine will not turn on. Adverse conditions on the power connection (such as
lightning or a power surge) may have triggered the
machine’s internal safety mechanisms. Unplug the power
cord. Wait for ten minutes, then plug in the power cord
and press to turn on the machine.
If the problem is not solved, press and hold
to turn off
the machine. If you are using a backup battery or surge
suppressor device, disconnect it to make sure it is not the
problem. Plug the machine’s power cord directly into a
different known working wall outlet and press to turn
on the machine.
The machine cannot print EPS data that includes binary
with the BR-Script3 printer driver.
(Windows)
To print EPS data, do the following:
1. Windows 11:
Click
> All apps > Windows Tools > Control
Panel. In the Hardware and Sound group, click View
devices and printers.
For Windows 10, Windows Server 2016, Windows
Server 2019, and Windows Server 2022:
Click
> Windows System > Control Panel. In
the Hardware and Sound (Hardware) group, click
View devices and printers.
For Windows Server 2012:
Move your mouse to the lower right corner of your
desktop. When the menu bar appears, click Settings
> Control Panel. In the Hardware group, click View
devices and printers.
For Windows Server 2012 R2:
Click Control Panel on the Start screen. In the
Hardware group, click View devices and printers.
2. Right-click your model's icon with BR-Script3 in the
name, select Printer properties.
If your model with
BR-Script3 in the name does
not appear, right-click your model's icon, select
Printer properties, and then select your model
with BR-Script3 in the name.
3. From the Device Settings tab, choose TBCP (Tagged
Binary Communication Protocol) in Output Protocol.
The Brother software cannot be installed.
(Windows)
If the Security Software warning appears on the computer
screen during the installation, change the Security
Software settings to permit the Brother product setup
program or other program to run.
(Mac)
If you are using a firewall function of anti-spyware or
antivirus security software, temporarily disable it and then
install the Brother software.
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