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Home > Troubleshooting > Network Problems > If You Are Having Difficulty with Your Machine's
Network > My Machine Cannot Print over the Network
My Machine Cannot Print over the Network
Cause Action Interface
Your security software
blocks your machine's
access to the network.
Some security software might block access without showing a security
alert dialog box even after successful installation.
To allow access, see the instructions for your security software or ask
the software manufacturer.
Wired/Wireless
Your Brother machine was
not assigned an available
IP address.
• Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your
computer and the Brother machine are correct and located on the
same network.
For more information about how to verify the IP address and the
Subnet Mask, ask your network administrator.
• Windows
Confirm the IP address and the Subnet Mask using the Network
Connection Repair Tool.
Wired/Wireless
A failed print job is still in
your computer's print
queue.
• If a failed print job is still in your computer's print queue, delete it.
• Otherwise, double-click the printer icon in the following folder and
cancel all documents:
- Windows 11
Click > All apps > Windows Tools > Control Panel. In
the Hardware and Sound group, click View devices and
printers.
- Windows 10, Windows Server 2016, Windows Server 2019,
and Windows Server 2022
Click
> Windows System > Control Panel. In the
Hardware and Sound (Hardware) group, click View devices
and printers.
- Windows Server 2012 R2
Click Control Panel on the Start screen. In the Hardware
group, click View devices and printers.
- Windows Server 2012
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware group, click View devices and printers >
Printers.
- Mac
Click System Preferences > Printers & Scanners.
Wired/Wireless
Your machine is not
connected to the wireless
network.
Print the WLAN Report to check the error code on the printed report.
See Related Information: Print the WLAN Report.
Wireless
If you have checked and tried all of the above, but your machine still cannot print, uninstall the driver (Windows)
and reinstall it.
Related Information
• If You Are Having Difficulty with Your Machine's Network
Related Topics:
• Print the WLAN Report
• Wireless LAN Report Error Codes
• Use the Network Connection Repair Tool (Windows)
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