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Home > Troubleshooting > Network Problems > If You Are Having Difficulty with Your Machine's Network > I
Cannot Complete the Wireless Network Setup Configuration
I Cannot Complete the Wireless Network Setup Configuration
Turn your wireless router off and back on. Then, try to configure the wireless settings again. If you are unable to
resolve the problem, follow the instructions below:
Investigate the problem using the WLAN Report.
Cause
Action Interface
Your security settings (SSID/
Network Key) are not
correct.
Confirm the security settings using Wireless Setup Helper
(Windows). For more information and to download the utility, go to
your model's Downloads page at support.brother.com/downloads.
Select and confirm that you are using the correct security settings.
- See the instructions supplied with your wireless LAN access
point/router for information on how to find the security settings.
- The manufacturer's name or model number of the wireless LAN
access point/router may be used as the default security settings.
- Consult with the access point/router manufacturer, your Internet
provider, or network administrator.
Wireless
Your Brother machine's MAC
address is not allowed.
Confirm that the Brother machine's MAC Address is allowed in the
filter.
You can find the MAC Address on your Brother machine's control
panel.
Wireless
Your wireless LAN access
point/router is in Stealth
mode (not broadcasting the
SSID).
• Enter the correct SSID or Network Key manually.
• Check the SSID or the Network Key in the instructions supplied
with your wireless LAN access point/router and reconfigure the
wireless network setup.
Wireless
Your machine is trying to
connect to a 5 GHz Wi-Fi
network. The current
channel set on your wireless
LAN access point/router is
not supported.
Change the channel on your wireless LAN access point/router to a
channel supported by your machine.
1. Confirm the channels supported by your machine.
USA, Canada, Mexico and Caribbean countries: See Related
Information: 5 GHz Wi-Fi Network Channels Supported by Your
Machine (USA, Canada, Mexico and Caribbean countries only).
All other countries: Go to
support.brother.com/g/d/a5m6/, select
your model, and then click Download for more information.
2. Check your wireless LAN access point/router‘s channel setting.
Make sure it is set to one of the channels supported by your
machine, and not set to "Auto" or "Automatic". For more
information about changing the channel setting, see the
instructions supplied with your wireless LAN access point/router.
3. Try to connect your machine to your Wi-Fi network again.
Wireless
Your security settings (SSID/
password) are not correct.
Confirm the SSID and password.
When you are configuring the network manually, the SSID and
password are displayed on your Brother machine. If your mobile
device supports the manual configuration, the SSID and password
will be displayed on your mobile device’s screen.
Wi-Fi Direct
You are using Android
™
4.0.
If your mobile device disconnects (approximately six minutes after
using Wi-Fi Direct), try the one-push configuration using WPS
(recommended) and set the Brother machine as a Group Owner.
Wi-Fi Direct
Your Brother machine is
placed too far from your
mobile device.
Move your Brother machine within about 3.3 feet (1 meter) of the
mobile device when you configure the Wi-Fi Direct network settings.
Wi-Fi Direct
There are some obstructions
(walls or furniture, for
example) between your
Move your Brother machine to an obstruction-free area. Wi-Fi Direct
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