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Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Step 2
Resend the print job.
Does the toner still rub o?
Contact
customer
support.
The problem is
solved.
Uneven print density
Action Yes No
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Contact customer
support.
The problem is
solved.
Solving copy problems
• “Copier does not respond” on page 303
• “Scanner unit does not close” on page 303
• “Poor copy quality” on page 303
• “Partial document or photo copies” on page 305
Troubleshooting 302
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