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38 EN EN 39
3
Discard the used dust bag.
4
Install a new dust bag.
5
Press down to close the top cover.
Troubleshooting
The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the EufyHome app, or contact support@eufylife.com for help.
Problems Solutions
RoboVac cannot be
activated.
• Make sure the battery is fully charged.
• If you still have trouble, reset RoboVac to factory
settings.
RoboVac stops working
suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn RoboVac off, and then
turn it back on.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice Alert”
section in this manual.
Problems Solutions
You cannot schedule
cleanings.
• Make sure RoboVac is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the EufyHome
app is consistent with that on your mobile device.
• Check if RoboVac’s power is too low to start
cleaning.
• Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the suction
inlet.
• Empty the dust box.
• Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the auto empty station
lights up. If not, reconnect the power cord with the
auto empty station and try a new power outlet. If the
problem persists, contact the eufy service center to
repair or replace the auto empty station.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is
docked onto the auto empty station. If not, contact
the eufy service center to repair or replace the auto
empty station.
RoboVac cannot return to
the auto empty station.
• Remove objects within 1.6 ft / 0.5 m to the left and
right side and within 4.9 ft / 1.5 m of the front of the
auto empty station.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
RoboVac’s movements or
travel path are abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning it on.
Water does not come out
during mopping.
• Make sure there is enough water in the water tank.
• Make sure the water tank and mopping cloth are
properly installed.
Too much water comes out
during mopping.
• Make sure the water tank and mopping cloth has
been installed properly.
• Check if the water tank is damaged.
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