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Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the
product may automatically lower the resolution.
• Try enabling the error correction mode (ECM) setting.
• If the back of the original appears in your sent fax, place a piece of black paper on the back of the
original and fax it again.
Parent topic: Solving Faxing Problems
Sent Fax is Received in an Incorrect Size
If your recipient receives a fax in an incorrect size, try these solutions:
• If you notice size problems in a copied, scanned, or faxed image, turn off the Original Size Auto
Detection (Glass) setting in the Settings > General Settings > Basic Settings menu. Make sure the
product is out of direct sunlight.
• If you are sending a fax using the scanner glass, make sure your original is placed correctly and that
the correct paper size is selected on the control panel.
• Clean the scanner glass and document cover.
Parent topic: Solving Faxing Problems
Related tasks
Cleaning Your Product
Related topics
Placing Originals on the Product
Received Fax is Not Printed
If a received fax is not printed, try these solutions:
• Make sure the product is free of errors. The product cannot print received faxes if an error has
occurred with the product, such as a paper jam.
• If the product has been set to save received faxes in the product's memory or inbox, received faxes
are not automatically printed. Check the Receive Settings options on the product control panel and
change them, if necessary.
Parent topic: Solving Faxing Problems
Related tasks
Viewing a Fax on the LCD Screen (Using the Inbox)
Saving Faxes to an External USB Device
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