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Troubleshooting
51
7
Media is not fed correctly. Is the print head or platen roller dirty?
Although the print head generally remains clean under
normal use, dust or dirt from the platen roller may stick to
the print head.
If this occurs, clean the print head or platen roller.
For more information, see Print Head Maintenance or
Platen Roller Maintenance on page 45.
Are the sensors in the correct position?
Check that the sensors are correctly positioned. For more
information, see Checking the Sensor Position on page 9.
Has the paper size information been registered with the
printer?
If the paper size information has not been registered with
the printer, the media will not be fed correctly.
For more information, see Registering Paper Size
Information With the Printer on page 4.
A data transmission error appears on
your computer.
Is the correct port selected?
Check that the correct port is selected.
Is the printer in cooling mode (the POWER indicator is
flashing in orange)?
Wait until the indicator stops flashing, and then try printing
again.
Is someone printing via the network?
If you try to print while other users are printing large
amounts of data, the printer will be unable to accept your
print job until ongoing printing is finished. In such a
situation, execute the print job again after the other jobs are
completed.
Problem Solution
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