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Thank you for purchasing the
HR Smart Fitness Scale
by Etekcity.
If you have any questions or concerns, please reach out to our
helpful Customer Support Team at support@etekcity.com.
We hope you enjoy your new scale!
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Specications
Package Contents
Model EFS-A591S-KUS
Weight Capacity 400 lb / 180 kg / 28 st
Increments 0.1 lb / 0.05 kg
Weight Units lb / kg / st
Platform Tempered Glass
Battery 500mAh Li-ion Battery
Input 5.0V 500mA (USB Type-C Charging)
Auto-Off 3 seconds (after displaying body indexes)
Dimensions 11.8 x 11.8 x 1.1 in / 30 x 30 x 2.9 cm
Operating Systerm iOS
®
10.0+ or Android™ 5.0+
1 x HR Smart Fitness Scale
1 x USB Type-C Charging Cable
1 x Quick Start Guide
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Safety Information
Please read and follow all instructions and safety guidelines in
this manual.
READ AND SAVE THESE INSTRUCTIONS
• This scale should not be used to diagnose or treat any
medical condition.
• Scale data should not be used as a substitute for medical advice
from a healthcare professional.
• This scale uses a harmless electrical current to measure body fat.
Consult a healthcare professional before using the smart scale if
you use electronic medical equipment such as a pacemaker.
Medical
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• Check the scale before using. Do not use the scale if it is damaged
in any way.
• Do not strike or bang on the scale.
• Do not use the scale if there is a crack on the glass. While
tempered glass is stronger and fractures more safely than
ordinary glass, it may shatter unexpectedly after developing a
slight crack. If you see a crack, contact Customer Support (see
page 27).
• The glass platform is slippery when wet. Always make
sure the platform and your feet are dry before stepping on
for measurement.
• Place the scale on a hard, at surface to avoid tipping.
• To weigh safely and accurately, stand with your feet shoulder-
width apart while on the scale.
• Do not stand on the edge of the scale or jump on the scale.
• Avoid standing on the scale for a long period of time, or when not
measuring yourself.
• Do not overload the scale. Maximum weight capacity is
400 lb / 180 kg / 28 st.
General Use
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• Keep the scale in a cool area with low humidity.
• Keep the scale away from heat sources, such as ovens or heaters.
Avoid temperature uctuations.
• Store the scale in a horizontal position, not a vertical position.
• This scale is not to be used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
• Handle with care. Not for commercial use. Household use only.
SAVE THESE INSTRUCTIONS
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VeSync App Setup
1. To download the VeSync app, scan the QR code or search
“VeSync” in the Apple App Store
®
or Google Play Store.
Note: The VeSync app is continually being improved and may change over
time. If there are any differences, follow the in-app instructions.
Note:
• This scale uses the VeSync app, not the VeSyncFit app.
• For Android™ users, you may need to select Allow to use VeSync.
Note: You must create your own VeSync account to use third-party
services and products. These will not work with a guest account. With
a VeSync account, you can also allow your family and friends to use
your smart tness scale.
2. Open the VeSync app. If you already have an account, tap
Log In. To create a new account, tap Sign Up.
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Note:
• You can change the scale’s in-app name and icon at any time in the
smart tness scale settings.
• When the scale display turns off, the scale’s Bluetooth will
disconnect and go into auto-off mode. However, when the scale
is on and the app is opened to the device page, the scale will
reconnect to Bluetooth.
Note: You can tap on the product categories to jump to different
sections of thedevice list.
3. Make sure your phone has Bluetooth
®
turned on.
4. Tap + in the VeSync app and select your smart tness scale.
5. Select your smart scale from the device list.
6. Follow the in-app instructions to complete setup.
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Important: Entering inaccurate information will make the scale’s
measurements less accurate.
If you are a new user, you will need to enter physical information before
weighing yourself for the rst time so the scale can calculate your
body metrics. Follow the in-app instructions to create a user prole.
Users can create or log in to their own VeSync accounts and pair the
smart scale to their separate accounts.
Creating a User
Multiple Users
Note: If you don’t identify with the available gender options (or are unsure) pick
the option that you think best physically matches you. This choice is used for
physical measurements, such as body fat percentages.
The scale only displays up to 10 user avatars at a time. To select which
users you want displayed, you can manage user proles in Device
settings in the app.
Multiple Users with Separate VeSync Accounts
Note:
• Only 5 VeSync accounts can pair with the smart scale at a time. If the
maximum number of accounts is reached, an in-app alert will ask the
user to disconnect one of the user accounts to continue the pairing
process with the current user’s account.
• Users with their own VeSync accounts will not be able to view other
users’ metrics recorded by the scale.
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Users who create or log in to a VeSync account can create multiple
user proles within their account. All users can log in to the same
account (on their own smartphones) without requiring the other users
to log out.
Weighing Children
Changing your User Avatar
• Children under 3 years old cannot measure body metrics other
than weight.
• Minors will need a guardian’s consent to create a
VeSync account.
1. Tap “Device settings” in the VeSync app
2. Then tap “Members”
3. Select the prole image you want to change
4. Change avatar in “Edit Member”
Multiple Users with a Shared VeSync Account
Note: Users sharing a VeSync account will be able to view each other’s
metrics recorded by the smart scale.
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Using the Smart Scale
Note:
• Placing the scale on soft surfaces such as shaggy carpet may cause
inaccurate measurements or tipping. If necessary, this scale can be used on
low-pile carpet with a ber length of 0.4 inches / 10 mm or less.
• If the scale cannot be turned on or the battery is low, it needs to be charged.
Charging the scale may take up to 3 hours.
Note: You can customize the scale’s display by selecting Customize Screens in
the Device Settings menu.
1. For the best results, place the scale on a hard, at surface.
2. Step on the scale, then step off. Wait for the screen to display
“0.0” before using.
3. Place dry, bare feet on the scale’s conductive areas. Continue
standing on the scale, then step off the scale when the display
shows “BYE”. If your smart scale is connected to the VeSync app,
additional metrics that are not selected for display on the scale
will show in the app.
The smart tness scale uses PreciSync™ auto-recognition
technology to select an existing user prole based on weight,
an ideal feature for a household with multiple users. To use this
function, you must rst connect the scale to your VeSync account
and sync user information with the scale.
PreciSync
™
Technology
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How PreciSync™ Works
• The scale will compare the user’s current weight with all user
proles synced to the scale.
• If only one user prole is within 6.5 lb of the current weight, it will
be automatically stored under that user’s prole.
• If multiple user proles are within 6.5 lb of the current weight, the
display will prompt the user to tap their right foot to select a user
prole.
• If no user is within 6.5 lb of the current weight, the weight will be
automatically stored as a Guest Prole without prompting the
user to select a prole.
Note:
• PreciSync works with or without a Bluetooth connection.
• PreciSync will automatically turn on when there is more than one user
prole connected to the scale in the VeSync app.
Weighing Modes
• Zero-Current Mode: Turns off the scale’s electrical current
and only provides measurements for weight and BMI. This
mode can be helpful for users who are pregnant or who have
implanted medical devices, such as pacemakers.
• Baby Mode: To weigh your baby or pet, tap and follow the
in-app instructions for weighing. Baby Mode will not measure
other body metrics and will only measure weight and BMI.
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To switch between pounds (lb), stone (st), and kilograms (kg),
open the VeSync app and select the weight unit in the Device
Settings menu.
Switching Units
Maintenance
If the scale has been moved or ipped upside down, it must be
cleared to ensure accurate results.
Clearing the Smart Scale
1. Place the scale on a hard, at surface.
2. Step on the scale until digits appear on the display, then step
off. [Figure 1.1]
3. Wait until the scale displays “0.0”. [Figure 1.2].
[Figure 1.1] [Figure 1.2]
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1. Insert the USB charging cable into the USB charging socket.
2. Plug the USB charging cable into a DC 5V adapter and plug
into an outlet. You can also plug the cable into a powered USB
outlet.
3. The bars of the will continuously ll as the scale charges.
When completely charged, the will be lled.
Cleaning the Smart Scale
• Use a slightly damp cloth to clean the surface of the
scale, followed by a soft, dry cloth to wipe away any
remaining moisture.
• Do not use chemical or abrasive cleaning agents to clean
the scale.
Charging the Batteries
The display will show “ ” (Low Battery) when the batteries need
to be charged.
Note: Charging the smart scale with the original USB cable will provide
the best results.
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Troubleshooting
The scale doesn’t turn on.
• If the scale cannot be turned on or the battery is low, it needs to be
charged. Charging the scale may take up to 3 hours.
When I stand on the scale, it doesn’t respond.
• The scale may need to be restarted. Use a safety pin or paper clip to
press the “Restart” button near the charging socket to reset the scale.
Information ashes on the display and then disappears.
• The batteries are low and may need to be charged.
The smart scale’s Bluetooth doesn’t connect to the VeSync app.
• Make sure your phone’s operating system is running on iOS
®
10.0+ or
Android 5.0+.
• Close and relaunch the VeSync app. Make sure you’re using the
latest version.
• Make sure your phone has Bluetooth turned on. For Android users,
make sure your Location is turned on as well.
• Make sure your scale and phone are within 30 ft / 10 m
of each other.
• Make sure the scale is not currently connected to any other phone
or app.
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• The scale should only be connected to your phone via the VeSync app.
Do not connect the scale to your phone’s Bluetooth settings.
• Make sure any VPN apps are turned off.
If the smart scale still cannot connect via Bluetooth, please try the
following:
• Restart Bluetooth or restart your smartphone
• Use a safety pin or paper clip to press the “Restart” button near the
charging socket.
• Tap the “Disconnected” button on the top of the weigh-in screen in the
VeSync app to view troubleshooting tips.
If the issue still exists, please contact our helpful Customer Support team
(see page 27).
The smart scale doesn’t connect to Wi-Fi.
• Make sure the scale is connected to the VeSync app via Bluetooth.
• Step on the scale to turn it on, go to “Device Settings” and tap “WiFi-
Connection”. Keep the scale on while connecting.
• Make sure your smartphone is connected to Wi-Fi.
Note: The scale only supports 2.4GHz networks. If you have a 5GHz
network, chances are you may have a 2.4GHz one as well (i.e., a dual-
band router).
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• Your scale might be too far from your router. Try moving the scale
within 164 ft / 50 m of your router.
• Make sure you’ve typed in your password correctly, checking for
capitalization and spacing.
• If you enter your Wi-Fi SSID manually, make sure all the letters and
punctuation marks are correct.
• Make sure you have turned off MAC address ltering and do not
have active rewalls on the router. Check whether the router DHCP is
normally enabled.
• Make sure the DHCP in your router settings allows the devices with
special characters to be connected.
• Make sure you don’t have too many devices connected to your router
(10 or fewer is best).
• Restart the router and try connecting the scale with the VeSync app
(see page 10).
If you still need help, please contact our helpful Customer Support team
(see page 27).
The scale readings seem unstable or inaccurate.
• Make sure the scale is on a hard, at surface.
• The scale may need to be restarted. Use a safety pin or paper clip to
press the “Restart” button near the charging socket.
• The scale may need to be cleared . Follow instructions to clear the
scale (see page 16).
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If your problem is not listed, please contact Customer Support (see page 27).
Figure 2.1 Figure 2.2
Conductive Areas
My scale will only measure my weight, not my other biometrics.
• If you’re wearing shoes or socks, the scale cannot measure biometrics
such as body fat. Step on the scale with bare feet. [Figure 2.1]
• Make sure to place your feet on the scale’s conductive areas.
[Figure 2.2]
• Make sure Bluetooth is turned on.
• Check if Zero-Current Mode is on. If it is, the scale will only provide
measurements for weight and BMI, not other biometrics.
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Attributions
iOS is a registered trademark of Cisco Systems, Inc. and/or its
aliates in the United States and certain other countries.
App Store® is a trademark of Apple Inc.
Wi-Fi
®
is a registered trademark of Wi-Fi Alliance
®
.
Google, Android, and Google Play are trademarks of Google LLC.
The Bluetooth
®
word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by
Etekcity Corporation is under license. Other trademarks and trade
names are those of their respective owners.
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This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modications not expressly approved by the party responsible
for compliance could void the user’s authority to operate this equipment.
Federal Communication Commission
Interference Statement - Part 15
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This equipment has to subject to FCC SAR (Specic Absorption Rate) exposure test, this
equipment is designed to meet the requirements for exposure to radio waves established by
the FCC. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue.
The highest SAR value reported under this standard during product certication for use when
properly worn on the body, with no separation. To meet RF exposure guidelines and reduce
exposure to RF energy during the operation, this equipment should be positioned at least this
distance away from the body.
Etekcity Corporation hereby declares that this equipment is in compliance with the FCC Part
15 Subpart B. The declaration of conformity may be consulted in the support section of our
website, accessible from www.etekcity.com
FCC SAR Statement
FCC SDOC SUPPLIER’S DECLARATION OF
CONFORMITY
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Warranty Information
Product Etekcity HR Smart Fitness Scale
Model EFS-A591S-KUS
For your own reference, we strongly recommend that you record your order ID and
date of purchase.
Order ID
Date of Purchase
TERMS & POLICY
Etekcity Corporation (“Etekcity”) warrants this product to the original purchaser to be free
from defects in material and workmanship, under normal use and conditions, for a period of
2 years from the date of original purchase.
Etekcity agrees, at our option during the warranty period, to repair any defect in material or
workmanship or furnish an equal product in exchange without charge, subject to verication
of the defect or malfunction and proof of the date of purchase.
There is no other express warranty. This warranty does not apply:
• If the product has been modied from its original condition;
• If the product has not been used in accordance with directions and instructions in the
user manual;
• To damages or defects caused by accident, abuse, misuse or improper or inadequate
maintenance;
• To damages or defects caused by service or repair of the product performed by an
unauthorized service provider or by anyone other than Etekcity;
• To damages or defects occurring during commercial use, rental use, or any use for
which the product is not intended;
• To damages or defects exceeding the cost of the product.
Etekcity will not be liable for indirect, incidental, or consequential damages in connection
with the use of the product covered by this warranty.
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This warranty extends only to the original consumer purchaser of the product and is not
transferable to any subsequent owner of the product regardless of whether the product is
transferred during the specied term of the warranty.
This warranty does not extend to products purchased from unauthorized sellers. Etekcity’s
warranty extends only to products purchased from authorized sellers that are subject to
Etekcity’s quality controls and have agreed to follow its quality controls.
All implied warranties are limited to the period of this limited warranty.
This warranty gives you specic legal rights and you may also have other rights which vary
from state to state. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
If you discover that your product is defective within the specied warranty period, please
contact Customer Support via support@etekcity.com. DO NOT dispose of your product
before contacting us. Once our Customer Support Team has approved your request, please
return the product with a copy of the invoice and order ID.
Every Etekcity product automatically includes a 2-year warranty. To make the customer sup-
port process quick and easy, register your product online at www.etekcity.com/warranty
This warranty is made by:
Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806
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Customer Support
If you have any questions or concerns about your new product,
please contact our helpful Customer Support Team.
Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806
Email: support@etekcity.com
Toll-Free: (855) 686-3835
Support Hours
Mon–Fri, 9:00 am–5:00 pm PST/PDT
*Please have your invoice and order ID ready before contacting
Customer Support.
