Smart Fitness Scale
Model: ESF38
User Manual
Questions or Concerns?
Mon–Fri, 9:00 am–5:00 pm PST/PDT
support@etekcity.com • (855) 686-3835
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Table of Contents
Package Contents
Specifications
Safety Information
Function Diagram
Digital Display
VeSync App Setup
Before First Use
Using the Smart Scale
Maintenance
• Calibrating the Smart Scale
• Cleaning the Smart Scale
• Replacing the Batteries
Display Messages
Troubleshooting
FCC Statement
Warranty Information
Customer Support
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3
4
6
7
8
9
10
11
11
11
12
13
14
16
17
19
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Package Contents
Specifications
1 x Smart Fitness Scale
1 x Measuring Tape
3 x 1.5V AAA Batteries (Pre-Installed)
1 x Quick Start Guide
Weight Capacity 400 lb / 28 st / 180 kg
Increments 0.1 lb / 0.05 kg
Weight Units lb / st / kg
Platform Tempered glass
Dimensions 11 x 11 x 1 in / 28 x 28 x 2.5 cm
Battery Type 3 x 1.5V AAA batteries
Auto-Off 30 seconds
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Please read and follow all instructions and
safety guidelines in this manual.
Safety Information
Medical
General Use
• This scale should not be used to diagnose or treat any medical condition.
• Scale data should not be used as a substitute for medical advice from a
healthcare professional.
• This scale uses a harmless electrical current to measure body fat. Consult a
healthcare professional before using the smart scale if you use medical electronic
equipment such as a pacemaker.
• Check the scale before using. Do not use the scale if it is damaged in any way.
• Do not strike or hit the scale. Do not use the scale if the glass is cracked or
broken. Due to the nature of tempered glass, the glass will shatter if there is even
a slight crack. If you see a crack, contact Customer Support immediately
(page 19).
• The glass platform is slippery when wet. Always make sure the platform and your
feet are dry before stepping on for measurement.
• Place the scale on a hard, flat surface for accurate measurements and to avoid
tipping.
• To weigh safely and accurately, stand with your feet shoulder-width apart while
on the scale. Do not stand on the edge of the scale or jump on the scale.
• Avoid standing on the scale for a long period of time, or when not weighing
yourself.
• Do not overload the scale. Maximum weight capacity is 400 lb / 28 st / 180 kg.
• Keep the scale in a cool area with low humidity. Keep the scale away from heat
sources, such as ovens or heaters. Avoid temperature fluctuations. Store the
scale in a horizontal position, not a vertical position.
• Handle with care.
• Not for commercial use. Household use only.
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Batteries
• Do not mix new and old batteries.
• If the low battery indicator (“
“) appears on the display, replace the batteries.
• If the scale is not in use for a long period of time, remove the batteries to extend
the lifetime of the scale.
SAVE THESE INSTRUCTIONS
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Function Diagram
A. Display
B. Weighing Platform
C. Anti-Skid Padding
D. Battery Compartment
A
B
C
D
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Kg st lb
Digital Display
A. Weight Measurement
B. Wireless Connection Icon
C. Weight Units
B
C
A
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VeSync App Setup
Note: Due to app updates and improvements, the contents of this manual
may change without notice. The VeSync app user interface may appear
slightly different.
1. To download the VeSync app, scan the QR code or search “VeSync” in
the Apple App Store
®
or Google Play Store.
2. Open the VeSync app. If you already have an account, tap Log In. To
create a new account, tap Sign Up.
3. Make sure your phone has Bluetooth
®
turned on.
4. Follow the in-app instructions to add your smart scale.
Note:
• This smart scale uses the VeSync app, not the VeSyncFit app.
• For Android™ users, you may need to select “Allow” to use VeSync.
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Before First Use
1. Open the battery compartment on the underside of the scale. Remove
the included AAA batteries.
2. Remove the plastic insulator strip from the battery compartment.
3. Replace the batteries (see Replacing the Batteries, page 12).
Follow the guidelines in the battery compartment to match the
+ and – terminals.
Creating a User
If you are a new user, you will need to enter physical information before
weighing yourself for the first time so the scale can calculate your body
metrics. Follow the in-app instructions to add a user.
Note:
• Entering inaccurate information will make the scale’s measurements
less accurate.
• If you don’t identify with the available gender options, or are unsure,
pick the choice that you think best physically matches you. This choice
is used for physical measurements, such as body fat percentages.
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Using the Smart Scale
1. Place the scale on a hard, flat surface. [Figure 1.1]
Note:
• To switch between pounds (lb), stone (st), and kilograms (kg), select
the weight unit in the Device Settings menu in the VeSync app.
• If you are pregnant, scale measurements will not be accurate.
Note: Placing on carpet may cause inaccurate measurements or tipping.
Figure 1.1
Figure 1.2
2. Make sure your feet are dry. Place bare feet on the scale’s conductive
areas. The scale will automatically turn on and start measuring
your weight.
3. Continue standing on the scale until the digits on the screen flash 3
times, showing your final measurement. If you’ve set up your smart
scale in the VeSync app, additional results (such as BMI, body fat, etc)
will show on the app. [Figure 1.2]
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Maintenance
Calibrating the Smart Scale
Cleaning the Smart Scale
If the scale has been moved or flipped upside down, it must be calibrated
to ensure accurate results.
1. Place the scale on a hard, flat surface.
2. Step on the scale with 1 foot until digits appear on the display.
[Figure 2.1] Then, step off.
3. The scale will show “
” while calibrating, then “ ” when
complete. [Figure 2.2]
• Use a slightly damp cloth to clean the surface of the scale, followed by
a soft, dry cloth to wipe away any remaining moisture.
• Do not use chemical or abrasive cleaning agents to clean the scale.
Figure 2.1 Figure 2.2
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Replacing the Batteries
The display will show “ ” when the batteries need to be replaced.
1. Open the battery compartment on the underside of the scale.
2. Remove the old batteries and dispose of them properly.
3. Install 3 new 1.5V AAA batteries. Follow the guidelines in the battery
compartment to match the + and - terminals.
4. After closing the battery compartment, calibrate the scale (see
Calibrating the Smart Scale, page 11).
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Wireless Connection Change Battery
OverloadCalibrating
Display Messages
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The smart scale doesn’t connect with the VeSync app.
▪Make sure your phone’s operating system is running iOS
®
9.0+ or
Android
™
5.0+.
▪Close and relaunch the VeSync app. Make sure you’re using the latest
version.
▪Make sure your phone has Bluetooth turned on. For Android users,
make sure your Location is turned on as well.
▪Make sure your scale and phone are within 30 ft / 10 m of each other.
▪Make sure the scale is not currently connected to any other phone
or app.
My scale only measures my weight, not my body fat or other metrics.
Troubleshooting
The scale doesn’t turn on.
▪Check if the batteries are properly installed. If using the scale for
the first time, remove the plastic insulator strip from the battery
compartment.
Information flashes on the screen and then disappears.
▪The batteries are low and may need to be replaced.
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If you still need help, please contact Customer Support (page 19).
▪Set up your smart scale in the VeSync app. Your weight will show on
the scale display, and more results will show on the app.
▪Make sure your phone has Bluetooth turned on.
▪If you’re wearing shoes or socks, the scale cannot measure health
metrics such as body fat. Step on the scale with bare feet. [Figure 3.1]
Note: If the scale has errors on the display, will not turn off automatically, or
has a problem not listed here, try removing the batteries for 3 seconds, then
replacing them.
Figure 3.1
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FCC Statement
FCC Radiation Exposure Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. End users must follow the specific operating instructions for satisfying
RF exposure compliance. To maintain compliance with FCC RF exposure compliance
requirements, please follow operation instructions as documented in this manual. This
transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. This equipment should be installed and operated with a minimum distance of
20 cm between the radiator and your body. The availability of some specific channels and/
or operational frequency bands are country dependent and are firmware programmed at
the factory to match the intended destination. The firmware setting is not accessible by the
end user.
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Warranty Information
Etekcity warrants this product to the original purchaser to be free from defects
in material and workmanship, under normal use and conditions, for a period of
one year from the date of original purchase.
Etekcity agrees, at our option during the warranty period, to repair any defect
in material or workmanship or furnish an equal product in exchange without
charge, subject to verification of the defect or malfunction and proof of the
date of purchase.
There is no other express warranty. This warranty does not apply:
If the product has been modified from its original condition;
• If the product has been modified from its original condition;
• If the product has not been used in accordance with directions and
instructions in the user manual;
• To damages or defects caused by accident, abuse, misuse or improper or
inadequate maintenance;
• To damages or defects caused by service or repair of the product performed
by an unauthorized service provider or by anyone other than Etekcity;
• To damages or defects occurring during commercial use, rental use, or any
use for which the product is not intended;
• To damages or defects exceeding the cost of the product.
Terms & Policy
Product Smart Fitness Scale
Model ESF38
For your own reference, we strongly recommend that you record
your order ID and date of purchase.
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Warranty Information (cont.)
Etekcity will not be liable for indirect, incidental, or consequential damages in
connection with the use of the product covered by this warranty.
This warranty extends only to the original consumer purchaser of the product
and is not transferable to any subsequent owner of the product regardless of
whether the product is transferred during the specified term of the warranty.
This warranty does not extend to products purchased from unauthorized
sellers. Etekcity’s warranty extends only to products purchased from
authorized sellers that are subject to Etekcity’s quality controls and have
agreed to follow its quality controls.
All implied warranties are limited to the period of this limited warranty.
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
If you discover that your product is defective within the specified warranty
period, please contact Customer Support via support@etekcity.com. DO NOT
dispose of your product before contacting us. Once our Customer Support
Team has approved your request, please return the product with a copy of the
invoice and order ID.
Register your product within 14 days of purchase at
www.etekcity.com/warranty to extend your 1-year warranty by
an additional year.
This warranty is made by:
Etekcity Corporation
1202 N. Miller St. Suite A
Anaheim, CA 93806
Extend Your Warranty by 1 Year
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Customer Support
If you encounter any issues or have any questions about your new
product, please contact our helpful Customer Support Team.
Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806
*Please have your invoice and order ID ready before contacting
Customer Support.
Trademark Information
Google Play and Android are trademarks of Google LLC.
Apple App Store is a trademark of Apple Inc.
iOS
®
is a registered trademark of Cisco Systems, Inc. and/or its
affiliates in the United States and certain other countries.
The Bluetooth
®
word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by
Etekcity Corporation is under license.
Email: support@etekcity.com
Toll-Free: (855) 686-3835
Support Hours
Monday—Friday
9:00 am—5:00 pm PST/PDT
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Connect with us @Etekcity
SR072320CC-M1_0720ESF38
