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Questions or Concerns? support@etekcity.com • (855) 686-3835
Smart Fitness Scale
Model: ESF93 Series
User Manual
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Table of Contents
Package Contents
Specications
Safety Information
Function Diagram
Digital Display
Vesync App Setup
Using the Smart Scale
Maintenance
Troubleshooting
Warranty Information
Customer Support
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2
3
5
6
7
8
11
14
18
20
1 x Smart Fitness Scale
1 x Micro-USB Charging Cable
1 x Quick Start Guide
Specifications
Package Contents
Input DC 5V, 500mA
Weight Capacity 400 lb / 28 st / 180 kg
Increments 0.1 lb / 0.05 kg
Weight Units lb / st / kg
Platform Tempered Glass
Dimensions
11.8 x 11.8 x 0.9 in /
30 x 30 x 2.3 cm
Battery Type 1000mAh Li-ion Battery
Charging Time 3 hours
Auto-Off 30 seconds
Note: To access additional smart fitness scale functions,
download the free VeSync app (see page 7).
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Safety Information
READ AND
SAVE THESE
INSTRUCTIONS
Medical
General Use
• This scale should not be used to diagnose
or treat any medical condition.
• Scale data should not be used as a
substitute for medical advice from a
healthcare professional.
• This scale uses a harmless electrical
current to measure body fat. Consult a
healthcare professional before using the
• Check the scale before using. Do not use
the scale if it is damaged in any way.
• Do not strike or bang on the scale and do
not use the scale if there is a crack on the
glass. While tempered glass is stronger
and fractures more safely than ordinary
glass, it may shatter unexpectedly after
developing a slight crack. If you see a
crack, contact Customer Support (see
page 20).
• The glass platform is slippery when wet.
Always make sure the platform and
your feet are dry before stepping on for
measurement.
• Place the scale on a hard, at surface to
avoid tipping.
Please read and follow all instructions and
safety guidelines in this manual.
smart scale if you use medical electronic
equipment such as a pacemaker.
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• To weigh safely and accurately, stand with
your feet shoulder-width apart while on
the scale. Do not stand on the edge of the
scale or jump on the scale.
• Avoid standing on the scale for a long
period of time, or when not weighing
yourself.
• Do not overload the scale. Maximum
weight capacity is 400 lb / 28 st / 180 kg.
• Keep the scale in a cool area with low
humidity. Keep the scale away from heat
sources, such as ovens or heaters. Avoid
temperature uctuations. Store the scale
in a horizontal position, not vertical.
• Do not use while charging. Remove the
charging cable before using.
• Handle with care.
• Not for commercial use. Household use
only.
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UNIT
Function Diagram
A. USB Charging Cable
B. Weighing Platform
C. Display
D. USB Charging Socket
TOP UNDERSIDE
E. Reset Button
F. Unit Switching Button
G. Anti-Skid Padding
B
A
C
D
E
F
G
UNIT
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Digital Display
A. Weight Measurement
B. Battery Life Indicator
C. Bluetooth
®
Icon
D. Weight Units
lb
kg
B
C
D
A
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VeSync App Setup
1. To download the VeSync app, scan the QR code
or search “VeSync” in the Apple App Store
®
or
Google Play Store.
Note: Due to app updates and improvements, the contents
of this manual may change without notice. The VeSync app
user interface may appear slightly different.
2. Open the VeSync app. If you already have an
account, tap Log In. To create a new account,
tap Sign Up.
Note:
• This scale uses the VeSync app, not the VeSyncFit app.
• For Android™ users, you may need to select Allow
to use VeSync.
Note: You must create your own VeSync account to use
third-party services and products. These will not work
with a guest account. With a VeSync account, you can
also allow your family and friends to use your smart
fitness scale.
Note: If your Android phone system is lower than
Android™ 12.0+, please authorize the location (GPS)
permission of the VeSync app in your phone settings.
Note: Make sure to choose the right device model (you
can find it on the back of the scale), or it will lead to a
connection failure.
3. Make sure the scale is fully charged.
5. Tap + in the VeSync app and select your smart
tness scale.
4. Make sure to enable Bluetooth permission of the
APP and turn on Bluetooth. For Android users,
please allow the app to access nearby devices in
your phone settings.
6. Follow the in-app instructions to connect to your
smart tness scale.
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Using the Smart Scale
Note:
• Fully charge before first use.
• To see measurements besides weight, you must
connect the scale to the VeSync app (see page 7).
• If you are pregnant, scale measurements will not be
accurate.
• This scale is not recommended for children under the
age of 10 because data may be inaccurate.
Creating a User
If you are a new user, you will need to enter physical
information before weighing yourself for the rst
time so the scale can calculate your body metrics.
Follow the in-app instructions to create a user.
Note:
• Entering inaccurate information will make the
scale’s measurements less accurate.
• If you don’t identify with the available gender
options, or are unsure, pick the option that you
think best physically matches you. This choice is
used for physical measurements, such as body fat
percentages.
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1. Place the scale on a hard, at surface (not a
carpet or mat). [Figure 1.1]
Figure 1.1
Figure 1.2
Note: Placing on carpet may cause inaccurate
measurements or tipping.
2. Step on the scale, then step off. Wait for the
screen to display “ ” before using.
3. Place dry, bare feet on the scale’s conductive
areas. Stand on the scale until the display
ashes several times, showing your nal
measurement. [Figure 1.2] If your smart scale is
connected to the VeSync app, additional results
(such as BMI, body fat, etc) will show in the
app.
4. If you want to measure the weight of your baby
or pet, you can click the “ ”(Expand) button
in the lower right corner of the home page and
click the “ ”(Baby Mode) button to enter
the baby measurement mode and measure
according to the prompts. In baby mode, the
APP will only measure weight and BMI.
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1. To change the unit of measurement (kg, lb, or
st), step on the scale to turn it on. Then, turn
the scale over and press the unit conversion
button on the underside.[Figure 2.1]
Switching Units
UNIT
UNIT
2. You can also select the scale within the VeSync
app, then go to the settings ( ). To keep
the settings consistent, make sure the scale is
connected to the VeSync app. [Figure 2.2]
3. The default unit is pounds (lb). After changing
units, the scale will show the new unit of
measurement.
Figure 2.1
Figure 2.2
LB KG ST
Device
Home Page
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Maintenance
If the scale has been moved or ipped upside down,
it must be cleared to ensure accurate results.
1. Place the scale on a hard, at surface.
2. Step on the scale until digits appear on the
display, then step off. [Figure 3.1]
3. The scale will show “ ” when cleared.
[Figure 3.2]
• Use a slightly damp cloth to clean the surface of
the scale, followed by a soft, dry cloth to wipe
away any remaining moisture.
• Do not use chemical or abrasive cleaning agents
to clean the scale.
Clearing the Scale
Cleaning the Scale
Figure 3.1
Figure 3.2
lb
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The display will show “ ” when the battery needs
to be charged.
1. Insert the USB charging cable into the USB
charging socket. [Figure 4.1]
2. Plug the USB charging cable into a DC 5V
adapter and plug into an outlet. You can also
plug the cable into a powered USB outlet.
[Figure 4.1]
Charging the Battery
Figure 4.1
3. The bars in the battery symbol (
) will
continuously ll as the scale charges. When
charged, the symbol will be lled.
Note:
• Charging time is about 3 hours.
• For best results, fully charge your scale before using.
UNIT
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Display Messages
Wireless Connection
Change Battery Overload Clearing
No Wireless Connection
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1. The scale doesn’t turn on.
• The scale may need to be charged. Plug it in
and charge for 3 hours.
2. Nothing happens when I press the unit button.
• The scale may need to be reset. Use a safety
pin or paper clip to press the “Reset” button
on the underside of the scale.
3. Information ashes on the screen and then
disappears.
• The battery is low and may need to be
charged.
4. The smart scale doesn’t connect with the
VeSync app.
• Make sure your phone’s operating system is
running on iOS
®
12.0+ or Android™ 6.0+.
• Close and relaunch the VeSync app. Make
sure you’re using the latest version.
• Make sure to enable Bluetooth permission of
the APP and turn on Bluetooth. For Android
users, please allow the app to access nearby
devices in your phone settings.
Troubleshooting
Note: If your Android phone system is lower than
Android™ 12.0+, please authorize the location
(GPS) permission of the VeSync app in your phone
settings.
• Make sure your scale and phone are within
30 ft / 10 m of each other.
• Make sure the scale is not currently
connected to any other phone or app.
• Try turning off any VPN apps.
• The scale may need to be reset. Use a safety
pin or paper clip to press the “Reset” button
on the underside of the scale.
• Click “Disconnected” on the top of
the weighing page to detect Bluetooth
anomalies.
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If you still need help, please contact Customer Support
(see page 20).
Conductive Areas
Figure 5.1
5. My scale will only measure my weight, or only
my weight and BMI.
• Set up your smart scale in the VeSync app.
Your weight will show on the scale display,
and more results will show on the app.
• Make sure Bluetooth is turned on.
• If you’re wearing shoes or socks, the scale
cannot measure health metrics such as body
fat. Step on the scale with bare feet.
• Make sure to place your feet on the scale’s
conductive areas. [Figure 5.1]
• If your feet are too dry or too wet, the
biometrics may not be detected. Since skin
can become very dry during winter, please
also try to apply some lotion or have a
foot soak when it cannot measure other
measurement values.
Note: Resetting the scale will fix many issues. To reset the
scale, use a safety pin or paper clip to press the “Reset”
button on the underside of the scale.
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Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receivin g antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modications not expressly approved by the party responsible for compliance could void
the user’s authority to operate this equipment.
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FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must
follow the specic operating instructions for satisfying RF exposure compliance. To maintain compliance with FCC RF
exposure compliance requirements, please follow operation instructions as documented in this manual. This transmitter
must not be co-located or operating in conjunction with any other antenna or transmitter. The availability of some specic
channels and/or operational frequency bands are country dependent and are rmware programmed at the factory to
match the intended destination. The rmware setting is not accessible by the end user.
Attributions
iOS is a registered trademark of Cisco Systems, Inc. and/or its afliates in the United
States and certain other countries.
Apple App Store is a trademark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by Etekcity Corporation is under license. Other
trademarks and trade names are those of their respective owners.
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Warranty Information
Product Name
Smart Fitness Scale
Model
ESF93 Series
For your own reference, we strongly recommend that you record
your order ID and date of purchase.
Etekcity Limited Product Warranty
Register your products at https://warranty.etekcity.com/warranty to stay up
to date with important product information such as product updates, limited
warranties, usage and maintenance recommendations, and notications
concerning safety warnings or product recalls. Registration is not required to
claim your limited warranty.
Two (2) Year Limited Consumer Product Warranty
Etekcity Corporation (“Etekcity”) warrants that the product shall be free from
defects in material and workmanship for a period of 2 years from the date
of original purchase (“Limited Warranty Period”), provided the product was
used in accordance with its use and care instructions (e.g. in the intended
environment and under normal circumstances).
Your Limited Warranty Benets
During the Limited Warranty Period and subject to this limited Warranty Policy,
Etekcity will, in its sole and exclusive discretion, either (i) refund the purchase
price if the purchase was made directly from the online Etekcity store, (ii) repair
any defects in material or workmanship, (iii) replace the product with another
product of equal or greater value, or (iv) provide store credit in the amount of
the purchase price.
Who is Covered?
This limited warranty extends only to the original consumer purchaser of
the product and is not transferable to any subsequent owner of the product,
regardless of whether the product transferred ownership during the specied
term of the limited warranty. The original consumer purchaser must provide
verication of the defect or malfunction and proof of the date of purchase to
claim the Limited Warranty Benets.
Be Aware of Unauthorized Dealers or Sellers.
This limited warranty does not extend to products purchased from
unauthorized dealers or sellers. Etekcity’s limited warranty only extends to
products purchased from authorized dealers or sellers that are subject to
Etekcity’s quality controls and have agreed to follow its quality controls. Please
be aware, products purchased from an unauthorized website or dealer may
be counterfeit, used, defective, or may not be designed for use in your country.
You can protect yourself and your products by making sure you only purchase
from Etekcity or its authorized dealers.
If you have any questions about a specic seller, or if you think you may have
purchased your product from an unauthorized seller, please contact our
Customer Support via [email protected].
What’s Not Covered?
• Normal wear and tear, including parts that might wear out over time
(e.g. batteries, lters, cleaning brush, essential oil pads, etc.).
• If the proof-of-purchase has been altered in any way or is made illegible.
• If the model number, serial number or production date code on the prod-
uct has been altered, removed or made illegible.
• If the product has been modied from its original condition.
• If the product has not been used in accordance with directions and
instructions in the user manual.
• Damages caused by connecting peripherals, additional equipment or
accessories other than those recommended in the user manual.
• Damages or defects caused by accident, abuse, misuse, or improper or
inadequate maintenance.
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• Damages or defects caused by service or repair of the product performed
by an unauthorized service provider or by anyone other than Etekcity.
• Damages or defects occurring during commercial use, rental use, or any
use for which the product is not intended.
• If the unit has been damaged, including but not limited to damage by
animals, lightning, abnormal voltage, re, natural disaster, transportation,
dishwasher, or water (unless the user manual expressly states that the
product is dishwasher safe).
• Incidental and consequential damages.
• Damages or defects exceeding the cost of the product.
Claiming Your Limited Warranty Service in 5 Simple Steps:
1. Make sure your product is within the specied limited warranty period.
2. Make sure you have a copy of the invoice and order ID or proof-of-
purchase.
3. Make sure you have your product. DO NOT dispose of your product before
contacting us.
4. Contact our Customer Support team via support@etekcity.com.
5. Once our Customer Support team has approved your request, please
return the product with a copy of the invoice and order ID.
Sole and Exclusive Remedy.
THE FOREGOING LIMITED WARRANTY CONSTITUTES ETEKCITY
CORPORATION’S EXCLUSIVE LIABILITY, AND YOUR SOLE AND
EXCLUSIVE REMEDY, FOR ANY BREACH OF ANY WARRANTY OR OTHER
NONCONFORMITY OF THE PRODUCT COVERED BY THIS LIMITED PRODUCT
WARRANTY STATEMENT. THIS LIMITED WARRANTY IS EXCLUSIVE,
AND IN LIEU OF ALL OTHER WARRANTIES. NO EMPLOYEE OF ETEKCITY
CORPORATION OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY
WARRANTY IN ADDITION TO THE LIMITED WARRANTY IN THIS LIMITED
PRODUCT WARRANTY STATEMENT.
Disclaimer of Limited Warranties.
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, EXCEPT AS
WARRANTED IN THIS LIMITED PRODUCT WARRANTY POLICY, ETEKCITY
CORPORATION PROVIDES THE PRODUCTS YOU PURCHASE FROM ETEKCITY
CORPORATION “AS IS” AND ETEKCITY CORPORATION HEREBY DISCLAIMS
ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY
WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS
FOR PARTICULAR PURPOSE.
Limitations of Liability
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, IN NO EVENT
WILL ETEKCITY CORPORATION, ITS AFFILIATES, OR THEIR LICENSORS,
SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE
LIABLE FOR:
(a) DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH
PRODUCTS PURCHASED FROM ETEKCITY CORPORATION IN EXCESS OF THE
PURCHASE PRICE PAID BY THE PURCHASER FOR SUCH PRODUCTS, OR
(b) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE
DAMAGES EVEN IF ETEKCITY CORPORATION OR ONE OF ITS SUPPLIERS
HAS BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH
DAMAGES.
AND REGARDLESS OF WHETHER CAUSED BY TORT (INCLUDING
NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE. OUR LIABILITY
SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT
PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY
CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR
INDIRECT.
EXCEPT AS COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT,
ETEKCITY CORPORATION SHALL NOT BE LIABLE FOR COSTS ASSOCIATED
WITH THE REPLACEMENT OR REPAIR OF PRODUCTS PURCHASED FROM IT,
INCLUDING, BUT NOT LIMITED TO, LABOR, INSTALLATION, OR OTHER COSTS
INCURRED BY THE USER AND, IN PARTICULAR, ANY COSTS RELATING TO
THE REMOVAL OR REPLACEMENT OF ANY PRODUCT.
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Customer Support
If you have any questions or concerns about your
new product, please contact our helpful Customer
Support Team.
Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806
USA
Email: support@etekcity.com
Toll-Free: (855) 686-3835
Support Hours
Monday—Friday
9:00 am —5:00 pm PST/PDT
*Please have your invoice and order ID ready before
contacting Customer Support.
OTHER RIGHTS YOU MAY HAVE
SOME JURISDICTIONS DO NOT ALLOW FOR: (1) EXCLUSION OF IMPLIED
WARRANTIES; (2) LIMITATION ON THE DURATION OF IMPLIED WARRANTIES;
AND/OR (3) EXCLUSION OR LIMIATION OF INCIDENTAL OR CONSEQUANTIAL
DAMAGES; SO THE DISCLAIMERS IN THIS POLICY MAY NOT APPLY TO YOU.
IN THESE JURISDICTIONS YOU HAVE ONLY THE IMPLIED WARRANTIES
THAT ARE EXPRESSLY REQUIRED TO BE PROVIDED IN ACCORDANCE WITH
APPLICABLE LAW. THE LIMITATIONS OF WARRANTIES, LIABILITY, AND
REMEDIES APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
YOU MAY HAVE OTHER RIGHTS IN YOUR JURISDICTION. THIS STATEMENT
OF LIMITED WARRANTY IS SUBJECT TO APPLICABLE LAWS THAT APPLY TO
YOU AND THE PRODUCT. PLEASE REVIEW THE LAWS IN YOUR JURISDICTION
TO UNDERSTAND YOUR RIGHTS FULLY.
CHANGES TO THIS POLICY
We may change the availability of this limited warranty at our discretion, but
any changes will not be retroactive.
This warranty is made by:
Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806
USA
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Building on better living.
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