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Troubleshooting en-us
51
Troubleshooting
11 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair visits.
WARNING
Improper repairs are dangerous.
▶ Only authorized service providers should repair the
appliance.
▶ Only original spare parts may be used to repair the
appliance.
▶ If the appliance has an issue, call Customer Service.
WARNING
The cooktop switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
▶ Switch off the circuit breaker or fuse in the electrical
panel.
▶ Call Customer Service.
11.1 Oven troubleshooting
Issue Cause and troubleshooting
Oven door is locked and will not
open, even after cooling
The door lock is engaged
1. Turn the oven off at the circuit breaker and wait five minutes.
2. Turn breaker back on.
a The oven should reset itself and will be operable.
Oven is not heating There is no power supply to the appliance
1. Check circuit breaker or fuse box to your house.
2. Make sure there is proper electrical power to the oven.
There is no cooking temperature set
▶ Set a heating mode temperature.
Baking results are not as expected The rack position is not ideal
1. Refer to the cooking charts for the recommended rack position.
2. Check "Getting the most out of your appliance" for tips and suggestions.
Food takes longer to cook than
expected
The oven temperature needs to be recalibrated
Note:The oven is carefully calibrated to provide accurate results.
▶ If food is consistently too brown or too light the temperature can be offset.
→
"Oven temperature offset", Page25
Food is overcooked The oven temperature needs to be recalibrated
Note:The oven is carefully calibrated to provide accurate results.
▶ If food is consistently too brown or too light the temperature can be offset.
→
"Oven temperature offset", Page25
Oven light is not working properly The oven light bulb is loose or burnt out
▶ Replace or reinsert the light bulb.
→
"Replacing an oven light bulb", Page49
Tip:Touching the bulb with fingers may cause the bulb to burn out.
Oven light does not turn off The oven door does not close properly
1. Check the oven door for obstructions.
2. Check to see if the hinge is bent.
The oven light is turned on
▶ Press the oven light button to turn the oven light off.
Cannot remove lens cover on light There is soil build-up around the lens cover
1. Let the oven cavity cool off.
2. Wipe the lens cover area with a clean, dry towel, then try to remove the lens
cover.
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