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Troubleshooting en-us
35
Issue Cause and troubleshooting
Loud noises during the spin cycle. ▶Secure the appliance feet.
→
"Aligning the appliance", Page15
Transit bolts have not been removed.
▶→
"Removing the transit bolts", Page13
.
Banging noises, rattling in the
drain pump.
Foreign bodies have got into the drain pump.
▶→
"Cleaning the drain pump", Page27
.
Slurping, rhythmical suction noise. The drain pump is active, the detergent solution is pumped out.
▶Not a fault – normal operating noise.
Creasing. The spin speed is too high.
▶The next time you run a wash cycle, set a lower spin speed.
The load is too large.
▶The next time you run a wash cycle, reduce the amount of laundry being loaded.
Unsuitable program for the type of fabric.
▶Select the programs that are suitable for the type of fabric.
Detergent or fabric softener drips
off the seal and collects on the
door or in the seal fold.
Too much detergent/fabric softener in the detergent drawer.
▶When dosing liquid detergent and fabric softener, observe the marking in the de-
tergent drawer and do not dose above this.
The spin result is not satisfactory.
The laundry is too wet/too damp.
A low spin speed is selected.
▶The next time you run a wash cycle, set a higher spin speed.
▶Start the Rinse/Spinprogram.
Drain pipe or water outlet hose is blocked.
▶Clean the drain pipe and the water outlet hose.
Drain pipe or water outlet hose is kinked or trapped.
▶Ensure that the drain pipe and water outlet hose are not kinked or trapped.
The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
▶Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of dif-
ferent size distribute themselves better during the spin cycle.
▶Start the Rinse/Spinprogram.
Unbalance load detection system is using a reduced spin speed to eliminate an un-
balance.
▶Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of dif-
ferent size distribute themselves better during the spin cycle.
▶Start the Rinse/Spinprogram.
Detergent residue on the damp
washing.
Detergents may contain water-insoluble substances that deposit on the laundry.
▶Start the Rinse/Spinprogram.
Detergent residue on the dry laun-
dry.
Detergents may contain water-insoluble substances that deposit on the laundry.
▶Brush out the laundry after washing and drying.
Water is leaking out at the water
inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water inlet hose correctly.
→
"Connecting the water inlet hoses", Page14
2. Tighten the screw connection.
Water is leaking out at the water
outlet hose.
The water outlet hose is damaged.
▶Replace the damaged water outlet hose.
water outlet hose is not connected correctly.
▶Connect the water outlet hose correctly.
→
"Water outlet connection types", Page14
Odors have formed in the appli-
ance.
Humidity and detergent residue may promote the formation of bacteria.
▶→
"Cleaning the drum", Page26
▶If you are not using the appliance, leave the door and detergent drawer open so
that residual water can evaporate.
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